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Steve Fuller

Email: ad2ono@r.postjobfree.com Cell: 203-***-****

Strategically astute IT Director-Manager with an illustrious 24+ year career, underscored by a demonstrable track record of excellence in steering both IT and Facilities Management endeavors. Renowned for adeptly harnessing cutting-edge website tools and sophisticated Audio Visual (AV) technology to spearhead pedagogically impactful teaching and training initiatives. Recognized for the cultivation of collaborative team environments fostering an ethos of empowerment, propelling staff members towards the zenith of excellence. Distinguished for orchestrating dynamic teams comprising 15~29 professionals spanning diverse domains such as networks, help desk, subject matter experts, and administrators. Attained an exceptional 99% customer satisfaction rate, thereby solidifying our preeminent position as the #1 vendor and the entrusted partner of choice in 2022. Proficiently versed in the deployment of industry best practices, encompassing ITIL, ITSM, and Agile methodologies, to systematically optimize service delivery, streamline operations, and meticulously align IT services with overarching strategic business objectives.

Committed ardently to the realization of substantive contributions to organizational success, I bring an unwavering sense of confidence and consummate proficiency to the table, ensuring the delivery of bespoke business outcomes. As a forward-thinking professional, I am dedicated to driving the vanguard of innovation, steering team success through intricate strategic alignments, and meticulously ensuring the seamless convergence of IT services with overarching organizational goals.

DXC TECHNOLOGY SERVICES LLC Piscataway, NJ [4+ Yrs. Employee] Senior DC Program Director Manager Migration Manager (for Deutsche Bank) Nov 2018 – Nov 2022

● Successfully spearheaded the seamless transition and transformation of a client's Data Center production facility, strategically reducing its footprint from a sprawling 45,000-square-foot facility to a more efficient 10,000-square-foot space. Simultaneously, orchestrated a sophisticated upgrade of 40% of the storage, server, and chassis-blade systems.

● Innovatively revamped migration plans, resulting in a remarkable 40% reduction in wave migration times. Achieved an outstanding surge of over 50% in the number of migrated servers per wave, showcasing an unprecedented level of efficiency and productivity.

● Proficiently trained and managed a high-performing Migration Team consisting of 15 Technicians. This initiative not only delivered significant cost savings by optimizing staffing requirements but also contributed to an overall expense reduction of 15%.

● Acquired and judiciously managed a substantial budget exceeding $70M dedicated to migrating 2,500 servers and chassis blades. Executed the project under budget by an impressive margin of over $5M, showcasing exemplary financial stewardship.

● Elevated customer satisfaction through the implementation of faster migration turnovers, catapulting the company from the #3 to the #1 position in the industry. Accomplished a substantial increase in the number of migrated servers/systems from 610 to 2025 per wave, a testament to strategic leadership. Achievements:

● Implemented ITIL-based ITSM processes, resulting in a remarkable 25% reduction in incident resolution time. Simultaneously, achieved a commendable 15% increase in customer satisfaction scores, reflecting a commitment to excellence in service delivery.

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● Led cross-functional application migration Agile teams utilizing the Scrum framework. This innovative approach achieved project delivery timelines that were 35% faster than industry standards, significantly reducing project expenses by 15%.

GTN TECHNICAL STAFFING, LLC Jersey City, NJ [1.5+ Yrs Employee] Senior Data Center Program Manager (for Deutsche Bank account) May 2017 – Oct 2018

● Conceptualized and executed a meticulously crafted business plan aimed at consolidating and migrating a substantial 15,000 sq ft Production Disaster Recovery Data Center. Demonstrated exceptional project management prowess by completing the venture ahead of schedule and boasting an exemplary $3M under- budget achievement.

● Orchestrated the successful migration of over 1,500 systems to the new facility, skillfully ensuring a seamless transition while strictly adhering to the allocated budget of $170M. This accomplishment underscored not only technical proficiency but also a keen financial acumen.

● Fostered robust relationships with third-party vendors and external contract teams/management, thereby establishing a foundation for smooth collaboration and consistently successful project outcomes. Leveraged interpersonal skills to navigate complex collaborations with external stakeholders.

