Linda Carranza

Corpus Christi, TX *****

ad2on1@r.postjobfree.com

+1-361-***-****

Work Experience:

Loan Representative

Community Choice Financial –

Corpus Christi, TX

March 2023 to Present

Dedicated Loan Representative with a proven track record in processing loans, assisting clients in setting up payment plans, and providing expert guidance on the best loan options for their financial situations. Adept at working remotely, leveraging technology to facilitate online account access and providing personalized assistance. Seeking a challenging role to contribute my expertise and exceptional customer service skills to a dynamic financial institution. Processed loan applications, ensuring accuracy and compliance with regulatory requirements. Assisted clients in setting up personalized payment plans, taking into account their financial circumstances. Worked remotely to provide customer support, addressing inquiries, and troubleshooting issues related to online account access. Removed blocks or holds from client accounts promptly and efficiently to ensure a seamless experience. Conducted Zoom calls and meetings when necessary to provide personalized assistance and address complex inquiries. Provided exemplary customer service by addressing client inquiries, resolving issues, and offering guidance on financial products. Assisted clients in navigating online banking platforms, ensuring they could access their accounts seamlessly. Collaborated with the loan processing team to streamline communication and enhance overall customer experience. Conducted virtual meetings to discuss loan options, address concerns, and provide financial advice.

Loan processing

Payment plan setup

Online account access support

Issue resolution

Customer service

Zoom calls and virtual meetings

Proficient in using loan processing software

Familiarity with online banking platforms

Skilled in conducting Zoom calls and virtual meetings

Assistant Manager

Speedy Cash

Corpus Christi, TX

November 2020 to Present

Motivated and experienced Assistant Manager with a proven track record in retail operations, customer service, and team management. Seeking a challenging role to contribute leadership and organizational skills in a dynamic store environment. Answered phones and assisted customers with inquiries, providing prompt and efficient service. Addressed and resolved customer issues related to payday loans, title loans, money orders, and money transfers. Managed store inventory, ensuring products were well-stocked and organized. Conducted cash checks and assisted with loading and retrieving funds from Opt Plus cards. Oversaw the replacement of lost or stolen Opt Plus cards and maintained a balanced drawer and safe. Opened and closed the store, performing official money counts at the beginning and end of shifts. Filed title loan documents and shredded sensitive documents to ensure data security. Led a team of customer advocates, providing guidance, mentoring, and disciplinary action as needed. Maintained a high standard of customer service, fostering a positive shopping experience for patrons. Pursued sales leads to advance store growth and meet performance targets. Managed daily reports of transactions and ensured accuracy in financial records. Ordered and stocked store merchandise, optimizing product availability for customers. Conducted team member scheduling, ensuring adequate staffing levels for operational efficiency.

Customer service

Retail operations

Team management

Financial transactions

Inventory management

Leadership and mentoring

Problem resolution

Sales and promotion

Scheduling and organization

Customer Advocate

Speedy Cash

Corpus Christi, TX

July 2019 to Present

Dedicated Customer Advocate with extensive experience in financial services, offering proficiency in cash handling, payday loans, title loans, money orders, money transfers, and Opt Plus card management. Seeking a challenging role to leverage strong customer service skills and contribute to a dynamic team environment. Provided exceptional customer service by efficiently handling financial transactions, including cashing checks and processing money orders. Specialized in offering payday loans and title loans, guiding customers through the application and approval process. Conducted money transfers through MoneyGram, ensuring accuracy and compliance with regulatory requirements. Loaded and retrieved funds from Opt Plus cards, addressing customer needs and replacing cards when lost or stolen. Managed the ordering of money to ensure adequate cash availability and balanced drawers at the beginning and end of each shift. Assisted customers with inquiries related to financial services, explaining terms and providing necessary information. Maintained a high level of accuracy and attention to detail in all financial transactions.

Cash handling

Payday loans and title loans

Money orders

Money transfers (MoneyGram)

Opt Plus card management

Order management

Customer service

Financial transactions

Regulatory compliance

Professional Achievements:

Recognized for consistently providing excellent customer service and achieving high accuracy in financial transactions.

