CONTACT

Dubai, United Arab Emirates

+971*********

ad2owy@r.postjobfree.com

IT PROJECTS

• installation and data migration

for brand new systems (PMS

Protel/opera, XN, Micros, ERP

Microsoft Dynamics GP, Sun.

• Renovation for the entire Lan

and Wi-Fi network

infrastructure from Alcatel 1GB

to HP 10GB links Aruba 5406R

WC Aruba 7220.

• Successfully upgraded the data

center based on fiber optics

while keeping the existing

operation running smoothly

including NAS and cloud-based

servers on Microsoft Azure

following the highest standards

of availability.

• Digital Signage solution for 28

screens with central software

• loyalty system for a growing

database of 70K customers

integrated with hotel PMS and

POS

• Customized installation for

HSIA ANTlabs server IG4 4211

integrated with Aruba 7220

wireless controller using

dynamics VLANs for free and

chargeable WI-FI internet

service

• online ordering for room

service with XNPOS, digital F&B

menus and tags

• Implementation of paperless

guest signature eReg RC /

invoice integrated with PMS

and passport/ID scanners

Khaled Hanafy

Competent results-oriented IT Manager with over 12 years of proven achievements in the information technology field, project management, and budget optimization. a broad background in cyber security including email security, ERP systems, network administration, managing IT vendors and outsourcing contracts, end- user support, and troubleshooting hardware/software. Highly regarded for keen attention to detail, adherence to standards, and expert technical background adept at directing diverse teams to achieve and exceed business objectives.

EXPERIENCE

IT Manager pre-opening

Ghaya Grand Hotel - (Five-star 800 rooms) - Dubai, UAE Current

responsible for developing company's Information Technology strategic plan, identifying future challenges, measuring and auditing the quality of the entire IT services.

recommending new technology solutions by identifying opportunities to enhance the IT department's collaboration with the company's business goals.

Successfully decreased 40% of the yearly running cost of the IT department.

Fully responsible for managing IT vendors and outsourcing contractors from selecting and reviewing SLA contracts, Tickets escalations, planning for projects, auditing and performance reports, and keeping them committed to the deadlines.

leading and directing the IT team, by recruiting, training plans, communicating job expectations, and preparing the KPIs Successfully upgraded the entire hotel network infrastructure and the major business solutions to achieve the highest standards Successfully upgraded the CCTV network from analog to digital IP camera Fully responsible for network support (WIFI, LAN, VOIP, and IPTV network), and Identifying security vulnerabilities including Email security and cloud storage.

Monitoring and maintaining all systems by providing first and second-line support like ERP systems (Microsoft Dynamics GP, POS, HRMS, inventory system) PMS Protel, CRM, Microsoft 365, online Exchange, and Microsoft domain environment

Prepare the SOPs and IT policies, run the internal IT audit, backup monitoring, and test the disaster recovery plan

Delivering operational reports and analyses to the management team,

. and presentations to the decision-makers

09/2014 -

IT Manager Pre-opening

Casa Mare Resort - (Five-star 600 rooms) - Marsa Alam,, Egypt 09/2014

Responsible for the day-to-day IT requirements of the company such as user management, troubleshooting, help, and advice Implementing and Maintaining Hotel’s systems, Opera, SUN, Micros and material control.

Implementing 3G WAN instead of satellite internet by saving 30% from the total cost

Designing and implanting Aruba Wi-Fi solution covering the entire resort 1009 APs

03/2013 -

Samsotech for no manual data

entry and database for all

invoices and RCs.

• Implementing and maintaining

backup plans for 13 servers,

130 workstations, and 110

Mailboxes.

• Install and configure SQL

servers and domain controller

on Microsoft windows server

environment Active Directory,

group policy, DHCP, DNS, and

SharePoint with azure active

directory.

• implementation of Microsoft

365 online exchange server

with data migration for 110

mailboxes with double layer

security fabric.

• Implement smart meeting

rooms solution AV with Barco

Clickshare CSE-200 central

wireless presentation for 10

meeting rooms.

• Upgraded NEC PABX SV8300 to

SV9300 with BCT for 4

operator consoles.

• Access control system for 16

lifts, public areas and rooms by

central online management.

(Salto)

• IPTV service for 2500TVs

(MCOM media streaming, BeIn

sports)

• installation and migration for

the ERP HR module system

with self-request mobile app.

• installation and migration

Materials Management system

with integrated workflow

approvals.

• installation and migration Point

of sale (POS) and digital menu

cloud solution for 11 outlets

and retail Supermarket.

REFERENCES

References furnished upon

request.

Troubleshoot and resolve technical problems or issues related to computer software, systems, hardware, local area networks, IT security, and telecommunications

Maintaining communication with Regional Office relating to Information Technology within the hotel to ensure optimum sharing to the hotel of brand requirements

Designing the IT Data Center in accordance with guidelines and best

. practices.

Assistant IT Manager

Pyramisa Resort (Five-star 1100 rooms) - Sharm El Sheikh, Egypt

03/2013

By Pegas international for Hotel Management

Running regular checks on network and data security Ensuring the security of data, network access, and backup systems Developing and implementing IT policy and best practice guides for the organization

Identifying problematic areas and implement strategic solutions in time Maintaining Hotel’s systems, Opera, SUN, Micros and material control.

. Running and sharing regular operation system reports with senior staff. 05/2012 -

IT Supervisor

Sea Magic Resort Sharm - Egypt

05/2012

Assisted in the Coordination of system deployment, management, and evaluation including risk assessment

Assisted in managing day to day operations as well as employees within the department to assure that issues are being attended to in a timely manner

Responsible for the stability and security of production systems and network

Oversaw security, assisting in development and testing of disaster

. recovery plans and cyber-security protocols

09/2010 -

CORE QUALIFICATIONS

• Problem-solving and

decision-making

• Organization and time

management

• Business skills: Strategic

thinking, project

management, and financial

management

• Self-development skills

• Agile - Scrum, Waterfall

• MCSE

• CCNA

• Microsoft Azure

• DHCP / DNS / Group Policy

• Wi-Fi network

• VOIP / IPTV / VPN

• PBX telephone system

• CCTV

• ERP

• Firewalls & Security

• Preventive maintenance

• Disaster recovery

• Cybersecurity

• Microsoft 365

• VMware vSphere 6.5

EDUCATION

BACHELOR OF MANAGEMENT INFORMATION SYSTEMS

MAY 2009 MODERN ACADEMY FOR COMPUTER AND ENGINEERING - Cairo, Egypt,

Contact this candidate