Víctor M. Santiago

E-mail: ad2oxc@r.postjobfree.com

Calle 5-D-12 Tintillo Gardens

Guaynabo, PR 00966 Home: 939-***-****

Professional Experience

CHEP Systems. Caguas.

February 1998 – August 2023.

Supply Chain, Logistics, Distribution and Warehouse Operation Manager.

Startup overall Inbound-Outbound Warehouse Operations, Supply Chain, Logistics, Distribution, Procurement, Free Trade Zone and Call Center in Puerto Rico, Caribbean, and Latin America Region.

Established long terms strategic Warehouse, KPI’s, Picking, Replenishment, Metrics, Rates, Distribution, Cycle Counts, Inventory and Quality STD’s.

Lead and Manage Inbound-Outbound US and International Logistics, Distribution, Supply Chain, Purchasing, Procurement, Budget, cost controls, P&L, capabilities continue evaluations, and operational system. Manage & start up effective supply chain coordination and logistics for the continental US, Caribbean and Latin America business units.

Hands on, Implement, measure, and develop Management KPI’s, Metrics, Goals, Targets, Picking Rates, Put-away, Replenishment, Process & Budget for the regions, plus comply with regional laws and regulations, ensuring adequate implementation-and following company policies and scorecard targets. Establish and supervise Inbound-Outbound inspections and releases. Implement and develop “CMS” Customer service database, records analysis for PR and Latin America region.

Lead, hands on and resolve day by day customers’ manufacturing requirements and prioritize emergencies.

Handle PO’s, bookings, customs, IRS, and general documentation for US and international shipping while maintain detailed traceability.

Manage 3 main 24\7 Warehouse Operations of a total of 88 people dedicate to Customer Service, Warehouse, Inventory Distribution, Logistics, Supply Chain, and Loss Control in Latin America & Caribbean Region.

Support manufacturing process for compliance with necessary requirements and regulatory protocols such like FDA, GSP compliance, ISO, GMP, ICH Q9, ICH Q8 and Q10, CFR, HACCP, Lean Six Sigma, Kaizen, TQM, SPC, QSR, etc.…Specially for Pharmaceutical, Medical Device & Consumer companies such like Zimmer, Biomet, Medtronic, Ortho-clinical Diagnostics, McNeil, Janssen, Ethicon, Merck, Advance Sterilization Products, COKE, Pepsi, P&G, Unilever, Kimberly Clark, Pan-American Grain, & Amgen just to mention some.

Participate in the New products development Core Team providing technical support for new product Launching, testing, analysis, change control, spare parts and maintenance recommendations focus on warehouse and logistics. Identify, manage, start up and develop regional 3rd party Distributors. Assure and properly recording product movements & traceability.

Developed and implemented preventive and corrective maintenance programs for all warehouse equipment.

Lead & support several special projects using state of the art software technologies manage new product and process launch in the market.

Develop and maintain union workers contracts, manage renewals and day-by-day relations. Develop and maintain relation

with regions governments, port authorities, customs, and homeland security. Develop and maintain highest standards for workplace security and assure all safety, environmental regulation been in place. Develop and maintain contracts specification, negotiate and administer services and agreements with customers. Establish and maintain all corporate policies and standards.

Develop and implement Quality procedures such as Lean, ISO 9000, ISO 13485, Kaizen, HACCP, GMP, SPC, CAPA, SOP’s ect…..

Unilever HPC, PR, Bayamon, PR - – June 1992- February 1998

Latin America & Caribbean – Operations & Customer Support Manager.

Served as New Product Development, Sales support and advisor for the Food, Detergents & Personal Care Divisions resulting in improve Products Formulations, reduce packages cost, improving on time delivery, reduce product damage and develop new process for warehouse orders accuracy reducing discrepancies and customer claims – credits.

Evaluated business opportunities for impact to day-to-day requirements in planning, acquiring, storing, transporting and controlling materials to meet company’s quality assurance standards. Evaluation ran throughout supply chain to optimize all company resources and provide customer service at required levels. Also, directed all logistics for Latin America business units and established QA and QC programs.

Support inbound-outbound distribution through quality procedures, training assuring compliance.

Assure traceability of products while guarantee products content and integrity.

Lead continuous improvements while reduce damage.

Oversaw transactions of raw material, components and finished goods to assure quality standards were met. Designed and implemented packaging improvements and specifications.

Established long-standing relations, and contract management with manufacturers and distributors such as: V-Suarez, Mendez, Payco, B-visions, major chains like WM-Sam’s, Costco, K-mart, within company’s GMP and policies. Established ISO 9000 Certification programs for PR, Caribbean and USA.

Actively partnered with business units in all activities related to materials cycle to achieve improved customer service, control and QA of materials. Managed research and development of new surfactants and specialties, as well as all plastics design for packaging components in Injection and Blow Molding procedures. Designed and implemented packaging improvements and specifications, and served as Technical Support in production procedures, packaging and logistics. Oversaw laboratory management audit and certified potential suppliers and co-packers, ensuring FDA, EPA and other government authorities. Establishing company procedures to comply with local and federal regulations. FDA, OSHA and EPA regulatory affairs management. Resulting in ISO implementation in 8 plants.

Education, Training & Skills

Bachelor’s Degree in science, major in Chemistry, UCB University of Puerto Rico,

ISO 9000 & ISO 1400 Lead Assessor & Auditor, Statistical Process Control, Quality Control and Quality Assurance, Project Management - Computer Skills, JDE, SAP, CRM(Oracle), Salesforce, Maximo, CMS, ERP applications (Oracle), MRP, Power Point, Excel, Words, Lotus Notes, Microsoft Project Management, & AS 400.Ability to deal with personnel and audience.

Associations & Affiliations

American Society for Quality Control, American Marketing Association, American Society for Training and Development, PR Chemist Association, Chamber of Commerce, PR Manufacturers Association & Mida

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