Behavior Support Customer Service
Resume:
S HATIKA PENNY ad2op6@r.postjobfree.com
Denver, CO 80230
PROFESSIONAL SUMMARY
Dependable and organized candidate successful at managing multiple priorities with a
positive attitude. Strong commitment to skill building . Service-focused Behavior Support staff
of five years of experience dedicated to helping people improve wellbeing.
SKILLS
Positive reinforcement Behavior support
Help develop plans to improve well- Creating bonds
being and goals
Patient Reliable
Data collection
EXPERIENCE
Reservations Sales Specialist, Sun Country Airlines, May 2022 - Current, Msp/St.Paul,
MN
Provide timely and courteous responses to incoming/outgoing phone calls
Determine customer needs by asking effective qualifying questions; offer the appropriate
options that match their needs
Provide excellent customer service
Behavior Support Specialist, District 287, May 2008 - Sep 2021, Plymouth, MN
Promoted safe therapeutic care through communication and interactions.
Created support to address behavior strategic goals to behave appropriately.
Created bonds so students feel supported, they're more likely to engage in learning and have
better academic outcomes. Plus, when students have positive interactions with support staff,
they have fewer behavioral problems.
Enrollment Assistant, Sperion Staffing, Nov 2007 - Apr 2008, Bloomington, MN
Placed purchase orders to maintain adequate stock levels
Routing calls, delivering messages to staff and greeting visitors
EDUCATION
Associate of Science, Business Administration May 2003
National American University - Bloomington, MN
This degree prepared myself to quickly enter the business field by providing them with a
strong foundation in management and project planning .
LANGUAGES
English, Intermediate
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