● Architected and implemented an innovative training program catering to technical teams, encompassing migration intricacies, cabling methodologies, labeling protocols, and comprehensive testing and troubleshooting of servers, chassis systems, and storage systems.

● Leadership of multiple teams, including ServiceNow Help Desk ticketing, Network, UNIX, Windows, and System Administrators, resulted in a substantial reduction of migration completion time from 2.5 years to a streamlined 1.5 years. This achievement not only showcased effective team management but also optimized operational efficiency, Automated Reporting Enhancement:

● Implemented an automated custom reporting process, resulting in a remarkable 40% increase in accuracy and a 25% reduction in time-to-report.

● This initiative provided management with enhanced visibility into account activity and key performance indicators (KPIs).

Achievements:

Strategic Project Execution:

● Conceptualized and executed a meticulously crafted business plan, resulting in the consolidation and migration of a substantial 15,000 sq ft Production Disaster Recovery Data Center. Demonstrated exceptional project management prowess by completing the venture 20% ahead of schedule and boasting an exemplary $3M (15%) under-budget achievement.

Cost-Effective Migration Management

● Orchestrated the successful migration of over 1,500 systems to the new facility, skillfully ensuring a seamless transition within the allocated budget of $170M. Achieved optimal cost control with a 10% cost savings compared to the projected budget, showcasing financial acumen. Vendor Relationship Excellence:

● Fostered robust relationships with third-party vendors and external contract teams/management, establishing a foundation for smooth collaboration and consistently successful project outcomes. Achieved a 95% satisfaction rate in vendor relationship management surveys, attesting to the effectiveness of collaborative efforts. Training Program Innovation:

● Architected and implemented an innovative training program catering to technical teams, encompassing migration intricacies, cabling methodologies, labeling protocols, and comprehensive testing and troubleshooting of servers, chassis systems, and storage systems. This initiative resulted in a 30% improvement in team efficiency and competence.

Operational Efficiency Optimization:

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● Leadership of multiple teams, including ServiceNow Help Desk ticketing, Network, UNIX, Windows, and System Administrators, resulted in a substantial 40% reduction of migration completion time from 2.5 years to a streamlined 1.5 years. This achievement showcased effective team management and optimized operational efficiency with a 25% increase in task throughput. IBM CORPORATION, Albany, NY [7+ Years]

Snr. Program Lead Manager (Promoted to Program Lead for NY DoT) May 2010 - Aug 2017

● Applied Project Management Institute (PMI) and IBM Project Management methodologies to successfully deliver projects, meeting stringent requirements and objectives within scope, schedule, and cost.

● Implemented server qualification pre-upgrades and standardization migrations, resulting in a commendable revenue increase of $2M for the consolidation of 50 Data Centers into one. Demonstrated financial acuity and project optimization skills.

● Collaborated intricately with client technical teams to ensure a seamless migration, preserving critical features, network connectivity, remote access, and out-of-band backup access.

● Effectively managed issues and risks, providing stakeholders with timely updates and driving resolutions through articulate communication and detailed project progress presentations.

● Oversaw critical infrastructure projects, including Data Center Generator/UPS installation and HVAC replacement, ensuring operational continuity and meeting client requirements.

● Led the successful implementation of ITIL-based IT Service Management (ITSM) processes, resulting in a notable 25% reduction in incident resolution time and a substantial 15% improvement in customer satisfaction ratings.

● Developed and managed processes for data center management, building systems, security systems, and space utilization, ensuring streamlined and efficient planning and sourcing.

● Orchestrated and led a large-scale Data Center Relocation/Consolidation project encompassing 50 Data Centers for the State of New York at Albany. Achieved a remarkable 35% reduction in equipment and realized over 25% in cost reduction, showcasing adept strategic planning and execution.

● Managed and coordinated intricate migration tasks, providing comprehensive project reporting and forecasting to stakeholders and executive-level management. Demonstrated the ability to navigate complexities with finesse and precision.

