David L. Thomas

**** ****** ****, **** *• Concord, CA 94520• 510-***-**** •ad2ojj@r.postjobfree.com

Objective: A motivated administrative professional seeking a position in a challenging work environment that will allow me to maximize my organizational and customer service skills that will contribute to the success of the company.

Qualifications

•20 years of customer service and analytic experience

•Reliable research and problem-solving skills

•Efficient, organized, detail oriented, and ability to take on several tasks and projects simultaneously

•Excellent communication and problem solving skills

•Working knowledge of MS Office Professional, including Excel and Word

Work History

UCSF Medical Center, San Francisco, CA

Research Coordinator, 2009 – 2023 (Retired)

•Conducts several research studies for prolonged periods and keeps track of progress while meeting deadlines

•Tactfully handles questions and complaints from customers and refers them to the correct departments

•Organizes focus groups with nonprofit organizations and committees for future studies

•Performs a variety of general clerical works such as data entry, filing, transcribing, typing, faxing and reprographics

•Works independently as the subject matter expert of the position

•Answers and dispatches telephone calls to proper personnel and departments

Manpower, San Francisco, CA

Customer Service/Courier, 2005 - 2009

•Provide customer service in a professional and timely manner.

•Plan and schedule work for couriers, ensuring proper distribution of work assignments and adequate coverage of vehicles and work locations.

•Decreased turn-around times, streamline work processes and work cooperatively and jointly to provide seamless customer service.

•Transport mail to hospitals, Physician practices, business offices, according to established schedules, using company van.

•Collecting, sorting and distributing mail and packages, lifting up to 75lb.

•Maintain operational dispatch locations, assisting catering customers.

DFS Group L.P. San Francisco, CA

Mail Clerk/Courier, 2000- 2005

•Servicing internal customers with courier needs.

•Pick up items from designated facilities for immediate, next day, or future deliveries.

•Utilize DHL, FedEx and UPS shipping processing systems, inventory control, monitoring and maintain equipment.

•General clerical duties; sorting and delivering of mail daily.

•Schedule operations and overseeing maintenance of delivery vehicles.

Education

•San Francisco Community College, 1993

•Heald College, San Francisco, Business and Administration, 1985

•Balboa High School, San Francisco, Diploma, 1983

References available upon request

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