Administrative Assistant Service Representative
Resume:
Julie L VanCuren
***************@*****.***
Education:
SUNY at Erie Community College
A.A.S in Computer Information Systems
**** *** **** ****, ******* Park New York, 14127
Professional Experience:
Customer Sales and Service Representative and Executive Relations Case Manager
Verizon Communications
65 Franklin Street, Buffalo New York, 14202
June 1998 - present
-Conducted in-depth customer needs assessments and provided tailored solutions to meet client objectives.
-Actively engaged with customers to understand their needs and recommend tailored solutions, resulting in high customer satisfaction ratings.
-Utilized selling techniques to cross-sell add-on services and products, contributing to increased average transaction values.
-Resolved complex customer complaints and concerns, ensuring customer retention and loyalty.
-Collaborated with team members to share best practices and improve overall department performance.
-Trained and mentored junior customer service representatives to enhance their skills and performance.
-Acted as a liaison between customers and the executive team, ensuring prompt resolution of escalated issues and concerns.
Pricing Control Specialist & Administrative Assistant
Tops Markets
1760 Wherle Drive, Williamsville New York, 14221
January 1996 – June 1998
-Gathering and maintaining pricing data from various sources
-Continuously monitoring pricing changes, promotions, and discounts
-Collaborating with stores to communicate pricing strategies and changes effectively.
-Efficiently managed daily office tasks, including schedule, handling phone calls and coordinating meetings.
-Organized and maintained electronic systems for improved accessibility.
Accounts Payable, Distribution Specialist & Administrative Assistant
H&K Publications Inc.
24 Union St, Hamburg New York, 14075
March 1991 – January 1996
-Processed invoices, matched them with purchase orders, and ensured accurate coding for timely payments.
-Coordinated the distribution process, ensuring accurate and timely delivery to designated routes.
-Managed mailing lists of new and existing subscribers.
-Assisted in month-end close activities and billing invoices.
Skills:
-Exceptional communication and interpersonal skills
-Conflict resolution and problem-solving expertise
-Strong leadership and team management abilities
-Strong organizational and time-management skills
-Attention to detail and organizational skills
-Strong team worker
References: Available upon request
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