TAHANEE MOSQUERA

ATLANTA, GA *****

404-***-**** ad2oqu@r.postjobfree.com

SKILLS QUALIFICATIONS

Excellent Sales Support/Customer Service Experience. Technical skills include Microsoft Office Suite including Word, Excel, Access and PowerPoint, QuickBooks, Lotus Notes, SAP, Salesforce

PROFESSIONAL EXPERIENCE

ICU Medical, Atlanta, GA October 2023 – Present

Sales Support Specialist

Act as liaison for internal & external sales communication

Generate and submit sales documentation for PSRs (Quotes, Relationship Forms, GPO lookup)

Generate new sales opportunities from phone & email inquiries

Manage ICU Website inquires related to sales opportunities

Provide technical support and maintain a strong level of product & competitor knowledge

Assist Sales Reps with territory management (provide sales reports, research discrepancies)

Provide information to customers & reps on substitute & competitive products

Support & perform special projects

Participate in escalated calls with customers or sales teams as needed

Manage vendor credentialing process with various credentialing companies.

Reliance Worldwide Corporation, Atlanta, GA August 2019 - June 2023

Sales Support Specialist

Handled incoming calls and responded to emails for a given territory

Primary contact for sales team – internal and external (rep agencies)

Point of contact for customers/distributors

Monitored orders on hold for pricing, quantity, and other order issues

Provided follow up on projects and escalations to close the loop with sales team

Worked internally to resolve back orders and errors

Processed and resolved credits, debits, and returns

Processed sample orders as needed

RentPath, Atlanta, GA October 2017 – October 2018

Operations Support Specialist (Contract)

Provided invoice information using Salesforce CRM software

Performed, organized, and streamlined operational tasks to reduce the potential for errors

Provided technical assistance to clients and staff

Monitored for problems, taking immediate action where possible and escalating when required

Interacted with clients, resolved problems, and provided information

Managed the status of accounts and balances and identified inconsistencies

Ensured all clients remained informed on their outstanding debts and deadlines

American Honda Motor, Alpharetta, GA March 2014 – July 2017

Administrative Assistant/Training Coordinator (Contract)

June 2014 – July 2017

Scheduled and greeted guests, answered telephones, purchased supplies, and entered data into system

Performed scheduling oversight activities for training management to ensure effective departmental training

Performed detailed planning on a regular basis, monitored very large concurrent training event projects and oversaw training events through well-prepared staff and resources

Resolved daily resource and training schedule issues

Generated monthly training status reports for management and the field

Wrote and mailed welcome letters to new Branch Managers and Account Executives with assigned manuals

and receipts

Monitored inventory of training materials/supplies (manuals, binders, tabs, inserts, videos, etc.) and maintained a supply on hand by ordering more as needed for mailings and training classes

Export Analyst/Transportation (Contract)

March 2014 – June 2014

Established customer relationships as well as managed any disputes that arose in the event of delivery problems

Completed all documentation related to export and import and specific to the exit/destination country

Communicated with express couriers, freight forwarders, suppliers, finance and purchasing

Provided administrative support within a team, support staff and customers

Page Two

Tahanee Mosquera

Interfaced with foreign order administration, freight forwarders, customs officers and other functional areas

to ensure coordination and logistics of shipment

Compiled, analyzed, recorded bills and processed invoices

Prepared source data for computer entry by compiling and sorting information

Home Depot, Smyrna, GA April 2013 - March 2014

Cashier/Customer Service

Answered customers' questions and provided information on procedures or policies

Greeted customers entering establishment

Computed and recorded totals of transactions

Issued receipts, refunds, credits, or change due to customers

Monitored checkout stations to ensure they had adequate cash available and were staffed appropriately

Sorted, counted, and wrapped currency and coins

EDUCATION

American InterContinental University Atlanta, GA Jun 2007

Bachelors of Fine Arts: Media Production

MedTech Institute, Atlanta, GA Feb 2011

Certificate: Office Information Professional

Contact this candidate