Customer Service Home Health

Rayonnia Sparks

Philadelphia, PA ***** • 215-***-**** • ad2osh@r.postjobfree.com

Professional Summary

Dedicated and dependable professional with 5+ years of experience in Healthcare and Customer Service

Exceptional interpersonal skills including verbal, written and active listening.

Ability to manage and navigate multiple types of personalities

Reliable individual with the goal of assisting those in need of help

Work Experience

Penn Presbyterian Medical Center, Patient Safety Sitter, Philadelphia, PA 02/2022 - 07/2022

Identified behaviors that necessitated intervention and obtained qualified help to perform interventions

Escorted patients between units for meals, activities, and visitation to obtain safety and security

Completed documentation for every incident and forward information to correct personnel

Supported patients needing medical care to relieve patient anxiety and promote positive outcomes

Lending A Helping Hand, Home Health Aide, Philadelphia, PA 07/2018 - 01/2022

Traveled to clients’ homes to complete healthcare services and promote continuity of care.

Coordinated daily medicine schedules to help clients address symptoms and enhance quality of life

Followed and implemented nutritional plans to prepare optimal meals

Assisted patients with dressing, grooming, and feeding needs

First Impressions Learning Center, Lead Teacher, Philadelphia, PA 09/2016 – 05/2018

Maintained a well-controlled classroom by clearly outlining standards and reinforcing positive behaviors

Encouraged children to interact with each other and participate in group activities

Applied play-based strategies to provide diverse approaches to learning.

Consulted with parents to build and maintain positive supports networks

Education

North New Summit School, Greenwood, MS May 2015

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