LATARA J. THOMAS

Home: 415-***-**** Mobile: 415-***-**** Email: ad2oop@r.postjobfree.com

SUMMARY:

An experienced professional providing superior accounts payable, billing, customer service and dispatch to both internal and external customers. Exhibits willingness to take ownership of projects and produce results exceeding expectations. Proven ability to multi-task and adapt to new situations, processes, and systems.

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, Powerpoint and Outlook)

MAS90, MAS200, Great Plains Dynamics, Salesforce, Crystal Reports, Saleslogix, Nodus, Avalara, PayPal, Concur

EMPLOYMENT HISTORY:

3rd St Youth Center and Clinic San Francisco, California 2022-Prest

EHV Case Manager Housing Specialist

Engagement with all tenants referred for housing placement to determine preferred housing options, required services, and needed documentation;

Housing Navigation services to assist successful transition into permanent housing, including unit viewings and selection, accompaniment during move- in process, and orientation to neighborhood and surrounding services;

Arranging for necessary services after housing placement, such as In-Home Support Services (IHSS), or care by a medical or behavior health provider;

Provision of targeted services and/or referrals to another appropriate agency for tenants whose behavior indicates a substance abuse, mental health or another issue that is jeopardizing the tenant’s housing retention and/or health;

Linkages to community resources, case management, and crisis intervention within a Housing First, trauma-informed, and harm reduction modality

Education on tenancy requirements and support to address barriers to housing retention;

Support with completing any required processes for housing provider’s income certification and re-certification processes; and

Ongoing coordination with EHV partners who are serving the tenant, through meetings, calls, and other communication, as needed.

Nan McKay/SF Housing Authority San Francisco, California 2020- 2022

Senior Housing Specialist

•Supervise the Special Projects Team for managing VASH (Veterans), Mainstream (Homeless), FYI (Foster Care), FUP (Family Unification Program), Home Ownership, RAD, PBV, HCV, and FSS (Family Self-Sufficiency)

•Receive and respond accurately and

professionally, to customer inquiries/concerns received via

telephone, email or office visit.

•Respond to all of the customer’s inquiries

utilizing all available resources and program knowledge; researching and

exploring answers

•Identify and escalate unresolved inquiries to

management

•Accurately and thoroughly record all interactions

in the PHA system of record

•Defuse and deescalate irate customers as to

ensure great customer experience

•Verify and update customer information and identify and escalate priority issues

•Perform data entry into SharePoint, and PHA

business system

•Provide excellent customer service to

participants, landlords, co-workers, clients and Vendors

•Manage an assigned caseload of HCV participants

•Conduct annual recertification within required time frames

•Complete interim recertifications as required

•Conduct participant briefings

•Process and monitor participant moves to a new dwelling

•Determine housing assistance payment and tenant rent calculation

•Educate participants on program requirements and family obligations

•Resolve concerns between owners, tenants and the Public Housing Authority (PHA)

•Process all transactions within the PHA’s required business systems

•Maintain accurate and complete applicant/participant files

•Provide excellent customer service to participants, landlords, co-workers, clients and vendors

•Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements

City of San Francisco San Francisco, California 2017- Present

Communication Dispatcher

Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.

Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.

Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.

Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.

CenterPlate San Francisco, California 2000 – present

Wait staff

Greet guests and present them with the menu; inform guests of specials, menu changes and answer questions with outstanding customer service.

Take orders from guests and relay order to kitchen staff and bartender with accuracy.

Process guests’ orders and ensure all items are prepared properly and in a timely manner.

Communicate with hosts, bus persons, kitchen staff, and bartender to ensure guest satisfaction.

Calculate bill and accept cash or credit card payments. Prepare/balance to Cash report daily.

i365, a Seagate Company (formerly EVault) Emeryville, California 2006-2011

Billing Coordinator- Accounts Payable

Process concur batches. Able to assist employees with any concur issues.

Able to provide Ad-hoc reports using Concur, Crystal and Excel for customers, partners and management as needed.

Prepare and distribute monthly invoices for 6,000+ customers grossing $35M in annual revenue.

Process billing in a timely manner and ensure that all billing/invoicing exceptions are communicated to the proper department.

Research billing issues and submit credit memos on a per case basis.

Work closely with accounting team on monthly, quarterly, and year-end close process.

Prepares monthly and quarterly A/R and billing performance reports.

Reviewing/processing client invoices according to contract terms and conditions as well as internal billing requirements.

Assisting in review and processing of client contracts with the contracts team.

Validate reports in Salesforce for customer installations and hardware shipments to trigger billing.

Validate contract pricing against invoices.

Process credit cards using Nodus for auto-bill customers.

Follow-up with account managers and customers regarding declined charges, update credit card information in database as needed.

Assisted in implementation of Great Plains ERP system from MAS 200, directed work flow and trained accounting staff.

Code invoices received for payment

3-way match review for merchandise invoices, including researching and resolving discrepancies

Review vendor credits including appropriate application to vendor payments

Monitor certain prepayment accounts

Prepare expense accruals

EDUCATION

University of San Francisco (In Progress) BS Information Systems Management

Laney College (In Progress) AS Accounting

Skyline College AA Liberal Arts

CERTIFICATION

Housing Choice Voucher Specialist

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