Kerry Paul Gaspard

Baton Rouge, LA ***** ad2ouj@r.postjobfree.com

225-***-****

SUMMARY

IT professional experienced in Application Administration, Power BI, Data Analysis, Analytical Reporting, SQL, SharePoint, PowerDMS and Operations Support. Technically savvy with ability to adapt quickly to new systems effectively and proficiently. Team oriented, with strong written and oral communication skills. Excellent problem-solving skills with the ability to multitask assignments.

EMPLOYMENT HISTORY

Sev1tech, Inc.

Systems Administrator/Applications Administrator

State of Louisiana - Department of Child & Family Services (DCFS) - 2/2020 - Present

SharePoint Administration & Support.

Salesforce Support

IVANTI Service Desk Analyst for statewide DCFS department.

Reroute unworked departmental & statewide submitted tickets to correct teams for timely resolution.

Content Management Administrator (PowerDMS\Content Management)

Zoom Administrator for Department of Child & Family Services

Work extensively with end users to identify areas of improvement within database applications.

Analyze Business Processes and workflows and assist with improvements/implementations.

Work with departmental teams, assisting on various projects/tasks.

Ability to grasp and understand business concepts and issues.

Create project specification and design documents, perform application testing.

Power BI Developer, SAP, SSRS/SSIS, COGNOS, Tableau, SQL reporting experience.

Administrative backup support for various DCFS supported applications.

Louisiana State University Computer Analyst II

February 2017 – February 2020

Support and maintain NCBRT scanning system ABBY Flexi Capture, troubleshoot user errors.

Work with end users to identify areas of improvement within database applications.

PLANVIEW Enterprise One Platform; 10+ months

administrator of application, progress engine weekly,

maintenance, configuration and troubleshooting, daily system upkeep.

work and resource structures build and modifications,

custom reporting as requested,

resource focused for client initiative regarding projects and enhancement.

development of online intranet query tool web page designed for end users with ongoing modifications.

technical support lead for help desk tickets and end-user work requests

portfolio needs assistance, process changes,

analyze Business Processes and workflows and assist with improvements/implementations.

worked with departmental teams, assisting on various projects/tasks.

Zoom Administrator for NCBRT

Ability to grasp and understand business concepts and issues.

Power BI Developer, SAP, SSRS/SSIS, COGNOS, Tableau, SQL reporting experience.

Support & maintain SQL databases to support NCBRT applications.

Schedule database maintenance and perform query optimization.

Global Workday User Group

Life2Health - Insurance & Financial Account Executive – Inside Sales

January 2016 - February 2017 (Greater Baton Rouge Parishes)

Increased Life and Medicare sales an average of 15% since 2015

Continuous training thru technical, business and technology periodicals/journals

Managing new and existing clients accounts offering alternative solutions for demands and needs

Assisting agents with ongoing issues/scenarios

Assisting families with updates on new and existing policies

Ongoing vendor relations enabling stronger customer retention

Strong communication and interpersonal skills

Crystal Report, Power BI Developer

Blue Cross & Blue Shield of LA, Baton Rouge, LA. IT Operations Support Architect/Advisor

July 1989 - Dec 2016

Technical Experience: SQL Server, SSRS, COGNOS, PLANVIEW, CA Suite, ETL Data, MS Office Suite, Tableau, SharePoint.

Documentation creation and support for company policy and procedures for supported platforms

COGNOS - designed/develop dashboards and on-demand reports against multiple data structures.

Business Continuity (LDRPS, Resilience One) admin and technical support and implementation

Analyzed Information Systems, Business/Technical Strategies for effective customer first initiative.

Assisted NOC installation, run books and other ongoing support issues, training, downtime issues.

ETL Data Storage (Informatica) for client application (1 year).

Computer Associates (CA) Tech Support Admin for product suite: Service Desk R12.6, Desktop Service Management, Spectrum, eHealth, CA CMDB. Responsible for all reporting platforms.

Administrative Technical customer support for trouble shooting issues across supported application.

PLANVIEW Query Tool - Administrator of application, work and resource structures, custom reporting, development of online intranet query tool, patches, technical support.

Group Reporting Systems – Web / Mainframe / Batch Reporting / Crystal Reporting, COGNOS

Change Management and ITIL best practices.

Assisted in testing “Best Practices” for the IT Application Division.

Education

University of Louisiana Lafayette, December 1986 Bachelor of Science: Major: Statistics

Minor: Math & Computer Science

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