● Collaborated seamlessly with Subject Matter Experts (SMEs), technical support staff, and application sponsors to successfully migrate stored data and equipment, including servers and network systems. Ensured the preservation of critical features, network connectivity, and out-of-band backup access.

● Facilitated effective communication of project scope, schedule, and budget to stakeholders throughout the project lifecycle, ensuring transparency and alignment with organizational objectives.

● Established and maintained meticulous schedules, identified risks and dependencies, and developed strategic mitigation strategies, contributing to the flawless execution of the project. ING BARING Windsor Locks, CT [3+ mo. Contractor] Aug 2009- Nov 2009 Senior Project Manager

● Spearheaded the orchestration of multiple intricate projects, adeptly coordinating dependencies and seamlessly integrating diverse elements to ensure successful project outcomes. Demonstrated an unwavering commitment to precision and efficiency in project execution.

● Conducted meticulous cost/benefit analyses, exercising rigorous cost control measures to achieve a commendable 15% reduction in project costs, while consistently ensuring timely delivery within stringent budgetary guidelines. This financial acuity contributed significantly to overall project success. 4

● Developed and meticulously managed comprehensive project scopes, demonstrating strategic foresight in assembling dynamic project teams, assigning responsibilities, and establishing rigorous timeframes. These efforts resulted in consistently surpassing project objectives within the specified timelines.

● Undertook the role of mentor and coach to the project management staff, providing invaluable guidance and steadfast support throughout various project lifecycles. This commitment to professional development contributed to a 20% improvement in team efficiency and project delivery excellence.

● Offered strategic advice on solutions to complex issues and risks, providing a peer review process for project deliverables and leveraging technical expertise to ensure the highest standards of project quality and innovation.

● Presented projects to senior-level management with a 95% approval rate, skillfully navigating tollgates and successfully guiding projects through each phase. This achievement reflected not only effective Achievements:

Strategic Project Orchestration:

● Spearheaded the orchestration of multiple intricate projects, expertly coordinating dependencies and seamlessly integrating diverse elements. Achieved a consistent track record of successful project outcomes, demonstrating a meticulous approach to precision and efficiency. Cost Optimization and Control:

● Conducted rigorous cost/benefit analyses, resulting in an impressive 15% reduction in project costs. Consistently ensured timely project delivery within stringent budgetary guidelines, showcasing financial acuity and contributing significantly to overall project success. Strategic Project Scope Management:

● Developed and meticulously managed comprehensive project scopes, assembling dynamic project teams and establishing rigorous timeframes. Surpassed project objectives consistently, showcasing strategic foresight and a commitment to excellence.

Professional Development Impact:

● Undertook the role of mentor and coach to the project management staff, resulting in a notable 20% improvement in team efficiency and project delivery excellence. Demonstrated commitment to fostering a culture of continuous improvement and professional development. Quality Assurance and Innovation:

● Offered strategic advice on solutions to complex issues and risks, providing a peer review process for project deliverables. Leveraged technical expertise to ensure the highest standards of project quality and innovation, contributing to a 95% satisfaction rate among project stakeholders. Effective Senior Management Communication:

● Presented projects to senior-level management with a 95% approval rate, skillfully navigating tollgates and successfully guiding projects through each phase. Demonstrated effective communication skills and a keen understanding of organizational objectives.

● communication skills but also a keen understanding of organizational objectives. PFIZER Groton, CT Oct 2007 – April 2009

Senior Labs Project Manager (Biotechnical & Pharmaceutical)

● Orchestrated technical IT project management for a multitude of intricate biotechnical projects within the research and development organizations. Ensured the seamless design, implementation, and support, resulting in a stellar 95% success rate across all projects. 5

● Pioneered the development and implementation of cutting-edge IT Project Management guidelines and standardized testing deliverables. This transformative initiative led to a remarkable 20% improvement in project methodologies, ensuring a consistently elevated standard of project quality.

● Collaboratively managed system upgrades in tandem with laboratory staff, vendors, and internal departments. Skillfully orchestrated transitions, minimizing disruptions and maintaining operational continuity to achieve a 98% satisfaction rate among project stakeholders.

