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Simi Valley Quality Assurance

Location:
California
Posted:
January 11, 2024

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Resume:

Cassim Mohamed Jadwet

805-***-****

ad2okh@r.postjobfree.com

**** ******* ****** *** ***

Simi Valley, CA 93065 (U.S.A)

SUMMARY

Team player who puts tasks and objectives before personal accolades. Looking to secure a position that will allow me to successfully contribute to an employer in any type of settings.

OBJECTIVE

To be a part of an esteem organization and accept all challenges assignments and to utilize my skill and abilities in any Organization that offer professional growth while being resourceful, innovative, and flexible.

WORK EXPERIENCE

PCAM LLC (ADVENTIST HOSPITAL, SIMI VALLEY)

3165 Garfield Avenue, Los Angeles, CA 90040.

Manager – Ricardo L 562-***-****

Supervisor – Sophie O 805-***-****

Working as Concierge/Front End Receptionist from 7th July 2018 till present.

Roles and Responsibilities:

Handles variety of administrative duties, greets visitors and patients, and provide general assistance

Answer phone calls within three rings, relay messages and transfer calls to appropriate departments

Monitor all visitors and patients, requesting them to sign in and sign out. Also admit patients for surgeries, lab work and outpatient procedures

Order and replenish supplies for the department

Ensures that incident reports, concern reports have been competed

Receive and deliver packages to other departments and to patients

Completes all required daily tasks and duties as assigned

BASKIN ROBBINS

5697 Kannan Road, Agoura Hills, CA 91301

Manager – Asif Jadwet 805-***-****

Reason: Advancement Opportunities

Worked as Cashier and Customer Service (Part – time & on call Schedule) from November 2017 to June 2018

Roles and Responsibilities:

Process payment by cash, credit/debit cards, gift cards or vouchers

Addresses customers queries, provide information on upcoming promotions and resolve customer complaints

JOERNS HEALTH CARE

19748 Dearborn Street, Chatsworth, CA 91311

Manager – Karen Brown 818-***-****

Reason: Laid Off

Worked as Quality Assurance Processor from 11th November 2016 to 15th November 2017

Roles and Responsibilities:

Process all fields of Quality Assurance process checking and verifying the technical Assignments

Verify service documents after field work is completed

Process requests for service documents for the customers, copying, filing, data entry work

Input customer information on CMR system

Process incoming and outgoing mails using UPS, FedEx, and USPS systems

Provide help to management with office duties and processing customer and technician requests for documentation

COMPASS

Newbury Park, CA

Reason: Advancement Opportunities

Worked as Clerk (Part-time) from 12th July 2016 to 21st Oct 2016

Roles and Responsibilities:

Process payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, or change to customers

Assisted customers on information requested and resolved their complaints

Established and identified the prices of goods, services, or admission

Tabulate bills using calculators, cash registers or optical price scanners

COUNTRYWIDE/BANK OF AMERICA HOME LOANS

400 Countrywide way, Simi Valley, CA 93065

Reason: Laid Off

Worked as Senior Administrator from August 1999 to June 2016

Roles and Responsibilities:

Received and processed incoming courier shipments

Researched on escalated issues involving client inquires

Processed escrow payments

Ordered office supplies

Maintain the functionality of office equipment

Assisted Management with daily tasks

Processed and disseminated faxes, call, and correspondence to the proper personnel

COMPUTER SKILLS

Computer Skills - MS Office (MS Excel, Access, Word)

Internet Application - Internet Browsing

TECHNICAL SKILLS

Proficient in accessing MAC and PC

Proficient in Lotus 123

M.S. DOS

Proficient in JDE

STRENGTHS

Ability to Positively Interact with Clients and Team Members

Excellent Communication Skills

Ability to Multi-Task

Hard Working

Strong Learning & Grasping Ability

Target Oriented Work Schedule

Bilingual



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