Phoenix, AZ ***** 480-***-**** ad2orv@r.postjobfree.com

.

CHRISTINA SALINAS

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

Data Entry

Executive Support

Customer Services

Process Improvement

Staff Management

Customer Relations

55 WPM

Proficient in Microsoft

Written Correspondence

Trustworthy

Complaint Resolution

WORK HISTORY

CUSTOMER SERVICE REP III 08/2019 to 09/2021

Arizona Secretary Of State, Phoenix, AZ

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Record the partnerships of those who do business with trade names, trademarks, telemarketers and veterans charitable organizations and issue certificate of registration.

FAMILY SUPPORT SPECIALIST 11/2014 to 03/2018

Chicanos Por La Cause, Inc, Phoenix, AZ

Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Developed rapport to create safe and trusting environment for care.

Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.

Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

CHILD NUTRITION SPECIALIST 07/2010 to 10/2014

Public Health, Maricopa County Dept of Health, Phoenix, AZ

Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.

Identified and referred participants to health care community to address issues or concerns beyond scope of practice.

Referred patients to appropriate outpatient settings for additional diet education and support.

PROJECT MANAGER 10/2007 to 08/2009

RRG United Contractors, Phoenix, AZ

Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Maintained open communication by presenting regular updates on project status to customers.

ADMINISTRATIVE ASSISTANT 03/1997 to 10/2004

Arizona Department Of Transportation, Phoenix, AZ

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Managed filing system, entered data and completed other clerical tasks.

EDUCATION

North High School, Phoenix, AZ

High School Diploma

Maricopa Community Colleges - Rio Salado Community College, Tempe, AZ

No Degree, Operations Management And Supervision

LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

Contact this candidate