Andrea Riley

Smryna, GA

240-***-**** ad2oq7@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**/** – Current PriceBoyd Law Firm - Paralegal

Submit Docket Information to Court. Create and Input Intake forms for New Clients. Assist with Preparation of Attorney Consultation to include retrieval documents from Peachtree Court, County/State Courts, e-filing and Odyssey. Upload Client documentation to Mycase. Sent out reminder emails and phone calls regarding phone consultation and creating case files accordingly. Return calls to all prospective Clients new and follow up Input Metlife, Delta, Hyatt and other Insurance details on Websites to ensure Invoicing and payments are collected. Emailed/Faxed all Court and relevant documentation to Solicitors and Clerks office accordingly. Mycase input all Time and billing for invoicing clients for services utilizing 0.1 entry. Additional Administrative duties as needed. 6/2023 - 10/2023 ASCEND – Marietta, GA Residential Supervisor Managed the planning, organizing, implementing, evaluating, and directed the residential side of the substance use program in accordance with current federal, state and local standards, guidelines and regulations. Assisted with daily living activities, monitoring, and providing support to individuals residing in a 24/7 residential gender-specific, trauma-responsive substance abuse treatment facility; to ensure the safety and wellbeing of individuals, with respect to appropriate therapeutic boundaries. Responsible for the day-to-day operations, including crisis intervention, regular on-call rotation, planning work, and supervision of full time, part time and PRN program staff members.

Maintained confidentiality for all indirect/direct services in accordance with agency policies and HIPPA policies. Monitored program budget on a continuous basis making necessary adjustments ensuring the program stays within its allocated budget and approved program purchases.

Held Monthly Lead/Team Meetings to discuss policy updates, strategized methods of enhancement to programming, and Team scheduling. Participated in Treatment Team meetings to include Clinical Staff and Director to discuss counseling, Individual passes, visitation, levels and advancement, discharge planning, development, intake process, and implemented plans to accomplish organizational objectives. Prepared and maintained records in Carelogic regards to individuals’ progress and services delivered, reporting changes in condition to the Director. Facilitated life skills groups, including education on personal hygiene, nutrition, money management, and interpersonal skills. Provided structured activities that promote socialization, recovery, wellness, self-advocacy, development of natural supports, and maintenance of community living skills.

Monitored completion of urinalysis drug screens and self-administration of medication in accordance with agency policies and procedures, to encourage accountability.

Provided transportation for individuals to appointments and activities in the community. Ensured that the medical, emotional, and social needs of program participants were met and maintained on an individual basis. Assisted in providing additional coverage during increased census/acuity and emergencies. 5/2023 - 7/2023 Martin Brower- Atlanta GA Receiving Operator Responsible for maintaining Inbound/Outbound of Driver Delivery Manifest Managed Input of data of Inventory in WMS and JDE Systems Recorded Count call and Number Cycle with McDonald /Chik Fila Corporations Managed Timestamps and Door Reconciliation for Refrigeration, Dry and Frozen Goods. Supervised Team of 4 10/2022 – 5/2023 ICEBOX Warehouse - Atlanta GA Warehouse Coordinator Responsible for picking, packing, and shipping products on all orders. Supported Kitting Manager on Large Group shipments to companies worldwide. Provided all inventory, supplies, and clothing for: Delta, Hooters, Primrose School, and various other entities. Manage product shipments for any discrepancies to identify and resolve any issues that may arise. Reviewed customer feedback, inquiries, and reviews, promptly reporting matters requiring escalation to the Floor Manager. Responsible for ensuring detailed records of product inventory levels and restock lead times. 08/2021 – 10/2022 Crandell’s Enterprises – Raleigh, NC Operations Manager Supervised group home from 24 to 44 residents with behavioral and developmental disabilities. Certified Inspector, which held responsibility for reporting accidents, emergencies, investigation, and resolving abuse/neglect cases. Initiated Individual Assessments and Intake with PO, Caretakers, Licensed Social Workers, Psychiatrist, and Intake Team via Zoom or In Person. Created work schedules for staff in advance, ensuring adequate coverage for patient care. Communicated with families or advocates to discuss resident needs and health care plans.

Maintained financial records for resident funds, company bank accounts, and petty cash. Formulated and executed budget to control costs and optimize use of resources.

Assessed residents' needs to coordinate specialized services such as physical therapy, psychological testing, and vocational assessments. Oversaw proper storage and disposal of medications and residents' nutritional needs and special diets. 02/2018 – 06/2021 Steelhead Management – Washington, DC Property Manager Fully pre-leased 1 building (offsite) prior to delivery from construction; Second building pre-leased to 94% within 8 months, exceeding absorption schedule. Regularly updated Asset management staff regarding leasing and property status. Recruited, hired, and trained team members (most new in the field of property management). Devised leasing incentives for retention and sales incorporating the entire site team.

