Steve Williams Jr. IT Support Specialist

Jamaica, NY, United States, 11434

Cell: 347-***-**** Email: ad2os8@r.postjobfree.com Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation.

SKILLS

● Inventory Monitoring and

Management

● Hardware Replacement

● Helpdesk Call Support

● Microsoft Windows and Office

● Support End-Users

● Wrapping and Boxing

● Invoice Verification

● Data Accuracy

EXPERIENCE

Uniform Distribution Associate Madison Square Garden 2/2018 - Present

● Hand out uniforms to employees.

● Organize the clothing inventory system.

● Assist employees with their problems.

● Troubleshoot the printer.

● Operate Microsoft Office to create forms.

Warehouse Associate Macy’s Department Store 9/2014 - 6/2017

● Lifted heavy boxes weighing up to 50 lbs.

● Worked well in teams, including unpleasant people.

● Unpacked boxes of merchandise and sending them to the sale floor.

● Wrote emails to managers about minor issues like missing boxes. Student Aide Queens College 11/2013 - 3/2014

● Removed broken parts from hard drives.

● Repaired Routers and Desktops for clients in their offices.

● Installed business software onto desktops.

● Harded reset hard drives of important data.

● Answered clients' emails and calls.

EDUCATION

Queensborough Community College 9/2009 - 1/2013

Associate Degree

Andrew Jackson High School 9/2005 - 6/2009

High School Diploma

CERTIFICATION

Google IT Support 6/2022

Google Data Analytics 5/2022

CompTIA A+ certification 6/2016

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