Rachel Gifford

Minneapolis, MN *****

ad2om8@r.postjobfree.com

Phone: 651-***-****

Objective: I am an energetic, dependable customer service representative. I have worked in medicine most of my life, in various administrative roles. I am seeking a full-time REMOTE position. My passions include excellent customer service experience with multi-tasking while having multiple software pages open at the same time. I have excellent communication skills, while fostering an empathetic and professional experience for the customer/member. I have had the privilege of working remotely for nearly three years in a temporary position at a healthcare insurance company for Medicare members. I have extensive experience working in medical environments and know medical terminology.

Skills & Qualifications:

•Resident citizen of the US

•Extensive experience in the coordination, planning, and support of daily operational and administrative functions in medical, legal, and higher education environments

•Dedicated work space, flexible work hours including overtime, knowledge of HIPAA

•Proficient in Microsoft Office and Windows operating system and other software as needed

•Detail oriented

•Active listener to focus on resolution for client

•Maintain excellent verbal and written language and grammar

•Education: GED and some college

Aston Carter Temporary Agency

Customer Service Representative 6/20/2021 – 3/1/2023

UCare Minnesota

•Benefit assistance, as well answering calls and caller questions specific to the Medicare plan, MSHO, F North Memorial, Connect + Medicare, etc.

•Ability to quickly identify member’s plan, pull up account, review medical claims, research medical claims

•Many software changes and updates

•Locate in-network providers for doctors, clinics, hospitals, formulary issues

•Review benefits and summarize at end

State of Minnesota 2/2020 to 10/2020

Office and Administrative Assistant, Intermediate

•Provided administrative assistance for Department of Transportation.

•Ordered and reconciled all departmental purchases for staff

•Prepared organizational charts

•Set up meetings, including Skype, for staff

•Reviewed documents for accuracy with changes in staff

•Sent to telework from home in March (COVID)

•Laid off in October

Comcast Corporation 3/2016 to 7/2019

Senior Customer Care Specialist

•Promotion from Customer Care Agent

•Call center incoming calls

•Trained in billing, support, new sales, technical troubleshooting

•Customer support on all levels, specializing in new accounts within first 90 days of service

•Created tickets for follow-up and completion

•Attended training sessions as provided

St Catherine University 3/2012 to 8/2015

Master of Physician Assistants Program – Program Coordinator

•Assisted in every aspect of starting up the MPAS Program, and ongoing accreditation.

•Fundamental in creating and organizing program office, onboarding new faculty and staff, creation of spreadsheets for compliance and tracking, act as liaison between faculty and administration, as well as between faculty and students.

•Order all supplies (medical and office), maintain program space; organize all prospective student interviews, and coordination of admissions paperwork.

•Coordinate several ceremonies for each class each year

•Manage A/V system for guest lecturers (Panopto); ensure all lectures were received and uploaded (on D2L) for students.

•Manage calendars of faculty and classes.

•Work with IT to obtain necessary equipment.

•Create files and systems.

•Take minutes at departmental meetings, followed-through on tasks assigned.

•Reconcile purchasing cards for core faculty monthly; process mileage reimbursement for faculty; process all payments for guest lecturers and simulated patients; work with outside vendors.

•Directly support Program Director, as well as full-time and adjunct faculty.

Normandale Community College 5/2011 to 3/2012

Senior Personnel Aide (Temporary Position)

•Assisted in all functions of the Human Resources Office, including triaged front desk issues/calls, verifications of employment, salary and credentialing placement assistance, coordination of projects, orientation coordination and general duties as assigned.

•Maintained high level of customer satisfaction and confidentiality.

HealthPartners 3/2008 to 7/2010

Senior Administrative Assistant

•Provided high-level administrative support to five healthcare attorneys who support all HealthPartners entities.

•Performed a variety of key functions including red-lined legal documents, expense reimbursement, addressed inquiries of current and potential clients, prepared correspondence and presentations, met regularly with each attorney to assess and meet their needs.

•Collaborated with administrative team to proactively assess office projects and flow.

•Developed spreadsheets to improve outside legal invoices for benchmarking.

•Scheduled meetings and carefully monitored all action items.

•Enhanced VP’s ability to reduce outside legal expenses.

•Volunteered for fund-raising events.

HealthEast 6/2001 to 1/2006

Executive Assistant

•Supported group vice president of market development and associated staff.

•Participated in meetings and conferences, prepared agendas, took minutes, and prepared/composed documents for high-level organizational committees, communicated effectively with coworkers and customers.

•Assisted with special projects, served on various committees, screened all correspondence, submitted reimbursement and expense accounts, and acted as liaison between VP and staff.

•Developed presentations and scheduled all executive-level meetings and travel.

Regions Hospital 8/1997 to 6/2000

Executive Assistant to the Vice President of Medical Affairs (Promotion)

•Provided administrative support for VPMA in this successful healthcare organization.

•Oversaw a wide variety of administrative functions, supported all executive-level projects and information-management processes.

•Compiled and analyzed data from monthly reports to prepare VP’s presentations to executive management.

•Developed internal and external correspondence that facilitated effective communication and transfer of information between VPMA and medical staff.

•Played key role in communication with all medical staff. Managed elections for Chief of Staff.

•Oversaw $3 million office budget.

•Took minutes at the Medical Executive Committee and Patient Care Committee.

•Responsible for ordering and maintaining office supplies, brochures, etc.

•Created e-mail distribution list for over 800 doctors, including contracted physicians offsite.

Regions Hospital 6/1994 to 4/1997

Medical Secretary with Promotion to Senior Medical Secretary

•Provided support to five internal medicine physicians, including two department chiefs.

•Transcribed medical/business correspondence and composed letters, prepared technical medical abstracts, presentations, drafted insurance claim reviews.

•Coordinated schedules, interacted with patients. Made travel arrangements, processed reimbursements and check requests.

•Trained and assisted in hiring new medical secretaries.

St. Paul Clinic of Psychiatry & Psychology 1/1988 to 6/1994

Office Manager

•Provided front desk support, scheduled patients, ordered office supplies, supervised three employees.

•Maintained patient confidentiality.

•Other office duties included transcription, travel arrangements, med/legal reports, and medical records.

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