Life Insurance Customer Service
Resume:
Fredrick Lovette
Conway AR, ***32
****************@*****.***
Objective
I am looking for a remote work at home customer service representative position. I have many years experience in this role at various service companies Experience
Tata Consultancy Service 06/07/2021 to 08/15/2022
CSR POSITION: Life insurance call center. I explained the functions of various types of life insurance to my clients.
■ I took incoming calls, 40 per day.
■ My objective was to deliver world-class customer service to my clients every day. To achieve this I used two monitor screens and various apps such as AKB, AWD, WINDOWS 10, MICROSOFT OUTLOOK AND MICROSOFT ONE NOTE.
CHDC DIRECT CARE WORKER 02/18/2020 to 07/05/2022
■ As a direct care worker I tended to the daily needs of the residents in house #28. This included helping them dress if needed, changing undergarments if needed, preparing food for them, and escorting them to their daily classes. Also sometimes one might have to interfere in an argument or dispute. There was some mild book keeping involved as well.
■ SENIOR CARE USA 08/18/2019 to 01/15/2020
■ I was a fully licensed life insurance agent.
■ I took inbound calls and sold final expense life insurance policies. This involved prequalifying the prospective client and then selling the policy.
■ DXC TECHNOLOGIES 05/15/2018 to 09/20/2018
■ Information Specialist
■ I gather data from different doctors offices and clinics, condensed it into reports and passed them on to the appropriate departments.
■ TELETECH 08/17/2017 to 01/01/2018
■ At this position I was again a licensed life insurance agent. Page 2
■ I took I both inbound calls and outbound insurance sales calls. There were CSR duties as well but it was sales oriented.
■ HEWLETT PACKARD ENTERPRISE 06/15/2015 to 03/15/2017
■ CSR POSITION
■ I assisted clients in understanding their HEALTH insurance and in navigating the company website.
■ Many of our older clients had never used a website before.
■ ADDITIONAL JOB EXPERIENCE:
■ F.I.S: CSR POSITION During the mid 2000s
■ ASSET ENJOYMENT AND PROTECTION: CSR POSITION 2002
■ FAIRFIELD COMMUNITIES: CSR and also RENTAL AND RESALE AGENT Education
HIGH SCHOOL
KEMPER MILITARY SCHOOL AND COLLEGE
BOONVILLE MO
Studied world history, Military Science and general diploma MAY 5 1978 COLLEGE
UNIVERSITY OR ARKANSAS AT LITTLE ROCK May 15 1992] Skills
I have skills and proficiency on several different apps including Windows 10, OutLook, Sales Force, A.K.B., A.W.D. TRANSACT and so forth. I also have used multiple screens with multiple apps open at the same time and I can toggle back and forth between them. REFERENCES
To be concise here I have included both business and personal references together. PERSONAL
1. Jim Bealman -PH 501-***-****
2. Jeremy Carson-PH 501-***-****
3. Rev. Conrad Harvin-PH 501-***-****
4. Jimmy Lynn-PH 501-***-****
5. Scott Maddox-501-***-****
Page 3
REFERENCES BUSINESS
1. Belinda Hudson/ Supervisor CHDC PH-501-***-**** 2. Brad Turner/V.P. Seniorcare USA PH-888-***-**** 3. Rebbekah Newton/Supervisor Teletech PH-501-***-**** 4. Robert J. Holford/President of Asset Enjoyment and Protection PH-501-***-**** 5. First Collection Services HR DEPARTMENT-501-***-****
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