Cashier

Feliz amanecer

Corpus Christi, TX

February 2015 to June 2019

Detail-oriented and customer-focused Cashier with a proven track record in handling transactions, taking orders, and managing operational tasks. Seeking a position that leverages strong organizational and customer service skills to contribute to the efficient operation of a retail or service establishment. Charged customers for purchases, ensuring accuracy in transactions and providing friendly and efficient service. Took customer orders, processed payments, and maintained a positive and welcoming atmosphere. Balanced drawers at the end of each shift, reconciling cash and ensuring accurate accounting. Ordered supplies to maintain inventory levels and support smooth store operations. Created and managed employee schedules, optimizing staffing for operational efficiency. Conducted store closing procedures, ensuring the premises were secure and setting the alarm.

Cash handling

Transaction processing

Customer service

Order management

Drawer balancing

Supply ordering

Schedule creation

Closing procedures

Alarm setting

Professional Achievements:

Recognized for accuracy in cash handling and exceptional customer service.

Customer Service Representative

First Data Call Center

Corpus Christi, TX

September 2012 to November 2014

Customer-focused and experienced Customer Service Representative with a proven track record in answering phones and assisting clients with banking issues, speed pass, and credit card activations. Seeking a dynamic role to leverage strong communication and problem-solving skills to enhance the customer experience. Answered phones promptly, providing courteous and efficient service to customers. Assisted clients with various banking issues, including account inquiries, transactions, and problem resolution. Specialized in handling speed pass inquiries, ensuring a smooth and streamlined process for customers. Activated credit cards, providing step-by-step guidance and addressing customer concerns. Demonstrated proficiency in navigating banking systems to provide accurate and timely information. Maintained a high level of professionalism and empathy while addressing customer needs.

Customer service

Phone etiquette

Banking issue resolution

Speed pass assistance

Credit card activation

Problem-solving

Communication

Time management

Professional Achievements:

Consistently received positive feedback from customers for excellent service and problem resolution.

Cashier

Taco Cabana –

Corpus Christi, TX

March 2010 to July 2011

Dedicated and detail-oriented Cashier with experience in food preparation, transaction processing, order taking, and closing duties. Seeking a cashier position where exceptional customer service skills and multitasking abilities can contribute to the efficient operation of a food establishment. Efficiently handled cash transactions, ensuring accuracy and providing excellent customer service. Took customer orders, providing detailed information about menu items and accommodating special requests. Participated in food preparation activities, ensuring that items were prepared according to established standards. Conducted closing duties, including reconciling cash registers, cleaning, and securing the premises. Maintained a clean and organized work area, contributing to a positive customer experience. Demonstrated multitasking abilities by efficiently handling cash transactions while managing order queues.

Cash handling

Customer service

Order taking

Food preparation

Transaction processing

Closing duties

Attention to detail

Multitasking

Professional Achievements:

Recognized for providing speedy and accurate service during peak hours.

Cashier/Cook/Prep

B&J's Pizza

Corpus Christi, TX

September 2007 to June 2009

Detail-oriented and customer-focused Cashier with a background in food preparation, order taking, and cashiering. Seeking a position where excellent organizational skills and multitasking abilities can contribute to the efficient operation of a food service establishment. Prepared cold cuts and veggies according to established standards, ensuring quality and freshness. Took customer orders, provided menu information, and accommodated special requests. Stocked the fridge with freshly prepared ingredients to maintain optimal inventory levels. Operated the cash register, handled cash transactions, and provided friendly and efficient service. Closed out cash drawers at the end of each shift, ensuring accuracy in financial transactions. Conducted closing duties, including sweeping, mopping, and securing the premises. Maintained a clean and organized work area, contributing to a positive customer experience.

Food preparation (cold cuts and veggies)

Order taking

Cash handling

Stocking and inventory management

Closing duties (sweeping, mopping)

Customer service

Attention to detail

Multitasking

Professional Achievements:

Recognized for maintaining a clean and organized workspace, contributing to a positive customer experience.

Education

High school or equivalent

Tuloso-Midway High School - Corpus Christi, TX

Skills •

Bilingual (10+ years)

Spanish (10+ years)

English (10+ years)

CSR (10+ years)

Customer Service (10+ years)

Call Center (2 years)

Guest Service (10+ years)

Food Safety (10+ years)

Cash Handling (10+ years)

Computer Operation (10+ years)

Computer Skills (10+ years)

Assistant Manager Experience (1 year)

Certifications and Licenses

Food Handler

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