Customer Service High Level
Resume:
Abby Leihenseder- Owens ************@*****.***
**** ****** ****, ********** **
Professional Summary
Accountable Manager and leader demonstrating a high level of customer service, leadership, excellent sales
culture, driving employee development and maximizing opportunity for growth and profitability. Quick and
effective at decision making while building a network of relationships and business accounts.
Skills to Immediately Benefit your Organization
• GOAL-ORIENTED
• CUSTOMER SERVICE DRIVEN
• REVENUE & PROFIT MAXIMIZATION
• EXCEPTIONAL TIME MANAGEMENT SKILLS
• PEOPLE – ORIENTED
• STRONG PROBLEM-SOLVING SKILLS
Technical Skills: Salesforce, CRM, Microsoft Word, Microsoft Teams, Excel, Powerpoint
Work History
Sedona Staffing – Clerical Devisal Manger (January 2021- May 2022)
Lead and team of fifteen Staffing Mangers. Taught and lead the team to communicate to outside and internal performers. Was involve them in team leadership, as well as developing a contained relation within the community through marketing and maintaining connections though out my several years. Worked as an advocate to maintain the high level of business as they were recovering from Covid. Continued to establish those relationships not just professionally but as well as having a meaningful purpose. I was able to retain my team as well as my business and growth through my marking to keep relationships by 89.2%. I built upon the opportunity to drive deep into what really mattered and restoring was a purpose. Increased the quarter two by 26 percent. Made outbound calls, and took in inbound calls to continue relationships with clients. Was able to not only sustained the current clients though my marketing skills, was also able to create new relationships locally, that grew their businesses’ to this day.
Robert Half - Division Director, OfficeTeam (January 2020 - November 2020)
Lead and developed a team of eight Staffing Managers to provide excellent client and candidate relationships
nationwide. Administered and overlooked all activities within the division, while assisting in placing candidates out
to work on a temporary to permanent basis. Built and retained relationships with over 75 clients and placed over
150 candidates out to work. Successfully converted over 25 candidates for OfficeTeam in my time there. My team
had a goal of 60 outbound calls daily, of which were all met, and increased in quarter three by 14% and quarter
four by 17%. I divided time between business development and recruiting functions within the industry. I
introduced Robert Half services to prospective clients, while building upon existing client relationships, daily.
Recruited, built relationships, and placed office professionals, accounting professionals as well. Led a team while
providing leadership support and implementing personal and professional performance structure. Reported out
daily to the regional team on direct branch revenue and performance. Conducted and collaborated with the team
on strategic competition. Built a sequential growth Officeteam Division month after month at a minimum of 8%.
Promoted two Staffing Managers within, who hit their monthly goals. Adapted quickly to remote work within a
week due to the Covid -19 pandemic. Modified work environment from having the whole team in office to remote
within a week. Effectively set up an at- home work environment and assisted teammates with needs. My team
continued to thrive, making and hitting their outbound calls and client/candidate targets all while adjusting to
Microsoft Teams virtual meetings, and trainings. Trained in Salesforce and CRM. management.
Regus Management Group- Area Sales Manager (March 2018- December 2019)
In charge of setting daily, weekly and monthly sales targets for a team of four, while maximizing sales and
profitability. Provided the team with a stimulating and supportive environment, by conducting monthly
teamwork events. Maintained high level standards of customer service for the clients in the center. Generated
and built new business relationships, while organizing and conducting regular presentations to commercial
agents, local companies and potential local business partners. Consistently produced referral business from a
portfolio of local accounts. Generated enquiries, deals and revenue all while closing the sale. Drove sales to
obtain positive results and profitability. I was an active part of the local Chamber of Commerce, to create and
strengthen relationships locally. I was able to fill and retain the center at 101% capacity throughout my
duration. Over selling board rooms for additional revenue for the center, bringing us over goal by 25% by the
end of the year.
Enterprise Rent A Car- Management (March 2015-December 2017)
Started in the Manger Trainee program, promoted within six months to an Assistant Manager. Was in charge of
key accounts for two branches as well as accounts receivables for both branches. Lead all marketing efforts for
two branches, and was the customer service caption for all Manger Traniess for two branches.. Grew into an
8-time Sales MVP, while leading a team of fifteen to twenty five Manager Trainees. Active in United Way Events,
organized AM/PM team building events.
Sherwin Williams – Customer Service Manager and Trainer (February 2013-March
2015)
Managed, maintained and led 12 employees at a single time. Built and marketed to both
customer and client databases. Created one on one customer design meetings with clients.
Trained and coached employees on customer development and marketing tactics. Built and
retained relationships with over several contractors locally and nationally.
Best Western Steeplegate Inn- Sales Manager (August 2007- July 2012)
Organized and planned weddings and corporate events. Met with business clients and customers on a day to day
basis to ensure satisfaction was granted for their event. Worked closely with clients and customers to create
specific budgets for each event. Insured to build a good relationship with the in house catering department to
make sure customer satisfaction was achieved. Communicated with the in house bar for after hour events.
Assisted and promoted marketing events held at the hotel.
Education
• St. Ambrose University Bachelor's Degree – Public Relations and Marketing and Business 2003-2007
Professional References
1. Marty Sagers
Division Manager at UPS
3806 Fairhaven Drive
Davenport, IA
2. Eric Poggemiller
Area Rental Sales Manager
Enterprise Rent A Car
11102 West Dodge Road Omaha, NE
3. Carmen Schram
Division Director, Robert Half
1412 29th Street
Moline, IL
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