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Loan Processor Customer Service

Location:
Scottsdale, AZ, 85251
Posted:
January 11, 2024

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Resume:

KATHY COLEMAN

ad2oo5@r.postjobfree.com 602-***-**** Scottsdale, AZ 85254 WWW: Bold Profile

Knowledgeable Loan Processor bringing 31 years of experience in banking and financial positions. Highly skilled in working well with people. while building loyalty and trust between company and customer. Adept at working effectively unsupervised to meet deadlines and quickly masters new skills. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Processed Conventional, FHA, VA, USDA, Bond and Jumbo files. Analyzing Data

Managing Risk

Influencing Business Growth

Data Collection

Quality Assurance

Client Relationship Building

Problem Solving

Attention to Detail

Teamwork and Collaboration

Customer Service

Jr Underwriter Fairway Independent Mortgage - Scottsdale, AZ 07/2019 - 11/2023 Analyzed loan terms and conditions, including repayment structure and interest rates. Consulted with senior underwriters regarding complex cases. Took training sessions to stay informed about industry best practices and regulatory requirements. Evaluated collateral appraisals for accuracy, completeness, and conformity to standards set forth by the organization.

Reviewed conditions on approved Conv and FHA files to move files to a CTC status. Sr Loan Processor/Loan Closer Fairway Independent Mortgage - Scottsdale, AZ 07/1999 - 07/2019 Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.

Processed loan documents in a timely manner to meet closing deadlines. Coordinated document preparation with attorneys, title companies, lenders, and other third parties as needed. Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.

Responded promptly to customer inquiries regarding their loan status and requirements. Assisted junior staff members with any questions they may have had about the loan process or procedures. Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.

Prepared closing documents and delivered loan documents to title and escrow teams. Loan Processor Peoples Mortgage Company - Scottsdale, AZ 01/1997 - 07/1999 Analyzed loan applications and supporting documents to determine eligibility for approval. Reviewed credit reports and financial information to evaluate creditworthiness of applicants. Communicated with customers via telephone or email to obtain additional documentation required for loan processing.

Explained the various types of loans available and advised on the best product suited for customer's needs. Summary

Skills

Experience

Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants. Submitted loan applications to underwriting department for review and approval process. Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.

Reviewed appraisals to ensure accuracy of value estimates. Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.

Calculated income, assets and liabilities to meet lender requirements. Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing. Loan Processor Waterfield Mortgage - Phoenix, AZ 01/1993 - 07/1999 Managed a processing and closing team.

Reviewed credit reports and financial information to evaluate creditworthiness of applicants. Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants. Communicated with customers via telephone or email to obtain additional documentation required for loan processing.

Explained the various types of loans available and advised on the best product suited for customer's needs. Submitted loan applications to underwriting department for review and approval process. Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.

Reviewed appraisals to ensure accuracy of value estimates. Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.

Shadow Mountain High School Phoenix, AZ 06/1987 High School Diploma

Arizona State University Tempe, AZ

Education

References available upon request.

Education and Training

References



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