.

.

GEETHANJALI

NAGABUSHAN REDDY

Kamloops, Canada

ad2ovt@r.postjobfree.com / 250-***-****

SUMMARY

As a Data-Driven Business Analyst, passionate about driving impactful change through Process Improvement. With a proven track record, I excel in leveraging analytical skills for business intelligence, reporting, and statistical analysis. My expertise extends to implementing process improvement techniques, conducting thorough market research, and adeptly managing stakeholder relationships. Recognized for strong communication and presentation abilities, I bring technical documentation proficiency and a successful history of risk assessment and management to contribute in dynamic professional settings.

SKILLS

• Process Improvement Techniques

• Business Intelligence & Reporting

• Communication and Presentation

• Statistical Analysis

• Business Process Mapping

• Risk Assessment and Management

• Market Research and Trend Analysis

• Stakeholder Management

• Technical Documentation

• Project Management

• Data Visualization

• Financial Modeling

• Decision-Making

• Collaboration and Teamwork

EXPERIENCE

Business Analyst / Delphi technology - Toronto, Canada 07/2023 - 12/2023

• Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring a comprehensive understanding of the objectives and expectations.

• Conduct thorough data analysis to identify trends, patterns, and insights that inform strategic decision-making and support business initiatives.

• Develop and maintain detailed documentation, including business process models, functional specifications, and user stories, to facilitate effective communication between business and IT teams.

• Perform gap analysis to identify areas for improvement in existing business processes and systems, proposing solutions that align with organizational goals.

Shift Manager / Soul Food Restaurants, - Kamloops, Canada 09/2022 - 04/2023

• Managed team recruitment, training, and performance monitoring, ensuring staff efficiency and effectiveness.

• Tasked with operational management, including task delegation, problem-solving, and maintaining high-quality service standards.

• Acted as the primary point of contact for customer interactions, adeptly handling complaints and ensuring customer satisfaction.

• Implemented and supervised safety protocols, maintaining a secure and compliant work environment.

• Conferred with management and subordinates to resolve problems or complaints. Customer Service Representative / Soul Food Restaurants - Kamloops, Canada 09/2021 - 09/2022

• Delivered exceptional customer support, addressing queries, and resolving issues through phone communication.

• Managed and processed customer transactions, including orders and returns, ensuring accuracy and customer satisfaction.

.

.

• Played a key role in team development, training new representatives and enhancing team performance.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Answered customer inquiries and provided accurate information regarding products and services. Senior HR Executive / VSPL - Bengaluru, India 03/2018 - 02/2021

• Analyzed HR data to identify patterns and insights, driving informed decision-making.

• Spearheaded the recruitment process, from interviewing to assessing candidate suitability and qualifications.

• Conducted regular performance reviews, fostering employee growth and development.

• Responsible for determining and standardizing employee salary ranges, ensuring equitable compensation.

• Recruited and trained new employees to manage overall talent acquisition. Sales Associate / VSPL - Bengaluru, India 09/2017 - 03/2018

• Maintained welcoming sales environment, contributing to an efficient shopping experience and top-notch customer service.

• Demonstrated strong sales acumen, consistently meeting and exceeding sales targets through effective upselling and cross-selling.

• Conducted training for new employees, ensuring adherence to company policies and high service standards.

• Analyzed customer feedback data to recommend improvements in service quality.

• Organized store by returning merchandise to proper areas and restocked displays. PROJECTS UNDERTAKEN

• Globox A/B Testing The project involved designing the test, selecting variables for comparison, gathering, and analyzing data, and then interpreting the results.

• Metrocar Funnel Analysis: This project involved tracking the progression of users through different stages (like awareness, interest, decision, and action).

• Scarborough Care Community Network Inc. Booster with Bhangra: This project involved measuring the impact on community engagement, analyzing participation rates and assessing improvements in community relations.

EDUCATION

Post Baccalaureate Diploma - Finance 2023

Thompson Rivers University, Kamloops - Canada

Bachelor of Engineering - Electrical, Electronics and Communication Engineering 2016 Alvas Institute of Engineering and Technology - Mangalore, India CERTIFICATIONS

• Business Analytics With Scrum Master Techno Canada

• Data Analytics Master school

Contact this candidate