PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CATHY MATASEVICH

***- ***-**** ad2olz@r.postjobfree.com La Habra, Ca. 90631 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs

Scheduling Software Social Skills

Body Treatments Critical Thinking

Judgment and Decision-Making Customer Consultations Professional Relationships Appointment Booking

Body Mechanics Microsoft Word

Administrative Support Front Desk Management

Administrative Procedures Detailed Instruction

Creative Solutions Complex Problem-Solving

Update Records Dependable

Excellent work ethics Ability to adjust to any situation Able to get along with all people

Cathy

La Habra, CA July 2020 - August 2023

US

MASSAGE THERAPIST

Developed positive relationships with clients

through active listening and communication.

Demonstrated excellent customer service skills by

providing a comfortable, safe and relaxing

atmosphere for clients.

Performed deep tissue, Swedish, and sports

massage techniques to improve clients' physical

health and wellbeing.

Bob and Dave's Towing

Whittier, CA September 2017 - June 2020

OPERATIONS MANAGER

Created and finalized contracts with FSP (Freeway

Safety Patrol)

Provided employees with guidance in handling

difficult problems or in resolving escalated

complaints or disputes.

Established operational policies, procedures,

standards, and objectives in alignment with

organizational goals.

Resolved customer issues quickly and

professionally while maintaining high customer

satisfaction ratings.

EDUCATION

Maintained professional working relationships and

promoted open lines of communication with staff.

Developed and maintained relationships with

customers and vendors for successful project

completion.

Utilized problem solving skills to anticipate

potential risks or obstacles within the

organization.

Resolved conflicts between employees and

departments.

Created and enforced policies and procedures to

support compliance.

Conducted regular walkthroughs and inspections

of company facilities to verify adherence to safety standards.

Maintained accurate inventory records while

ensuring optimal stock levels at all times.

Worked with human resources regarding employee

recruiting, hiring and terminating.

Resolved work disputes pursuant to employer

policies.

Analyzed data from financial reports to identify

areas of improvement in business operations.

Designed innovative approaches to optimize

workflow, streamline procedures, and enhance

customer service satisfaction levels.

Set and implemented strategic goals and initiatives to align company with mission, values, and vision. Ensured compliance with all applicable laws,

regulations, and policies across the organization. Created an environment of open communication

between departments that improved collaboration

among teams.

Liaised between departments to facilitate smooth

workflow across the organization.

Ensured effective communication among staff

members by providing training when necessary.

Managed the daily operations of multiple

departments to maximize efficiency.

Singer and Coffin

Irvine, CA January 2014 - June 2017

US

OFFICE CLERK

Organized office operations and procedures,

including filing systems, data entry, and record

keeping.

Answered incoming calls; directed them to

appropriate personnel or took detailed messages

when necessary.

Greeted visitors at front desk; provided assistance as needed while maintaining a professional

atmosphere.

Scheduled appointments, maintaining calendars

for personnel.

Reconciled financial discrepancies by collecting

and analyzing account information.

Provided excellent customer service to clients by

responding promptly and accurately to inquiries.

Managed office supply orders and inventory to

support availability.

Drafted and sent out emails and memos for

seamless communication.

Sonora High School, La Habra, CA January 1985

HIGH SCHOOL DIPLOMA

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