Customer Service Representative
Resume:
A
Sheketa
Alexander
sheketaalexander@iclo
ud.com
Orange Park, FL 32065
SUMMARY
Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS
Technologically Savvy
Quality Assurance Controls
POS Systems and Ordering Platforms
Upselling Products and Services
Credit Card Payment Processing
Issue and Complaint Resolution
Adaptive Team Player
Verbal and Written Communication
Inbound and Outbound Calling
Call Documentation
Efficient and Detail-Oriented
Microsoft Office Expertise
Call Center Operations
EXPERIENCE
Customer Service Representative
Jacksonville, FL
OptumRx Pharmacy Svcs/ Jul 2018 to Current
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Processed documentation and troubleshot discrepancies to build client rapport. Exceeded company productivity standards on consistent basis. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Explained benefits, features and recommendations to maximize client retention. Retail Sales Associate
Jacksonville, FL
Sam's Club / Oct 2013 to Dec 2016
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Answered questions about current promotions and resolved issues according to store policies
Used [POS] register system to ring up customer purchases, process payments and issue receipts.
Answered up to 70 calls per day in fast-paced environment, transferring callers to appropriate personnel.
EDUCATION AND TRAINING
High School Diploma
Smart Horizons Career Online High School Feb 2015
Ft Lauderdale, FLORIDA
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