Linda Galonis

**** ****** ******

West Lawn, PA *9609

610-***-****

ad2opj@r.postjobfree.com

Professional Experience:

March 2023 – Present Reading Area Community College Reading, PA

Enrollment Specialist Coordinator

Specialize in enrolling the adult population into their program of interest

Assist students throughout the enrollment process and utilize the necessary campus resources

Provide informative presentations as recruitment tools to adults on campus and at PA CareerLink

Manage potential student applications through communications

Participate in student campus events such as graduation, open enrollment days, tours/visits

Promote RACC at on/off campus community events to recruit students and support the community

September 2021 – March 2023 Collegiate Housing Services Exton, PA

Director of Housing

Monitor, develop and evaluate Housing staff including Resident Assistants

Interface with school administrators, students, and parents

Assess requests for move ins, transfers and consolidations

Market local apartment complexes, negotiate leases and terms for available units

Organize and promote monthly Student Life events

Plan and prep units for move in by coordinating cleaners, deliveries and key allocations

Develop and maintain collaborative relationships with our rental communities

Manage and track maintenance requests of units

Work directly with students and parents on placements and transfer options

Solve issues related to the student living environment

Decrease the Account Receivables total, meeting with delinquent tenants

Formulate strategies and solutions to promote diversity and inclusion

Schedule cleaners, furniture delivery and inspections within apartments

November 2013 – September 2021 Universal Technical Institute Exton, PA

Student Development Advisor

Interview and coach students through the Advanced Training programs and acceptance process

Conduct engaging and informative presentations/meetings promoting the Advanced Training initiatives

Manage several projects/events at once on campus to drive enrollment outcomes and professional development of students

Present to the entire student body to promote the Advanced Training programs

Coordinate scholarship workshops to support students and tackle financial obstacles

Plan and host campus events/Zoom calls to support Employers and Manufacturers promoting MSAT programs

Collaborate with Industry Employers for available positions, presentations and interview events

Ensure students gain employment by assisting in career fairs, promotions and interview days

Recruit thru events for Acquisition programs for Porsche, MB, BMW, Peterbilt and Cummins

Create insightful campus stories to publish on company intranet news page

Voted “Peer of the Year” award; Campus Caring Award

Member of campus planning committees, (Covid Screener, Student Appreciation Day, MPR Remodel, Fun Group)

Assist Education Team with student inquiries and concerns

Complete Intake Forms for Covid concern students then coach advisement

Enhance student experiences through building relationships with student, Instructors, Families, Graduates and Employers

August 2012 – November 2013 Universal Technical Institute Exton, PA

Future Financial Aid Supervisor

Responsible for training and coaching a Team of Future Financial Aid Advisors on compliant calls and interactions

Provide an approachable, positive, supportive environment where learning is fostered to complete tasks and procedures necessary to meet quality and compliance standards

Support the Team to prepare the student to start school fully funded; navigating them through the process while providing the best experience to each student

Audit New Start Reports for accuracy of all files and information

Assist in the Housing process to determine placement and location

Oversee the Registration and Orientation process on campus every three weeks

Linda Galonis

2247 Monroe Avenue

West Lawn, PA 19609

610-***-****

ad2opj@r.postjobfree.com

January 2010 – May 2012 LHK Partners, Inc. Newtown Square, PA

Employee Development Manager

Managed 35 – 50 Field Interviewers working remotely in a door-to-door marketing research study

Worked closely with multiple departments and multiple levels of staff/management to assure the new Field Interviewers are properly trained, coached, managed and retained

Evaluated new Field Interviewers’ performance quarterly to provide coaching and feedback

Managed and supported a diverse group of individuals, problem-solve and counsel employees on performance, develop internal and external staff to improve skill sets

Made recommendations for extended training sessions for Field Interviewers

Managed and evaluated quarterly, 5 - 10 Mentors and the Good Standing program

March 2002 – January 2010 Kravco Simon King of Prussia Mall, PA

Customer Service Manager / Employee Development

Managed customer and merchant relations for a major East Coast premier shopping destination

Developed 50 new and seasoned associates through recruiting, interviewing, training, scheduling and coaching. 5% associate promotions from within the Customer Service Department

Created and implemented new training programs through Retails Skills Center, JEVS Group

Improved Secret Shop program to a 94% Customer Service score

Executed the introduction of the Visa Gift Card program in November of 2004, increasing sales from $2M to $3M annually

Launched new American Express Gift Card program to the mall and the Customer Service program, overseeing all aspects of a new program including training, equipment installation, and marketing

Developed lucrative Business to Business relationships through Corporate Gift Transactions

Trainer Certified to administer the Concierge Certification Program developed in partnership with the Retail Skills Center and the National Retail Federation

Implemented bi-lingual customer service training sessions for Mall Maintenance and Utility Staff.

Maintained a 2% turnover rate within Customer Service Department throughout my tenure

Extensive and consistent communication with 400 merchants in coordination of mall programs and promotions

Responded to customer inquiries/complaints submitted through the King of Prussia Mall website.

Conducted training sessions with peer Customer Service Managers on procedure changes

March 2002 – March 2003 Kravco Simon King of Prussia Mall, PA

Marketing Coordinator

Coordinated efforts with Major Marketing firms and national sponsors to plan and produce extensive Mall wide events

Reconciled Mall Gift Certificate program and reported sales

Partnered with the sub-contracted advertising agency to create direct mail pieces and in-mall collateral

Provided administrative support to the Director as well as controlled the Marketing Account Payables

April 2001 – March 2002 Tozour Trane King of Prussia, PA

Contract Coordinator

Executed million-dollar maintenance agreements using proposals through Nitro Business programs.

Partnered with company engineers and customers to customize comprehensive service agreements and replacement material into the GUI system

Prioritized and dispatched service for customer sites through Falcon software

Education

May 1988 Widener University Wilmington, DE

Bachelor of Science

Interests/Committees

Sports, Fashion, Gardening and my puppy

References upon request

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