VICTORIA FALKENHEIM

GLOBAL LOGISTICS AND CUSTOMER EXPERIENCE

MANAGER

Highly focused, motivated, and results oriented individual whose success comes from knowledge, practical & educational background, personal drive and passion for people and success. Highly experienced and believe in providing exceptional customer service for everyone I come in contact with. Established success in negotiation and conflict resolution while consistently growing prosperous customer relationships. Proven ability to exceed goals in a fast-paced work environment while managing multiple tasks with excellent time management and problem solving skills. My ultimate goal is to provide value to the organization I am a part of.

Oct 2017 - Apr 2020 PRESCHOOL TEACHER

Noah's Ark Preschool, Henderson, Tn •

Develop educational activities and

curriculum to stimulate the children

• Train new teachers

• Establish policies and procedures for

inside and outside the classroom •

Become familiar with emergency

procedures and protocol

• Clean and sterilize equipment and toys

daily

• Provide weekly schedules for children

and parents

• Supervise children at all times

• Create arts and crafts for children

• Comfort children in times of need

731-***-**** ad2oog@r.postjobfree.com

career objective

experience

Henderson, TN 38340

Jan 1997

GENERAL STUDIES

Missouri Southern State University

Jan 1995

GENERAL STUDIES

Harding University

Jan 1995

SCHOOL IN GENERAL STUDIES

Seneca High School

education

• Discuss development with parents •

Participate in fundraising for the school

• Promote literacy and early education.

Jan 2007 - Jan 2008 OFFICE MANAGER/LOGISTICS SPECIALIST Pur-O-Now, Bentonville, AR

Jan 2003 - Jan 2007

• Used my expertise in order to help a

brand new start up company build

relationships with new customers and

carriers in order to offer tailored

services that would meet their needs •

This include organizing LTL, Truckload,

and Rail services, while managing all

aspects of these services • Successful in

helping to manage the warehousing

services and special projects division

which included storage, order

fulfillment, unloading/loading of

containers or trailers, organizing dray

from the ports, pick and pack, reworks,

and EDI

• Successful in offering the excellent

customer service of a small, intimate

company while providing services and

benefits of a large company.

REVERSE LOGISTICS

COORDINATOR/PROCESS IMPROVEMENT

FACILITATOR

ETA/NYK Logistics Americas, Inc,

Bentonville, AR • Managed the

outbound movement,

tracking, tracing and booking of freight

from our company warehouses back to the

vendors while making a profit • Successful

in assisting the Branch Manager in the

process of sending, tracking, and receiving

yearly bids to current carrier base •

Successful backup for the OS&D Manager

in covering all aspects of this department,

working with both customers and carriers

to maintain both an efficient and cost

effective way to handle claim issues •

Successfully help other departments within

my branch to book loads, track and trace

movement of freight, set up new customer

and carrier accounts while maintaining my

own customer accounts • Helped to

increase Intermodal division by 75%+

Jan 2001 - Jan 2003

• Travel on occasion to not only our

branch, but other NYK facilities as a

facilitator, teaching our process

improvement program.

LOGISTICS MANAGER

Buske Lines, Inc, Granite City, IL •

Managed rate negotiations while helping

department to book freight with

customers and selling freight to carriers

while making a profit; maintaining

successful relationships with both • Daily

building, tracking and tracing of loads with

accurate and immediate notification and

follow-up of problems to customers and

carriers

• Dispatching of drivers

• Inside and outside sales, setting up new

customers and carriers for Buske

employee's use • Monitoring monthly

revenue, loads booked, and the

addition of new brokerage employees •

Page 3 of 4 - Created company training

manual for other Buske inc

• Offices

• Provided company with 24 hour on-call

availability

• Meeting and exceeding all goals set by

upper management.

skills

• Customer Experience Management • Logistics, Operations & Project Management

• Financial & Rate Negotiations Management • Team Building, Training & Change Management

• Drive and Instruct Process Improvement • Drive Cost Savings & Profitability

• Reverse Logistics Expert • Strategic Planning, Problem Solving & Data Analysis

• Sales and Rate Negotiations Management •

• Billing, Accounts Payables/Receivables Management SOP Creation and Inventory Control Management

additional information

Honors-Awards 2002 MVP Award 2006 Monthly MVP Award 2006 Impact Award Victoria Falkenheim Global Logistics, Customer Service, and Customer Accounts Manager Henderson, Tennessee, United States 2002 MVP Award - Publicly awarded. Award included company wide recognition, monetary bonus and a company plaque. 2006 Monthly MVP Award - Included branch-wide recognition, monetary bonus, and extra vacation time. 2006 Impact Award - Awarded 1 0f 5 awards for company's process improvement program with company wide recognition, monetary bonus, company jacket, and company plaque. awards

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