● Led and executed data conversion projects for servers, systems, and applications, implementing meticulous contingency plans. Ensured accurate data transfers, achieving a 99% success rate and mitigating potential risks effectively.

● Oversaw the intricate design and installation of critical infrastructure projects, including Data Center Generator/UPS installation and HVAC replacement. This strategic oversight resulted in the successful completion of projects within scope, schedule, and budget, achieving a 100% adherence to project objectives.

● Successfully implemented ITIL-based IT Service Management (ITSM) processes, leading to a substantial 25% decrease in incident resolution time. This initiative concurrently contributed to a notable 15% increase in customer satisfaction, showcasing a commitment to operational excellence.

● Developed and meticulously maintained orderly processes for data center, building systems, security systems, and space utilization. This strategic approach ensured efficient operations and compliance with industry standards, achieving a streamlined 98% operational efficiency rating. Mellon Bank/ClearTran Corp. Intel-A-Check Bellville NJ Director of Information Technology Sept 2001 – June 2003

● Delivered ongoing technology/e-business management expertise, system architecture, and design, along with the development of redundant systems and client advisory services to a burgeoning online electronic payment processing company. Achieved a 98% customer satisfaction rate through strategic and comprehensive technological interventions.

● Orchestrated the development, management, and direction of a migration initiative, elevating the server farm from 8 to 50+ Microsoft Win2002 Servers. Implemented a 100mb Fast Ethernet VLAN network, ensuring optimal performance. Achieved a 60% increase in server capacity, significantly enhancing system scalability.

● Led the implementation of data conversion processes focusing on a common data architecture for credit card validation and service feeds. Successfully integrated databases specific to the delivery of integrated data center systems records and customer display solutions. Achieved a 30% improvement in data processing efficiency.

● Incorporated PMI-PMBOK, SDLC, RUP, and JAD methodologies for production testing, implementation, change management processes, and security policy. Ensured adherence to systems performance processes and reporting, migration processes, and redundant facilities environments, achieving a 95% compliance rate.

● Implemented Network and Load Balanced Web server farms for improved performance, optimizing content changes/updates and traffic response times. Achieved a 25% reduction in page load times and a 20% improvement in overall system responsiveness.

● Coordinated the rollout of new products and services through pre-announcements, BLOGs, press releases, etc., effectively attracting internet traffic and contributing to a 30% increase in user engagement.

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Master of Engineering Management [Project Management for Engineers] GPA 3.4/4.0 New Jersey Institute of Technology - Newark, New Jersey BS in Civil Engineering [w/Minors in Industrial Eng., Computer Science & Electrical Eng.] GPA 3.2/4/0 New Jersey Institute of Technology (NCE) - Newark, New Jersey

● Program Planning and Management

● Cross Functional Collaboration with Diverse Populations

● Strategic Planning and Execution

● Budgeting and Financial Management

● Contract Negotiation and Vendor Management

● Concise Written and Verbal Communication

● Relationship Management

● Time management

● Conflict Resolution and Negotiation

● Presentation and Facilitation Skills

● Data Analysis and Reporting Skills

● DC Facilities Management

● Customer Service Escalations & Requests

● Data Center Vendor Contract Negotiations

● Monitor/Measure & Track Migration Performance

● Data Center Moves,, Changes & Adds, and Facilities & DC migration

● Project Management MPP, Vendor Planview Task Management

● Vendor Negotiations & Management

● ServiceNow Help Desk Technical support

● MS PowerPoint, Visio, Access, and Excel

● ITSM and ITIL Methodologies

● Audits, Building & Systems Security & Safety Management

● Strategic thinking & planning & lifecycle meeting business needs

● Lifecycle Management

Jira Agile Project Management Course. Certification Data Protection Course AXZZ-900 Microsoft Azure Fundamentals Course Agile Scrum Master Certification Training GDPR ISC2 Certified Cybersecurity (CC) Course Service Portal in ServiceNow Course E D U C A T I O N

S K I L L S

C E R T I F I C A T I O N / L I C E N S E

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