Customer Service Team Lead

Adrianna Daniels

Snellville, GA ***** 404-***-**** ****************@*****.***

Qualifications Summary

An effective multi tasker, with over 4 years of leadership experience, strong communicator with ability to motivate others meeting company deadlines. Professional and personalized customer service skills with ability to work in a fast paced environment. Knowledgeable in electrocardiogram (EKG) tracing for physician interpretation, preparing patients for Hotler Event monitoring, Holter scanning, and cardiac exercise stress testing, including processing paperwork and maintaining files. Education

Bachelor of Science in Nursing, 3.5 GPA, August 2023 - present (5/2027) Georgia Gwinnett College, Lawrenceville, GA

Certified Electrocardiogram Technician (CET), December 2023 National Healthcare Association,Certificate #R4S8L2R2, Exp. Date 12/23/2025 Cardiovascular Technician Certificate, November 2023 Texas A&M, Kingsville, TX

Basic Life Support (BLS) Certification, January 2024 National Health & Safety Association

Experience

Store Clerk, August 2022 - August 2023

QuickTrip, Decatur, GA

● Maintains and upholds company equipment and environment.

● Great multitasking and effective time management skills.

● Promptly and professionally addresses all customer concerns, answers company phone calls, and utilizes Microsoft Word, Excel, and macOs. Team Lead, September 2021 - July 2022

Urban Air Adventure Park, Lawrenceville, GA

● Responds to emergencies promptly, and with care.

● Ability to hold team meetings and relay information clearly and concisely.

● Ability to relay information, schedule, or address customer concerns over the phone.

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