Luiz Pereira

973-***-**** ad2ot2@r.postjobfree.com

Hillsborough, NJ 08844 Luiz Pereira LinkedIn

IT & Technology Management Executive

Accomplished IT leader with progressive experience in leading, restructuring, and streamlining global IT operations, including cloud-based deployment, SAAS, change and incident management, platform engineering, enterprise tool design, and automation for simplified server/application deployment. Highly skilled in streamlining complex application troubleshooting by customizing and deploying Splunk log analytics and low latency monitoring solutions within remote environments.

Notable success in analyzing work stream-level reviews, identifying technical vulnerabilities, and implementing robust action plans to accelerate business continuity, ensure ongoing client service delivery, and minimize financial/reputation loss. Credible history of prioritizing, spearheading, and executing disaster recovery validation, cloud migration, systems deployment, and site reliability enhancement projects within strict deadlines and retained budgetary frames. Instrumental in optimizing global data centre infrastructures, including network architecture and cloud resources, by demonstrating solid proficiency in cloud computing (GCP, AWS), Agile (CI/CD), Scrum, Waterfall SDLC, and quality assurance practices. Track record of building, coaching, and directing cross-functional teams in designing, delivering, and improving high-quality product streams and cutting-edge solutions focused on curating remarkable end-user experiences.

Areas of Expertise

IT Operations & Service Management

ITSM/ITOM/ITAM Process Automation

Software as a Service (SAAS)

Enterprise Tools Design & Services

Scrum, Agile & Waterfall (SDLC)

Platform & Site Reliability Engineering

Vendor & Contract Management

Quality Assurance & Control

Solutions Development & Delivery

Infrastructure Architecture

Software Distribution & Deployment

Low Latency Solutions, DevOps, Splunk

Network Infrastructure/SNMP/TCPIP

ServiceNow/xMatters, KPI, SLI/SLO

Change and Incident Management

Budgeting & Financial Management

Microservices Architecture, Linux OS

Data Warehousing (GCP/AWS)

Kubernetes, Docker Container, JIRA

VMware/vSphere, DR Design & Testing

Cloud Computing (GCP/AWS)

Career Experience

Director, Systems Engineering & Operations, CME GROUP, Parsippany, NJ 11/2018 – 07/2023

Managed the group’s budgets, optimized resource allocation, and controlled costs. Fulfilled departmental needs for effective financial management and resource utilization. Developed, led, and nurtured top talent within the team to elevate overall productivity. Advocated for continuous improvement and steered the execution of initiatives that enhance efficiency and effectiveness within the ITSM/ITOM department. Provided unwavering support for a global infrastructure 24x7, ensuring uninterrupted operations and safeguarding business continuity even under challenging circumstances. Ensured disaster recovery readiness through rigorous testing while safeguarding business continuity, improving data integrity, and enabling quick recovery in case of disruptions.

Generated $1M cost savings via migrating all Global NEX software distribution and applications/networks configuration management infrastructure while implementing new log analytics capabilities (servers/clusters/DR) into CME's equivalent tools and/or data centres.

Planned, analyzed, delivered, and revamped a $1.5M project to replace all CME Globex POD Corvil CNE-7850s low-latency data capture appliances with the CNE-10000 to eliminate the risk of missing critical trading data capture due to higher trading values.

Pioneered the relocation of all ITSM and ITOM services, tools, clusters, and applications out of the legacy NEX data centers. Saved $1.3M in data center/hardware costs by steering the design, development, testing, integration, and global deployment of the new Splunk log management, collection, and alerting clusters.

Restructured and implemented new automated assets management processes, enabling the CME vendor management team to efficiently oversee all NEX and CME software and hardware assets from a common CMDB.

Facilitated the migration of all CME applications to Google Cloud Platform (GCP), with 200 applications successfully migrated to GCP out of 700 to date, ensuring a seamless transition to a cloud-based environment by focusing on monitoring/alerting, log analytics, software deployment, and performance reporting.

Fostered innovation and collaboration with other departments, driving the identification and implementation of cutting-edge technologies and best practices that propelled the organization forward.

Improved service quality by tracking SLI/SLO's and ensuring vendors adhered to agreed SLAs.

Optimized project execution by providing comprehensive oversight for all related projects, from design and development to testing, integration, and deployment/support to yield successful outcomes.

