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Customer Service Development Manager

Location:
San Diego, CA
Posted:
January 11, 2024

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Resume:

Paige Hokenson

**** ******* ****

El Cajon, CA **021

ad2opx@r.postjobfree.com

760-***-****

ABOUT ME

Engaging interpersonal skills focused on customer, employee, and vendor relations. Strong attention to detail in all aspects of work. Creative thinker, innovative problem solving, and fast learner, who enjoys learning and is hands on. Leading by example, striving to have a complete understanding of business, employees’, and managements’ needs, preemptively planning delegation and workflow. EDUCATION

San Diego State University, San Diego, CA - BS Fine Art, Emphasis in Sculpture 2014 Palomar Community College, San Marcos, CA- Transfer student to SDSU Mission Hills High School, San Marcos, CA - Diploma with honors 2008 PROFESSIONAL EXPERIENCE

Operations and Product Development Manager, Kangaroo Products, Santee, CA June 2016 to Current

Managing a team of 35 employees. Daily tasks can vary and are dependent on client needs, production problems, and employee management. Extreme flexibility and prioritization of time and tasks. Kangaroo Product’s small management staff provides ample opportunities to learn new skills. Providing a tailored approach to each clients’ production and business demands. Attention to detail and building strong, honest, relationships with clients, vendors, and team members. Upper Management Payroll Inventory Control Buying

Customer Service Project

Management

Profit/Loss

Responsibility

Pricing/ cost

savings

Data collection/

entry

ERP management Scheduling

Production

Recruiting/

Terminating

Document control Travel Management Human Resources Sourcing Team Building Route Scheduling Quality Control Forklift Shipping/Receiving Preventative

maintenance

Inspect and Test

Procedures

Microsoft office

suite

Phone skills RMA’s Customer service General office skills Konica Copier Labeling Printing Delegation Cycle counts Warehouse Planning Production process

flow

Process

Improvement

Independent time

management

Lean Six Sigma Root Cause Analysis FIFO

Quality Technician, Engineering Design Assistant, Quinn Medical, San Clemente, CA - May 2014 to June 2016

Directly under the Quality Director, responsible for inspecting all incoming goods to each item’s Quality Standards and Procedures. Inspection of all returned items and root cause analysis. Attuned eye for detail and problem-solving skills. Working with engineering to redesign injection molded components. Provided documentation and detailed knowledge of the previous failures that solidify the future designs success. This design is now used across their entire product line, and the original failures were eliminated.

REFERENCES

Please inform me before reaching out to references. Tim Barnett, Quality Director of Quinn Medical, 1-949-***-****, ad2opx@r.postjobfree.com

Minerva Hernández, Quality Technician at Quinn Medical, +1-949-***-****, ad2opx@r.postjobfree.com

Steve Leiserson, Owner, and President of Kangaroo Products, 619-***-****, ad2opx@r.postjobfree.com

Quality Control Inspect and Test

Procedures

RMA’s Forklift

Shipping and

receiving

Process

Improvements

Document Control Root Cause Analysis

Product

Improvement

Phone Skills Microsoft Office

Suite

Customer Service

Inventory

Management

Quality Audits Microsoft Great

Plains ERP

Product Design

Quality Document

Creation

Six Sigma and Lean Preventative

maintenance

Warehouse

Planning



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