Carolyn Grace Wolf-Flores

San Ramon, CA *****

951-***-****

ad2ouu@r.postjobfree.com

https://www.linkedin.com/in/carolgwolf/

Masters in Human Resources Management

Walden University, Minneapolis, MN (GPA 3.75)

Masters in Psychology focus: Organizational Behavior & Development

Cal State Hayward East Bay University, Hayward, CA

Completed 3-year Academic Coursework

Bachelors in Mass Communication focus: Journalism

Silliman University (Instructions in English - International Standard)

Philippines

*10 years of progressive growth in HR with strong recruitment and onboarding focus, domestic and global.

*10 years talent acquisition skills with an exceptional eye on high quality candidates.

* Highly experienced in employee engagement, program development and initiatives.

*Proven track record in non-profit organizations as HR support in a multi-site healthcare environment.

*Exceptional organizational, interpersonal, coaching and influencing skills.

*Strong HRIS experience (Merus Legal, AE, People Capital, PeopleSoft)

*Strong ATS experience (Indeed, HireRight, Beeline, Fieldglass)

*Proficient in Google Suite software (Email, Word, Excel, PowerPoint)

Work Experience:

Law Office of Thomas, Lyding, et. al., Concord, CA August 2023 - current

Defense Legal Assistant

Workers Compensation Defense Law Firm – representing Contra Costa County and City of Santa Clara.

Provides legal and admin support to a network of defense attorneys

Organizing medical records

Indexing and collating legal documents

Scheduling depositions of doctors, injured workers and experts

Communicating with clients, attorneys, doctors and related partners and staff, etc.

Providing updates on the progress of the cases through emails, letters, etc.

Family/personal Caregiver February 2023 – July 2023

Provided direct support to a family member who was experiencing temporary long COVID health issues.

Futures-Explored, Inc., Concord, CA September 2021 – January 2023

HR Advisor, Recruiter, On Boarding Specialist

Non-profit organization providing day-services to adults with intellectual and developmental disabilities

Provides HR generalist support in the areas of recruitment, onboarding, benefits administration, employee relations, training/staff development and wellness.

Provides HR generalist support in the areas of recruitment, onboarding, benefits administration, employee relations, training/staff development, and wellness.

Responds to internal and external HR related inquiries and/or requests. Provides appropriate assistance or redirects to the appropriate individual(s) within the HR team or organization.

Provides an effective HR advisory service to employees/management in relation to employment policies and procedures, benefits, leaves, performance management, organizational change, and other HR related matters.

Supports recruitment by assisting in the development and maintenance of qualified and diverse pipelines using creative techniques to proactively source candidates. Utilizes resume databases, job boards, networking, social media, LinkedIn, virtual events, job fairs and employee referrals to target candidates with the desired skill set and experience.

Works with the management team to assess training needs. Facilitates learning platforms/trainings that are creative, effective, and enjoyable for employees at different levels throughout the organization. Arranges guest speakers, web-based trainings, and provides opportunities for staff to participate in various trainings. Schedules and tracks required trainings and learning activities. Ensures trainings are completed and follow-up documentation is recorded.

Assists in coordinating and conducting the on-boarding process for new hires.

Educates staff on employee benefit programs, including the Employee Assistance Program (EAP), and other health and wellness benefit offerings.

Assists with processing I-9s; verifies I-9 documentation and maintenance of I-9 files.

Assists with processing of terminations.

Assists with the preparation of the performance review process.

Assists with ad-hoc HR projects.

Liaise with other departments or functions (payroll, benefits, health & safety)

Produces and submit reports on general HR activity.

Maintains records of personnel-related data such as employment, leaves, etc.

Champions and cultivates a supportive and engaging workplace culture.

ASEB (Alzheimer’s Services of the East Bay) Mission of San Jose, Fremont, CA March 2019 to June 2021

Program Director

Non-profit organization providing day-program connections to adults with cognitive challenges

Reports the directly to the CEO, responsible for the overall performance of the center.

Administers and develops existing programs in the Fremont Adult Day HealthCare Center.

Implements the organization’s guidelines and policies to ensure compliance with all government regulations in alignment with ASEB’s mission and vision.

Monitors client-staff engagement in the program and address issues that may arise.

Performs Human Resources (HR) duties such as the recruitment and training of employees, payroll management, employee development training programs and safety management.

Maintains a positive relationship with families and their loved-ones who join our ADHC program

Meets with key personalities from various network partners such as the Human Services of the City of Fremont, California Center of Aging and respective government agencies serving the elderly and people with cognitive challenges. Represents ASEB to local functions as directed by the CEO.

Sedaa Corp San Ramon, CA July 2014 to February 2018

Senior Recruiter/HR Assistant

Recruitment Agency

Assisted CEO with office management processes and assigned tasks.

Assisted CEO with recruitment and business management when Director is offsite.

Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; matching candidates’ qualifications with job requirements.

Coached team members on excellent customer service strategies.

Helped Director achieve sales targets. Accomplished the mission of the organization by completing related results and providing weekly metrics.

Provided general administrative support to HR Manager such as calendaring interviews and appointments.

Coordinated smooth flow of communication among the new hires, HR and hiring managers.

Managed the company’s HIRIS (Hire Right).

Facilitated the onboarding process of new hires with hiring managers.

Conducted full cycle recruitment of talents (local, national and international) to fulfill job orders with a sense of urgency.

Created pipeline of future candidates. Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

Determined applicant requirements by studying job description and job qualifications.

