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MARGO HARMATA

***** *. ****** **.

Boise, ID 83713

208-***-**** ad2oxu@r.postjobfree.com

CAREER GOALS

It is most important to love what you do and do what you love all while surrounding yourself with likeminded people. Working for someone that you have a good rapport with and is easy to talk to and appreciates what you do is also very important. Even if only occasionally, whoever you work for isn’t afraid to show their appreciation is always nice and vice versa, because mutual respect is a good thing. Therefore, if I wake up and want to go to work every day, then for me, I have achieved my career goal.

HR SKILLS

• HR generalist affairs, including experience in employee recruitment and retention

• Conflict resolution, staff development and mediation

• HR records management

• Answering employee and customer/client questions

• Assisted with new employee hiring process

• Assisted with performance review and termination process

• Reviewed resumes for potential new hires

• Performed telephone and in-person interviews

• Responsible for new-hire paperwork to be in order and sent to correct person for background checks on employees that I directly hire

• Orientation and on-boarding along with training and development

• Performance management

SUMMARY OF QUALIFICATIONS

• Over 30 years of experience as an Office Manager, Administrative Assistant, Legal Assistant, Paralegal, Supervisor and HR Generalist.

• Approximately 2 years of experience in a call center environment in either a CSR or as a Supervisor/Manager

• Ability to work collaboratively with different departments and their staff (attorneys, clients, insurance companies, judges, court systems, managers and co-workers)

• Excellent communication and managerial skills

• Innate ability to pay attention to detail while being highly productive PROFESSIONAL WORK EXPERIENCE

IDAHO INDUSTRIAL COMMISSION/ADJUDICATION DEPARTMENT, Boise Idaho - May 2023 - Present Legal Support Specialist

• I am the Legal Support Specialist for Referee John Hummel

• I prepare pleadings to sent to Claimant’s Counsel and/or Counsel for the Employer/Surety

• Provide Pro se Claimant’s with a packet with instructions on procedures

• Keep track of electronic and paper documents

• Process eFilings that are sent to the Worker’s Compensation Department

• Coordinate and set-up Pre-Hearing Telephone Conferences with the Referee and Counsel(s)

• Coordinate and set-up Workers’ Compensation Hearings with the Referee and Counsel(s)

• Review, finalize and send Decisions that are made by the Referee to Counsel(s) Page 2 of 3

STORER & ASSOCIATES, Boise Idaho - June 2020 - May 2023 Senior Paralegal

• I am the sole Paralegal for a two (2) attorney office

• Mainly work on Personal Injury & Workers’ Compensation cases

• Heavy client contact via telephone, in-person and/or email correspondence

• File documents through Odyssey e-File/Serve and submit documents to the Industrial Commission via email

• Search for case information on the iCourt Portal

• Use Practice Panther case management software

• Back-up Receptionist duties when lead Receptionist is unavailable and/or out-of-office

• Make sure office is clean, presentable and restock supplies when needed

• Meet one-on-one with clients to go over New Client Packets to make sure all documents/information is filled out to the best of their ability and/or to respond to Discovery

• Prepared exhibits for hearings and trials; also drafted correspondence and other legal documents

• Maintain good relationships with opposing counsel, their staff and Court/ Industrial Commission contacts JOLLEY & JOLLEY, Boise, Idaho November 2019 – April 2020 Paralegal

• Was sole Paralegal for a two (2) attorney office

• Mainly worked on Mandatory Disclosures

• Heavy client contact via telephone and/or email correspondence

• Filed documents through Odyssey e-File/Serve

• Scheduled either in-person or telephone consultations and/or appointments and calendared same

• Back-up Receptionist duties when lead Receptionist was unavailable and/or out-of-office

• Made sure office is clean, presentable and restock supplies when needed SYKES, Boise, Idaho June 2018 – September 2018

Customer Service Representative (CSR) Expedia Department

• Took sales and service calls from Bank of America Clients for their Expedia Department

• Heavy client contact for booking travel; troubleshoot cancelled flights to rebook, etc.

