Julie L VanCuren

ad2oql@r.postjobfree.com

716-***-****

Education:

SUNY at Erie Community College

A.A.S in Computer Information Systems

**** *** **** ****, ******* Park New York, 14127

Professional Experience:

Customer Sales and Service Representative and Executive Relations Case Manager

Verizon Communications

65 Franklin Street, Buffalo New York, 14202

June 1998 - present

-Conducted in-depth customer needs assessments and provided tailored solutions to meet client objectives.

-Actively engaged with customers to understand their needs and recommend tailored solutions, resulting in high customer satisfaction ratings.

-Utilized selling techniques to cross-sell add-on services and products, contributing to increased average transaction values.

-Resolved complex customer complaints and concerns, ensuring customer retention and loyalty.

-Collaborated with team members to share best practices and improve overall department performance.

-Trained and mentored junior customer service representatives to enhance their skills and performance.

-Acted as a liaison between customers and the executive team, ensuring prompt resolution of escalated issues and concerns.

Pricing Control Specialist & Administrative Assistant

Tops Markets

1760 Wherle Drive, Williamsville New York, 14221

January 1996 – June 1998

-Gathering and maintaining pricing data from various sources

-Continuously monitoring pricing changes, promotions, and discounts

-Collaborating with stores to communicate pricing strategies and changes effectively.

-Efficiently managed daily office tasks, including schedule, handling phone calls and coordinating meetings.

-Organized and maintained electronic systems for improved accessibility.

Accounts Payable, Distribution Specialist & Administrative Assistant

H&K Publications Inc.

24 Union St, Hamburg New York, 14075

March 1991 – January 1996

-Processed invoices, matched them with purchase orders, and ensured accurate coding for timely payments.

-Coordinated the distribution process, ensuring accurate and timely delivery to designated routes.

-Managed mailing lists of new and existing subscribers.

-Assisted in month-end close activities and billing invoices.

Skills:

-Exceptional communication and interpersonal skills

-Conflict resolution and problem-solving expertise

-Strong leadership and team management abilities

-Strong organizational and time-management skills

-Attention to detail and organizational skills

-Strong team worker

References: Available upon request

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