Proficient in Word, Google calendar, Gmail, Excel, PowerPoint and recruiting software (Indeed, LinkedIn, Monster, DICE, Glassdoor, Zip Recruiter, etc.).

Temp assignment as HR Assistant in Amazon Music, SFO- contract through Sedaa

Processed I-9 verification (USCIS system E-Verify).

Trained to use clients’ ATS (Beeline, Sales Force, Field Glass, PeopleSoft, People Capital).

Provided daily HR-related support to the UPS San Ramon building (the hub of the Walnut Creek and Pleasanton Centers), $2 million operation

Used internal and external staffing methodologies to source hundreds of candidates for employment selection.

Conducted interviews of 20+ applicants per day to supply the urgent manpower needs for UPS warehouses in the East Bay.

Sourced and processed over 500 candidates to fill permanent jobs, as well as seasonal workers for the peak season (from August-December 2018)

Successfully employed and trained over 300 new hires within a four-month period.

Liaised between applicants, new and current employees, HR management as well as the UPS production managers regarding general HR matters.

Provided regular and continuous updates in HRIS tracking systems (AE, Oracle).

Conducted daily employment verification of hiring documents (I-9, E-Verify).

Processed various types of criminal background checks.

Assisted the HR team with administrative activities (internal and external phone calls, emails, interview scheduling, etc.) and employee counseling.

Prepared and managed spreadsheet reports for internal tracking of hiring activities

Acted as the representative of the HR supervisor and HR manager to the employees, warehouse supervisors and District Manager when the HR management team is not available or off site.

Unified Care Services (UCS) Los Angeles, CA March 2008 to July 2014

Assistant Director, Risk & Safety Management

Healthcare provider

Performed various HR and Safety duties under the supervision of the CEO and Risk & Safety Management Director

Administered the Loss and Prevention programs in 14 healthcare facilities owned by UCS

Applied effective critical thinking and analysis in handling employment issues

Conducted confidential investigations to verify Workers Comp and EDD claims

Presented the company as the authorized representative for WC insurance meetings and EDD hearings

Conducted government mandated HR seminars (sexual harassment, job safety, elder abuse, etc.)

Monitored facility-wide activities and prepared quarterly reports to CEO and Director regarding HR issues and WC incidents

BreOn-GROW & CompuWizards USA, operations in US-Philippines 2000-2009

CEO/owner

Global recruitment & placement of IT professionals and healthcare professionals

Provided leadership for the full cycle recruitment of medical professionals

Skilled in job sourcing of medical candidates

Conducted job screenings, phone and personal interviews of foreign nurses in the Philippines

Authorized to represent American client hospitals for the hiring of medical talents

Supervised the legal and immigration procedures for the relocation of Filipino nurses to the US

Relocated and placed 150 Filipino nurses with American hospitals/employers

Demonstrated effective business management skills in the creation of a global start-up in IT recruiting

Established a network of business partners in Asia (Philippines, Singapore-India, Malaysia and Taiwan)

Conducted regular face/face interviews of shortlisted candidates in Southeast Asia

Negotiated salary rates and terms of employment with new hires

Supervised the speedy relocation of new hires and their families from Asia to the US

Developed and maintained strong client relationships for new and repeated businesses

Technical Skills:

Typing Speed: 80+ wpm

Google Suite, Outlook, Word Excel, Google Calendar, PowerPoint, IBM Notes 9

ATS/HRIS: AE (Automated Employer), People Capital, HireRight, Beeline (Amazon), Fieldglass (PG&E)

Online Job Search Engines: LinkedIn, DICE, Monster, Indeed, Zip Recruiter, Glassdoor

Certifications/Award:

Paralegal Studies (1999) San Francisco, CA

Medical terminology, medical billing, PAS, Pittsburg, CA

ESL (teaching English as a Second Language to non-English speaking people) UC Berkeley Extension, Berkeley, CA 2006.

City Mayor’s Award to GQE Training School, for providing training, career development and job placement of over 1,000 local college graduates (GQE was owned and operated by me, 2008)

PHR, pending

Languages:

English – advanced

Tagalog & Bisaya (Philippines) – advanced

Spanish – conversational

Volunteer Work:

Member, Women’s Group through CCC, San Ramon, CA (Wednesdays)

Founder, The Connection Portals, an online global platform for volunteers to provide support, engagement and counseling to people who are lonely and needing to make safe emotional connection.

Creator/Moderator, ZoomOutGloom, this is a local online support group for adult women to combat isolation during the pandemic.

Vice President, TFC civic group, affiliated with CUMC (TFC is a cross-cultural organization that meets on Saturdays for spiritual fellowship and community service)

Layman Speaker of CUMC (trained to lead and speak within the CUMC organization)

Lead Volunteer at Rosewood Care Center, Pleasant Hill, CA (provides socialization and comfort to a group of elderly residents, every 3rd Saturday of the month)

Volunteer at Stone Brook Facility, Concord, CA (provides music and socialization to a group of elderly residents during special events: Christmas, Valentines, Father’s Day, Mother’s Day, as requested)

Volunteer for Winter Nights, CUMC, Concord, CA (provides meals and shelter to homeless families during the winter months)

References:

Leticia Wieisner (Futures-Explored), 408-***-****, email: ad2ouu@r.postjobfree.com

Calvin Peterson (Futures-Explored), 925-***-****, email: ad2ouu@r.postjobfree.com

Teresita Inton (Volunteer Work during COVID lockdown, Zoom-Out-Gloom) 209-***-****,

email: ad2ouu@r.postjobfree.com

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