Phone: 630-***-****

Email: ad2ow9@r.postjobfree.com

Romola Kshetrimayum

Profile:

Bachelors in Computer Science from Bangalore University with global industry experience in product documentation, instructional design, and content development.

Experience collaborating with cross-functional teams in product management,

development, QA, marketing, and sales, located across N-America, EMEA, and APAC.

Expertise in Admin Guides, Online Help, User’s Guide, and end-user documentation, Readmes for Enterprise Infrastructure, and Software applications.

Training and supporting other technical writers to provide the best-in-class user documentation.

Responsibilities:

Program Lead: Led programs by collaborating with a team of writers, editors, and illustrators against stringent quality checks and complex delivery strategy.

Writing: Developed several types of technical documents to support enterprise products like procedure guides, user manuals, navigation guides, release notes, readmes, training materials for internal and external users and software documents in both Agile and Waterfall methodology.

Editing: Experience in editing documents developed by writers, engineering team members and senior management for technical, grammatical, and style errors.

Qlogic LLC- Freelance Editor- November 2018- July 2019

Edit documents on GitHub for Google APIs by following style-guides

Helped Qlogic develop a document development process

Collaborate with various stake-holders

Create Installation Guide for SLI systems

Develop content for the company website

Edit resume for the CTO for go-to-market

Reflection Software – Freelance - April 2018- July 2018

Created Training Materials on how to use Oracle Cloud Services for the Walmart support staff

Gestalt Consulting - Consultant Editor (freelance) - Sep 2016 to Dec 2016

Edited sales and pre-sales documents created by Gestalt for their hospital management tool.

Dell R & D Center India - Technical Writer Advisor - Jan 2009 to Oct 2012

Worked in the Systems Management Line of Business for Dell.

Area of specialization – Partner Engineering – Owned and led documentation for Dell Plug-ins and Management Packs for third party Systems Management Software from Microsoft, HP, IBM, and CA.

Worked in Agile environment with distributed teams (Development, Test, Product Management, Marketing and applied DITA methodology using tools like XML DITA, Arbotext Editor (Documentation), Adobe Framemaker (Documentation), Windchill (Reviews, team updates) Sharepoint (Content Management and reviews by stakeholders), JIRA (Issue Tracking)

Created User Guides, Installation Guides, Help Files, Release Notes, KB articles, edit UI strings, and mentored other writers

Filed bug reports and keystrokes (with JIRA and available tools)

Member of the Doc Quality team to ensure standardization of documents across Dell

AWARDS: On the spot award (twice)

Silver Award for Process knowledge

Oracle India – Senior T&D Specialist/Technical Writer – Apr 2006 to Jan 2009

Worked on Oracle Financial Applications and JD Edwards Enterprise World products

Key Responsibilities:

Create Help Files, User Documents, Process Documents, Training Materials, and Navigation Guides

Train and mentor junior writers

Create CBTs & WBTs for Oracle University

Worked on User Productivity Kit (UPK) for creating help files

Liaise with distributed teams across North America, APAC and EMEA regions

Create Newsletter for the Oracle Global Finance Information Centre (GFIC), and maintain the team dashboard

AWARDS: YAR (You are Recognized) award

CISCO (Former NDS India Private Limited acquired by CISCO) - Technical Writer – Dec 2005 to Apr 2006

Worked for the clients: SkyTV and TataSky

Key Responsibilities:

·Plan, organize, and develop content for interactive gaming and media applications, and digital pay-TV solutions

·Work closely with Engineering team to ensure technical accuracy, completeness, and accessibility of the documents

EI Design Private Limited - Instructional Designer – May 2005 to Dec 2005

Key Responsibilities: Raw Content Analysis, Creating Learning Maps using learning theories, Storyboarding, Peer reviews, gamification, and QA for eLearning modules

MeDiCoMM – Technical Writer/Project Co-ordinator – Feb 2003 to May 2005

I suggested the name “TALKING FRAMES” for the company when the re-branding was considered.

Key responsibilities:

·Created the User Specification guide for Siemens Hearing Instruments for their Intranet Portal

·Keystroke testing for the GUIs

·Content Development

·Visualization

·Project Coordination

Hands-on experience on the following tools: I learnt all the tools on the job.

Documentation, Video and Publishing Tool: Adobe FrameMaker, Teknik 97, Tutor 11i, UPK, CarbonViewlet Builder, Camtasia, MS Office Suite, Epic Editor, WebWorks publisher for FrameMaker, XML and HTML, DITA XML

Image Editing and Capturing Tool: AdobePhotoShop, MS Visio, Hypersnap, SnagIt

CMS : MS Sharepoint, MS Visual Source Safe, Documentum, Windchill

PROFESSIONAL QUALIFICATIONS and CERTIFICATIONS

Writing in the Sciences, Stanford University through Coursera

Diploma in V.B 6.0 and Oracle from Orchid soft systems, Bangalore, India

Certified Instructional Designer from Wavelength, Noida, India.

Bachelors of Science from Bangalore University, India

OTHERS

Freelanced as a writer for MN Realtors and Vital Consulting

Freelanced as an Instructional Designer for EI Design, and Team Ace Creative Studio

Freelanced as a Technical Recruiter for Vital Consulting and handled clients like Symphony Services and GE.

Spare time hobbies include reading, writing poetry, watching movies, travelling, blogging, and creating content on YouTube

Contact this candidate