Dortenisa Carr

Tampa, FL *****

ad2or9@r.postjobfree.com

+1-813-***-****

To utilize my skills in customer service and to also contribute sales expertise and problem-solving skills.

Work Experience

Lobby Attendant

Popeye's Restaurants

December 2021 to Present

The details maintenance and maintaining the inside as well as outside of the store making sure the restrooms seating areas beverage and condiments areas are stocked and cleaned Processing agent- contract job

Adecco staffing

June 2021 to December 2021

Data entry it included inputting information from UB04 FORMS MRANS AND MAPS FORMS also figuring out the claim types for Texas Medicaid and Medicare Verizon Tech Coach

Asurion

January 2019 to May 2021

The job role required troubleshooting Verizon wireless customer cellular devices as well as upselling Verizon protector home

Med Tech/Caregiver

Tangerine Cove

February 2019 to August 2020

Providing patients with their routine medicine helping them with their meals showers and regular day living activities while managing a crew.

Youth Counselor

Youth Opportunity Investments, LLC - Brooksville, FL August 2019 to March 2020

Help counsel at risk youth in a detention center the job also included making sure they we're escorted to the dinning hall classes, outside activities and counseling session Supervisor

AGR Group LLC - Saint Petersburg, FL

January 2018 to June 2018

Taking calls assisting customers in deregulated states get the lowest price in gas and electric. Currently going through hat training, learning how to debug customer service calls. Customer Service Representative

Sales rep

Procera/ link staffing - Tampa, FL

July 2017 to October 2017

Link staffing agency is a temp agency that helps me with job placements. I am currently going through hat training Outbound calls informing elderly people about natural supplements. Also assisting in hiring candidates for the sales positions Temp job

consultant

Qualifier -Pearse - Oldsmar, FL

November 2016 to April 2017

Assisting business owners in signing up for GSA account Education

High school or equivalent

Atlanta Job Corps Center - Atlanta, GA

February 2012

Skills

• Receptionist

• CPR

• Microsoft Word

• Data Entry

• Customer Service Skills (6 years)

• B2B Sales (3 years)

• Debugging

• Cold Calling

• Live chat (6 years)

• Upselling

• Supervising experience (3 years)

• Human resources (2 years)

• Phone etiquette (6 years)

• Direct sales (2 years)

• Inside sales (3 years)

• Technical support (2 years)

• Quality assurance (1 year)

Certifications and Licenses

Med Tech

February 2019 to February 2020

CPR Certification

Assessments

Verbal Communication — Highly Proficient

November 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity Full results: Proficient

Sales Skills: Influence & Negotiation — Proficient October 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Service — Proficient

May 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Typing, Word format, editing, fax machine, filing as well as professional phone manners, Critical Thinking Judgment and Decision Making, sales, marketing, negotiation, multi- tasking, management also, direct customer service

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