Customer Service Enrollment Specialist
Resume:
Linda Galonis
West Lawn, PA *9609
************@*****.***
Professional Experience:
March 2023 – Present Reading Area Community College Reading, PA
Enrollment Specialist Coordinator
Specialize in enrolling the adult population into their program of interest
Assist students throughout the enrollment process and utilize the necessary campus resources
Provide informative presentations as recruitment tools to adults on campus and at PA CareerLink
Manage potential student applications through communications
Participate in student campus events such as graduation, open enrollment days, tours/visits
Promote RACC at on/off campus community events to recruit students and support the community
September 2021 – March 2023 Collegiate Housing Services Exton, PA
Director of Housing
Monitor, develop and evaluate Housing staff including Resident Assistants
Interface with school administrators, students, and parents
Assess requests for move ins, transfers and consolidations
Market local apartment complexes, negotiate leases and terms for available units
Organize and promote monthly Student Life events
Plan and prep units for move in by coordinating cleaners, deliveries and key allocations
Develop and maintain collaborative relationships with our rental communities
Manage and track maintenance requests of units
Work directly with students and parents on placements and transfer options
Solve issues related to the student living environment
Decrease the Account Receivables total, meeting with delinquent tenants
Formulate strategies and solutions to promote diversity and inclusion
Schedule cleaners, furniture delivery and inspections within apartments
November 2013 – September 2021 Universal Technical Institute Exton, PA
Student Development Advisor
Interview and coach students through the Advanced Training programs and acceptance process
Conduct engaging and informative presentations/meetings promoting the Advanced Training initiatives
Manage several projects/events at once on campus to drive enrollment outcomes and professional development of students
Present to the entire student body to promote the Advanced Training programs
Coordinate scholarship workshops to support students and tackle financial obstacles
Plan and host campus events/Zoom calls to support Employers and Manufacturers promoting MSAT programs
Collaborate with Industry Employers for available positions, presentations and interview events
Ensure students gain employment by assisting in career fairs, promotions and interview days
Recruit thru events for Acquisition programs for Porsche, MB, BMW, Peterbilt and Cummins
Create insightful campus stories to publish on company intranet news page
Voted “Peer of the Year” award; Campus Caring Award
Member of campus planning committees, (Covid Screener, Student Appreciation Day, MPR Remodel, Fun Group)
Assist Education Team with student inquiries and concerns
Complete Intake Forms for Covid concern students then coach advisement
Enhance student experiences through building relationships with student, Instructors, Families, Graduates and Employers
August 2012 – November 2013 Universal Technical Institute Exton, PA
Future Financial Aid Supervisor
Responsible for training and coaching a Team of Future Financial Aid Advisors on compliant calls and interactions
Provide an approachable, positive, supportive environment where learning is fostered to complete tasks and procedures necessary to meet quality and compliance standards
Support the Team to prepare the student to start school fully funded; navigating them through the process while providing the best experience to each student
Audit New Start Reports for accuracy of all files and information
Assist in the Housing process to determine placement and location
Oversee the Registration and Orientation process on campus every three weeks
Linda Galonis
2247 Monroe Avenue
West Lawn, PA 19609
************@*****.***
January 2010 – May 2012 LHK Partners, Inc. Newtown Square, PA
Employee Development Manager
Managed 35 – 50 Field Interviewers working remotely in a door-to-door marketing research study
Worked closely with multiple departments and multiple levels of staff/management to assure the new Field Interviewers are properly trained, coached, managed and retained
Evaluated new Field Interviewers’ performance quarterly to provide coaching and feedback
Managed and supported a diverse group of individuals, problem-solve and counsel employees on performance, develop internal and external staff to improve skill sets
Made recommendations for extended training sessions for Field Interviewers
Managed and evaluated quarterly, 5 - 10 Mentors and the Good Standing program
March 2002 – January 2010 Kravco Simon King of Prussia Mall, PA
Customer Service Manager / Employee Development
Managed customer and merchant relations for a major East Coast premier shopping destination
Developed 50 new and seasoned associates through recruiting, interviewing, training, scheduling and coaching. 5% associate promotions from within the Customer Service Department
Created and implemented new training programs through Retails Skills Center, JEVS Group
Improved Secret Shop program to a 94% Customer Service score
Executed the introduction of the Visa Gift Card program in November of 2004, increasing sales from $2M to $3M annually
Launched new American Express Gift Card program to the mall and the Customer Service program, overseeing all aspects of a new program including training, equipment installation, and marketing
Developed lucrative Business to Business relationships through Corporate Gift Transactions
Trainer Certified to administer the Concierge Certification Program developed in partnership with the Retail Skills Center and the National Retail Federation
Implemented bi-lingual customer service training sessions for Mall Maintenance and Utility Staff.
Maintained a 2% turnover rate within Customer Service Department throughout my tenure
Extensive and consistent communication with 400 merchants in coordination of mall programs and promotions
Responded to customer inquiries/complaints submitted through the King of Prussia Mall website.
Conducted training sessions with peer Customer Service Managers on procedure changes
March 2002 – March 2003 Kravco Simon King of Prussia Mall, PA
Marketing Coordinator
Coordinated efforts with Major Marketing firms and national sponsors to plan and produce extensive Mall wide events
Reconciled Mall Gift Certificate program and reported sales
Partnered with the sub-contracted advertising agency to create direct mail pieces and in-mall collateral
Provided administrative support to the Director as well as controlled the Marketing Account Payables
April 2001 – March 2002 Tozour Trane King of Prussia, PA
Contract Coordinator
Executed million-dollar maintenance agreements using proposals through Nitro Business programs.
Partnered with company engineers and customers to customize comprehensive service agreements and replacement material into the GUI system
Prioritized and dispatched service for customer sites through Falcon software
Education
May 1988 Widener University Wilmington, DE
Bachelor of Science
Interests/Committees
Sports, Fashion, Gardening and my puppy
References upon request
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