Fayetteville, Georgia ***** ad2on4@r.postjobfree.com Mobile: 770-***-****

QUALIFICATIONS:

An Achievement oriented customer service professional with an accomplished background, interacting with customers in various sectors. I have a passionate interest in improving work processes, building relationships and problem resolution. My dedication of over 20 years of experience offers consistent, strong and exceptional customer service, organizational, interpersonal, verbal and written communication skills, with an impeccable reputation in professionalism and dependability with all levels of management.

PROFESSIONAL EXPERIENCE:

Lead Warehouse Associate

Amazon – Newnan, GA February 2019 - March 2021

Assisted warehouse Management and Teams with different task.

Trained new hires on all aspects if their warehouse responsibilities including computer usage, sorting,packing, labeling and shipping

Managed product staging, allowing efficiency in transferring items between receiving, storage and shipping locations

Prepared orders for shipments by systematically picking, packing and labeling merchandise

Billing Analyst

Griffin Power July 2016 - December 2018

Co-ordinated with Billing Department; analyzed accounts for new or transferring customers.

Followed up on billing adjustments, service orders and other cases.

Reviewed and processed request for refunds and or credit of commercial accounts

Updated seasonal billing rates and rate increases to ensure billing accuracy

Located, flagged and corrected problems with commercial accounts.

Co-ordinated in the development, implementation and follow-up procedures to review accounts

Researched and corrected billing discrepancies, increased revenue collections

Processed and analyzed monthly reports for various city departments, identifying problem accounts or corrupt data.

Managed Utility Incentive Program for new and existing commercial accounts.

Drafted payment reminder letters for distribution.

Customer Service Representative 2

Griffin Power August 2015 - June 2016

Answered inbound calls from utility customers, providing individual attention to each customer based on their needs.

Processed and resolves customer inquiries and complaints; carefully notating customers records

Met with customers one on one to answer any questions or concerns regarding their billing statement.

Advised customers of balance on accounts and the last day to pay before possible interruption of service.

Processed credit card payments.

Calculated and applied credits and adjustments to accounts.

Assisted customers in establishing online account set up.

Followed up on documented problems and kept customer informed of progress and or solution.

Crew Resource Coordinator

Air Tran Airways October 2007 - September 2014

Worked face to face with crew members in a fast-paced environment, provided a high level of customer service to all crew members.

Provided administrative support to 1500 Flight crew members, In-flight Staff and Flight Operation Staff.

Built and maintained an excellent professional working relationship with Inflight staff, Pilots, Flight Attendants and administrative personnel.

Monitored flight staffing to ensure the utilization of flight attendant resources.

Maintained a working knowledge of applicable FAA regulations and flight attendant work rules.

Coordinated with crew scheduling and assigned ground assignments to 20 or more ready reserve Flight Attendants

Monitored crew movements advising Flight Operations of any crew changes in an effort to keep the operation running smoothly

Served as a Liaison between Crew Scheduling, Flight Attendant and Pilots for last minute changes, meeting the crew with any schedule changes

Conducted training for new Crew Trackers, ensuring effectiveness in a timely manner

ADDITIONAL PROFESSIONAL EXPERIENCE:

Customer Service Supervisor Air Tran Airways, Florida March 2006 - September 2007 Customer Service Representative Air Tran Airways, Atlanta August 2002 - February 2006

Health Insurance Advisor 1199 National Benefit Fund August 2000 - May 2002

AWARDS:

Rising Star Griffin Power - December 2015

Strongest Link Griffin Power - March 2016

TECHNICAL SKILLS:

Systems: Certification- Office Word 2010, Proficient in Microsoft Office

Software/Tools: MS Office 2010 PowerPoint and Word Certification

EDUCATION:

Certificate: Leadership and Development City of Griffin

Interactive College of Technology Business Information Management April 2015 - April 2016

Herzing University Business / HR Management February 2009 - April 2011

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