Cecilia Guerra

Anaheim, CA *****

ad2ot5@r.postjobfree.com

Cell 657-***-****

Education:

•CESAL / INSTITUTE FOR SECRETARIAL TRAINING IN ADMINISTRATIVE SERVICES S.A.

•ORANGE COAST COLLEGE, COSTA MESA, CALIFORNIA, Freshman English

•BUSINESS MANAGEMENT: Admin Principals, Investigation Mythology, Leadership, Business Math, TICS, (Technologies in Computer Science), English. (Certificate.) S.A.

•Santa Ana College, Introduction to Law Enforcement and Introduction to Paralegal Studies.

OFFICE SKILLS

•WORD

•Basic Excel & Basic Power Point

•Basic College Accounting

•software for assisting in accounting

•Typing 50 wpm

•Dictaphone experience

•Customer Service Skills AND Data Entry 5599 100 % Accuracy.

•Light Steno (rapid writing and reading skills)

Work Experience:

2023

Legal Receptionist/Assistant

LAW OFFICE -

Santa Ana, CA

1. Opened the office.

2. Wrote messages for the day.

3. Turned on all office equipment.

4. Opened up all necessary tabs on the computer, including Attorney's Calendar, email and New and Not New Client Logs.

5. Answered calls from new clients; listened to understand their reason for calling and what kind of a case they had.

6. Scheduled them according to the Attorney's availability

7. Provided the office's address and directions in English or Spanish.

8. Performed clerical and Administrative tasks for the Attorney.

9. Performed some Interrogatory work with Clients, questions for Discovery and Production of Documents work.

10. Interpreting for most of Spanish speaking clients, from Spanish to English and for the Attorney from English to Spanish.

11. Light Document translating on Word.

12. Light Typing of Minute Order etc.

13. Checking and bringing in the mail.

2022

Auto and Home warranties

Tustin, CA

Title: Compliance Specialists

Monitoring telemarketers to help them improve their pitch and sales script.

Typing the summary of what I hear and coping to excel sheets.

2021

Immigration Law Office

Orange County, CA 92804

Immigration Receptionist

•Greeting clients with a smile and directing them to the conference room for meetings.

•Some phone work

•Opening service files and photo coping petitions

•Typing Labels

•Mailing of completed petitions by Fed Ex packages and envelopes

•Scheduling client meetings with owner on Outlook Calendar

•Creating electronic files of new clients and updating

Processing payments and writing checks

Light clerical photo work and light collection work to procure payment and move forward with service.

•Making sure supplies were ample

2020

IDEAL AUTO

Dealership for used cars

Orange, CA

Title: Receptionist

Answering phones

Following up on emails, inquiring about specific cars.

Filing away files of closed financed autos and auto files in progress.

light clerical

2019- 2020

Auto Protection Specialists

Auto Warranty company

6789 Quail Hill Pkwy, Irvine, CA 92603

Title: Dialer

In a Call Center answering 200+ calls a day.

Pitching Extended Warranty to seasoned leads.

Procuring an interest, when found.

Typing the necessary Information into the computer

Transferring quality leads to the Closers.

2014-2017

Home Improvement Company

Title: Telemarketing & Sales

Duties: On a dialer, answering 200 + incoming calls to open conversation with homeowners to find an interest in home improvements. Pitching Products included Heating and air conditioning systems, (HVAC), Super Cote, (Lifetime guaranteed Paint), roofing, Double Pane windows and Vinyl Siding. Finally, setting up quality appointments with all the necessary typed information required for the contractors and salespeople to close.

2008

Mitsubishi of Anaheim

1300 South Auto Center Dr

Anaheim, CA, CA 92806

Title: SHOW ROOM RECEPTIONIST

Duties:

Greeting Customers with a smile.

Answering phones

Directing the calls to the correct department.

Paging Salespeople

Contact this candidate