Head of Global Enterprise Management, NEX GROUP PLC, Parsippany, NJ 01/2017 – 10/2018

Led NEX's ITSM/ITOM Teams and formulated a visionary engineering strategy to define the department's goals, priorities, and roadmap to advance its IT operations. Implemented robust performance metrics by tracking SLIs/SLOs for implementing a data-driven approach to service quality and reliability. Fulfilled evolving departmental needs by managing engineering budgets, optimizing resource allocation, and controlling costs.

Achieved the successful separation and replication of tools for enabling companies to operate independently while spearheading the ICAP/NEX ITSM and ITOM application separation project.

Sponsored the implementation of monitoring/alerting for third-party applications such as SMARTS, Redbox, and Meraki, providing essential support for NEX as an independent company.

Upgraded HPOV applications to version 12.6, with 41 tools app servers globally and over 3K OVO agents worldwide for Corp, BTEC, and EBS applications. Streamlined the OMI upgrade path, reduced risks, and improved troubleshooting efficiencies within the NOC.

Restructured multiple alerting/escalation projects to ensure compliance with regulatory requirements, including the Dodd-Frank Wall Street reform regulation of Swap Execution Facility (SEF1 and 2) and Europe’s MiFID strict low latency monitoring/alerting/notification regulation. Mitigated potential financial penalties by introducing the necessary alerting/notifications.

Triggered a 35% increase in client growth and delivered a performance improvement of 42% by steering the re-platforming of 335 critical production servers to the HP G9 series servers as part of the NEX/ICAP separation project.

Accelerated innovation within the department, fostering cross-departmental collaboration to identify and deploy cutting-edge technologies and best practices.

Successfully hired top engineering talent and nurtured their professional growth and skill development, cultivating a high-performing and motivated engineering team.

Head of Global Enterprise Management, ICAP PLC, Parsippany, NJ 06/2006 – 12/2016

Developed a visionary engineering strategy entailing the department's goals, priorities, and roadmap. Provided valuable data for data-driven decision-making and service quality improvement by implementing robust performance metrics. Drove innovation department-wide, fostered cross-departmental collaboration, and introduced cutting-edge technologies and best practices.

Architected and managed a team of 8 in developing, testing, implementing, and maintaining enterprise management tools. Supported BTEC's global fixed-income trading and EBS' global foreign exchange IT Systems Management operations across 42 countries, ensuring seamless and efficient global IT operations.

Empowered the NOC/SOC to proactively troubleshoot trading issues, mitigate negative impacts, and enhance operational efficiency by designing the Velocimetrics tools, enabling the real-time capture of granular AI trading messages and generating alerts.

Generated significant cost savings of $800K in resources and maintenance expenses by leading the successful replacement of EBS's global BMC monitoring infrastructure with HP OpenView. Facilitated synergies with the ICAP ITOM/ITSM implementation and the consolidation of EBS ITOM/ITSM teams into a single cohesive group.

Streamlined processes and enhanced service delivery within the organization by spearheading all enterprise management-related projects, including implementing ITIL processes as part of transitioning from the initial ITSM to the ServiceNow platform.

Additional Experience

Senior Director of Quality Assurance & Technical Services, EBS Dealing Resources, Parsippany, NJ; spearheaded multiple directors/managers in all areas of IT while designing automated tools, networks, and platforms. Pioneered a software QA/certification/release and managed 75 direct reports globally.

Manager of Systems Testing & Infrastructure, Citicorp Dealing Resources, Parsippany, NJ; Responsible for identifying and creating QA test plans. This included integration, regression, and certification test cycles. Managed a team in testing hardware, software, and application configurations, along with white box testing for Citicorp FXTrader & Spot Anonymous Dealing applications (Staff of 16).

Senior Regional Engineer, Digital Equipment Corporation, Parsippany, NJ; Provided project management and technical services for Citicorp in NJ. Supported Citicorp’s FTN and CCM, while assisting in the design and implementation of new applications and products

Education & Certification

Associate of Science, Computer Engineering (Trade School/Technical Engineering), DeVry University, Woodridge, NJ

Fruition Partners: ITIL Certification

Multi-Cloud Bootcamp Certification (GCP, AWS, Azure, OCI)

Pluralsight-Google Cloud Digital Leader Certification

Understand Google Cloud Platform

Intro to Digital Transformation with Google Cloud

Innovating with Data and Google Cloud

Infrastructure & App Modernization with Google Cloud

Understanding Google Cloud Security and Operations

Kubernetes Installation and Configuration Fundamentals

Professional Training & Development

Dale Carnegie–Project Management Methodology People Leadership Program Emotional Intelligence

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