Acted as liaison between Service Manager, Construction Manager, Owners, and Residents during the build-out phase of 235 Unit community. Consulted with Property Owners, Bankers, Contractors, Developers, and the public regarding codes, inspection procedures, and other issues pertaining to code compliance programs and services. Solicited and analyzed bids for repairs, renovation, and general maintenance. Implemented and secured all OSHA compliance regulations.

Established and maintained budget with minimal expense overages in line items. Reconciled Bank, NOI, Budget, and End of year Financials. Collected monthly assessments, rental fees, deposits, and amenity payments. Managed overall resident relations, including promoting resident satisfaction and streamlining service delivery. Implemented processes to provide residents benefits of a clean, safe, and well-maintained community before, during and after COVID 19. Mentored front of house personnel on company policies, customer service techniques and professional communication. Creatively launched marketing programs forging business-to-business partnerships and coordinating exposure via social media, print written media, and TV while using limited to $0 marketing dollars.

06/2014 - 02/2018 Gates Hudson - Alexandria, VA Assistant Property Manager Coordinated monthly residential and marketing events, collaborated on grand opening ceremonies unveiling with City and local government officials. Created a unique approach to renewal program starting on the resident's move in day. Performed a variety of administrative duties in support of inspection work including, making, and returning phone calls, prioritizing and scheduling assigned inspections, prepared certification files, building permits, letters, etc.; entered information collected into the database; and maintained all related records and files. Direct contact for after-hour to delegate accordingly regarding issues as needed not limited to; security and operational aspects of the facilities such as HVAC issues, fire alarm and elevator malfunctions, electrical outages, water leaks, etc. Gauged team goals to effectively assist with maintaining occupancy at 96%. Negotiated lease/contracts with contractors within Budget allocation, in a timely and reliable manner.

Advertised and marketed vacant units to attract Residents by means of social media, Community outreach, Resident Referrals, and word of mouth. Collected receivable/payables accounts and handled all operating expenses. Developed and managed annual budgets by forecasting requirements and analyzing variances, data, and trends. Oversaw properties' personnel and assessed quarterly and monthly performance.

Reported to RPM and Owner financials weekly not limited to GPR report, Delinquency modifications/assessments, and Financial Aged Reports. Addressed and resolved all complaints, concerns, and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations, and a safe housing environment for Residents.

07/2007 - 02/2014 Zuckerman Gravely - Alexandria, VA Property Manager Processed rental payments, 5-day notices, Affidavits for court filings outstanding balance and credit letters; lease applications and qualified residents Scheduled contractors, processed POs and invoices in a timely manner. Prepared reports such as GL Reports/Variance reports, Renewal logs/tracker, Market Surveys, Month-end report, and Renovation logs; knowledge of applicable codes, regulations, and standards. Reviewed new codes and changes to existing codes; maintained an awareness of new methods, materials, trends, and advances in the profession.

Researched a niche for the property by networking with the large employers in the area to be their first-choice referral for their new employees housing and college student housing needs.

Maintained occupancy at 98 -100%.

Engage vendors for partnerships adding value to the community. Converted property from standard files to "paperless". Work with the owners to identify, develop, and execute capital purchases annually. Provided stellar customer service. Prepared lease renewals with up to 5% increase. Conducted annual re-examination appointments and housekeeping inspections. 08/2005-06/2007 Barwood Taxi – Kensington, MD Call Center Supervisor Supervised and coordinated activities of workers engaged in operation department of taxicab company. Hired workers, such as Taxi Drivers, Taxicab Starter, Taxicab Coordinator and supervised their activities. Managed the day-to-day activities/operations of the Customer Support Representatives. Set weekly and monthly goals with direct reports to include quality and key performance indicators of a call center. Reviewed agent calls and provided coaching and counseling as needed Effectively communicated and coordinated team needs to management. Maintained, developed morale, and job satisfaction among agents with positive performance. Supervised and coordinated activities of workers engaged in operation department of taxicab company. Hired workers, such as Taxi Drivers, Taxicab Starter, Taxicab Coordinator and supervises their activities. Education/Achievements

• Eleanor Roosevelt Greenbelt, MD Graduate 1989

• Stratford University - Tysons Corner, VA Culinary Arts 2002

• Member of Alpha Phi Chi

Skills:

Microsoft Suite, social media: IG, Facebook, Twitter, Linked In, Google Yardi, Buildium Nexus, RealPage

Zillow, Realtor.com,

Google Classroom, Canvas, Blackboard

Previous Work History:

Government - Georgia WIC/SNAP Peach Care Program

Retail Manager - McDonalds, Dart Drug, Peoples, Lerner and NYC Office Manager - Railroad Transportation, DUI, Divorce and Bankruptcy Transportation Supervisor – Barwood Taxi

Temporary Assignments –Alabama Cotton Organization Rehabilitative

History – High Functioning Client Caregiver

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