Geanna Abdallah

**** ***** **** **, *******, ****1 .

ad2osj@r.postjobfree.com . Ph : 305-***-**** .

OBJECTIVE

To join and grow within a dynamic resort where I can apply my customer service knowledge and well developed client service personality.

SUMMARY OF QUALIFICATIONS

·Over 13 years of experience in customer service and the hospitality industry

·Dedicated team player with excellent oral and written communication and interpersonal skills in English, Arabic, Greek and Norwegian .

·Enviable ability to multi-task, remain calm and professional under stress .

·High personal standards of honesty and ability to keep business matters confidential .

·Quick and keen learner with excellent computer skills and proficiency in Microsoft Office .

EDUCATION

·Birzeit University,

Business Administration Class of 2014

·Al Majeda Wasela High School, Palestine

High School Diploma Class of 2007

CONTINUOUS EDUCATION

·Bartender diploma 2016

·Human rights Course 2013

·Marketing workshop 2008

PROFESSIONAL EXPERIENCE

Blu bistro (2019-2023)

Restaurant supervisor

Assist in the hiring and training of new employees as well as the continuous training of existing staff .

Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff .

Maintain high-quality food standards .

Oversee our kitchen staff’s compliance with all health code and sanitation requirements .

Provide exceptional customer service and lead staff to do the same .

Respond to customer complaints quickly and resolve them effectively .

Develop strategies for improving our customers’ dining experience .

Work with staff to project future needs for kitchen supplies, goods, and cleaning products.

Maintain inventory of all needed supplies .

Identify methods our restaurant can use to cut waste, decrease costs, and improve profits .

Manage the work schedules of our restaurant’s staff .

Summer Senses Luxury Resort (2019-2020)

Guest service manager

Maintain a high level of guest satisfaction by overseeing the whole front office activities .

Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards .

Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies .

Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner .

Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term .

Buka Bar (2018-2019)

Server

Interacting with customers by taking their orders, making recommendations, providing them with accurate bills.

Assisting with opening and closing duties, such as preparing ingredients and restocking straws and napkins.

Checking identification to ensure customers are the proper age to purchase alcoholic beverages.

Adamantia Hotel (2017-2018)

Front desk agent

Perform all check-in and check-out tasks .

Manage online and phone reservations .

Inform customers about payment methods and verify their credit card data .

Register guests collecting necessary information (like contact details and exact dates of their stay) .

Welcome guests upon their arrival and assign rooms .

Provide information about our hotel, available rooms, rates and amenities .

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments.

Clarion choice Hotel (2015-2017)

Kitchen assistance & server

Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene.

Assisting the Cook with preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables.

Serve food, beverages and alcohol to guests, refill beverages and alcohol as needed.

Providing excellent wait service to ensure satisfaction.

Clean lounge area during and after events.

KIWI Supermarket (2014-2017)

Cashier

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendation.

Operating scanners, scales, cash register, and other electronics.

Accepting payments, ensuring all and quantities are accurate and proving a receipt to every customer.

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