• Handle emergency situations which require cancelling already booked travel

• Quick thinking and multitasking

BLUE CROSS OF IDAHO/Volt, Boise, Idaho (CONTRACT WORK) October 2017 – January 2018 Admin.Asst./District Office Coordinator

• Receive paper applications and load them into Application Tracking

• Receive and record payments for individuals and groups

• Help handle the front window for walk-in customers/brokers

• Contact with Group members to verify information on their plans

• Heavy use with Salesforce to look up member information and to notate accounts of work done MICRON/Manpower, Boise, Idaho (CONTRACT WORK) May 2017 – July 2017 HR Generalist

• Received requests from Recruiters from all Micron sites, including out-of-state, to set up interviews for internal/external candidates

• Coordinating several calendars at once to successfully set up panel and one-on-one interviews with

• Searching for and booking available conference rooms appropriate for each interview

• Set up Skype interviews for interviewers that were offsite

• Once everything was booked, I built an Agenda that was sent to all interviewers. I also composed emails to the candidates with the details of their interview, including travel itineraries, if needed Page 3 of 3

CORPORATE TECHNOLOGIES, LLC, Boise, Idaho December 2016 – March 2017 Office Manager/Client Support Specialist

• Managed 9 Computer Techs Calendars on a daily basis; 5 in Boise and 4 in San Diego, CA. Worked very closely with Account Managers in San Diego to help coordinate San Diego schedules via Skype, phone and email

• Managed escalations/emergency client issues which included rearranging schedules to accommodate client needs

• Kept employee HR files up to date; Made sure appropriate new-hire paperwork was signed and sent to Corporate

• Ordered supplies for entire office, including 5 techs, 3 managers and 5 sales associates

• Performed weekly tech review calls to customers

• Made weekly collection calls to delinquent customers GoWIRELESS/VERIZON Call Center, Boise, Idaho May 2016 – December 2016 Supervisor/Manager

• Supervised approximately 25 call center Agents

• Coached my Agents on how to turn a conversation in to a sale

• Helped my Agents on a daily basis with troubleshooting difficult situations and/or irritated customers

• I took Supervisor calls from customers who wanted to speak with management

• Managed my daily calendar which included being involved in weekly conference calls with our corporate office in Las Vegas

• Performed interviews for new-hires and sent off background requests for potential candidates Have trained new hire classes on specific topics

• I was team lead for a test group of outbound call agents

• Performed QA’s and coached team members when needed STORER & MINER, PLLC, Boise, Idaho / Miner & Pope, PLLC, Middleton, ID September 2014 – March 2016 Senior Paralegal

• Worked on worker’s compensation and personal injury cases and acted as a central point of contact between client, attorney, and court

• First point of contact between potential new clients

• Tracked all deadlines and managed calendaring

• Served as a liaison between the court, client, insurance company, and attorney

• Handled heavy caseload and assisted with all aspects of the litigation processes

• Prepared exhibits for hearings and trials; also drafted correspondence and other legal documents

• Maintained good relationships with opposing counsel, attorneys and their staff MAXIMUS, Boise, Idaho (COMPANY MOVED OUT OF IDAHO) Call Center August 2013 – August 2014 Supervisor

• Managed a team of 14 new CSR’s

• Helped my team with questions and troubleshooting during the nesting process

• Maintained daily records for the members of my team

• Initiated and followed through with the DA process when necessary

• Performed weekly QA’s and coached team members when needed Customer Service Representative

• Assist consumers in enrolling in the new Affordable Care Act (ACA) for the Health Insurance Marketplace

• Maintain high level of customer service while assuring timeliness of providing customers accurate information ADDITIONAL INFORMATION AND SKILLS: Typing 100+ WPM; Odyssey eFile/Serve System; iCourt Portal; MyCase Case Management Software; TimeMatters 9.0; Proficient in MS Office; MS Word, MS Outlook, Empower, NGD, RTA, CCOLMS, HTKR, CC Learning, Deltek, ProLaw, Avoke, WordPerfect, QuickBooks, Q360, Leadfoot, Salesforce; SharePoint; Court of Appeals ECF filings, CM/ECF/Pacer Federal Court Filings; Ecopy, Amicus, Elite Enterprise 3.4, FileSite, and Timeslips

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