JOHN SANDERS

309-***-**** ad2otd@r.postjobfree.com

SUMMARY

Business owner, manager, and engineer with 20 years experience with large customers, construction equipment, parts, and dealers. Passionate about teaching, solving problems, and continuous improvement. Proven ability to provide leadership, direction, and guidance to diverse teams. Unique ability to leverage a mix of strong technical skills and soft skills to bring groups together to collaborate. Motivated by working towards a higher purpose and by helping and mentoring others. PROFESSIONAL EXPERIENCE

Sanders Handyman Services LLC Sept 2021 - Present

Owner

General handyman services, electrical, plumbing, drywall repair, furniture assembly, and more. United Rentals January 2020 – March 2021

Branch Manager - Moline, IL and Muscatine, IA

Responsible for hiring and motivating team in various roles, from sales and service to maintenance and drivers including managing personnel matters. Ensure enthusiastic and informed customer service, and build a profitable location with business and management skills, ambition and competitive spirit. Responsible for $21 Million in Rental Fleet. Managed overall branch operations to ensure safety, productivity, customer service and profitability including oversee sales efforts and business initiatives. Prepare reports, including profit and loss statements, monthly operating reviews, yearly budgets and other reports detailing operational status. Oversee all safety matters, including audits, safety training, OSHA compliance, DOT regulations and drug and alcohol testing

John Deere 2000 – 2020

Customer Support Manager

Provide leadership and management of unit product support functions by directing customer and/or product support resources through the dealer organizations to achieve marketing unit's product support and customer/dealer satisfaction goals. Oversees technical and product support capability of customers and dealers to preempt and resolve technical and/or parts issues that impact machine performance and uptime; this may include responsibility for service profitability and/or administration of product warranty and other reimbursement policies. Provides guidance to channel partners and customers to maintain relationships. Maintain customer product satisfaction for John Deere Direct Sales accounts United Rentals, Sunbelt, Sunstate, and Rental One.

Managed SmartEquip relationship for John Deere. Grew the John Deere SmartEquip part sales business from 2011 $4.2 Million to 2017 $19 Million. Corporate Business Manager

Responsible for managing the corporate relationship and business initiatives involving the John Deere Enterprise for 41 large and very large customer accounts nationally. Provide leadership to John Deere National Accounts Sales Organization by directing resources through the equipment dealers to deliver a first-class customer experience. Responsibility for developing strategic plans, development of the sales, and aftermarket support to be ahead of the times with endless creativity, curiosity and pursuit of improvement. Other responsibilities include product planning, creating marketing incentives, pricing, production forecasting, training, customer support from both the OEM and dealer channel.

Manager Product Support Operations (MPSO)

Achieved product support and customer/dealer satisfaction goals for Nortrax, Brooks, Erb, Martin, and West Side dealer’s area of responsibility by developing channel partner technical and product support capability, proactive resolution of technical and/or parts issues to mitigate down time, working with channel partners to manage customer relationships, delivering channel partner/customer training and administering product warranty and other reimbursement policies. Four Wheel Drive Loader/ Motor Grader/ Articulated Dump Truck Module Electrical Engineer Developed requirements and specifications for John Deere Loader/Grader/Articulated Dump Truck electrical systems. Produced design solutions to improve cost, quality and performance on current production products. Provided technical support to marketing, manufacturing, quality and supply management. Team leader for cross functional electrical VI Team (Value Improvement). UNITED STATES ARMY VETERAN

EDUCATION

St. Ambrose University, Davenport, Iowa

Master of Business Administration

Southern Illinois University, Carbondale, Illinois Bachelor of Science in Electrical Engineering