MAHOGNY

LOVE

ad2oiy@r.postjobfree.com

317-***-****

Working in the customer service field that you must not only have good oral communication abilities but must be an attentive listener to fully understand a caller's query and provide a solution that meets their needs. I can contribute by Providing outstanding customer service. One of my greatest strengths is my ability to learn fast on the job and teach myself different skillsets. And while i don't have much experience in customer service, i think my ability to learn will help me overcome that obstacle quickly.

PROFESSIONAL SUMMARY

Health Connections Team (HHC) - Inbound Call Center Representative 720 Eskenazi Ave • 09/2022 - 04/2023

Dial America - Customer Service Representative

4030 Vincennes Rd #230, Indianapolis, IN 46268 • 03/2022 - 09/2022 Geodis - Material Handler Team Lead

281 Airtech Pkwy STE 191 • 10/2021 - 02/2022

WORK HISTORY

Receives inbound and places outbound telephone triage unit patient and scheduling calls, handling a variety of calls, (establishing a new patient/client well or healthcare appointments, scheduling return care appointments, and other patient/client related request)

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• Identifies the patient within the Eskenazi health network.

• schedules appointments; enter appointment date and times. Responds and acts quickly, giving attention detail; escalates delays in resolving patient concerns.

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Answers patient telephone inquiries regarding Eskenazi Health, specialty Clinics and Ambulatory Care.

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Obtains and verifies medical record number for existing callers; obtains and provides numbers for the new callers; refers all inquiries to the appropriate areas of services.

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• Document all inquiries for medical, legal, and statistical purposes. Informs patient and/or family of the patient obligation policy, directing patient to financial counselors when patient has no coverage for ordered procedure or visits.

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Answering customer requests or inquiries concerning services, products, billing, etc.

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Delivering superior service identifying and resolving customers' issues using problem solving skills.

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Continually maintaining a working knowledge of our clients' products, services and promotions.

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Putting the customer first and remaining polite and professional at all times.

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Documenting all customer information, communications and sales in CRM system.

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Direct team of employees for one production, pack, and/ or pick line in the warehouse

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• conducting morning briefings with team members.

SKILLS

• Understanding Customer Needs

• Appointment Scheduling

• Documentation

• Performance Feedback

• Knowledge Base Software

• Website Navigation

demonstrates a positive

demeanor

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• exemplary customer service skills

excellent oral and written

communication skills

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• analysis skills

• Customer Consulting

• Call Center Operations

• Stress Management

• Document Uploading

• lead groups

• writes clearly and concisely

• speaks effectively

• persuade others

• confidently speaks in public

• work well with others

• supportive

• cooperates

• handles details

• set goals

• multi-task

Pike High School

Indianapolis, IN • 06/2019

High School Diploma

Career Step Program

Expected in 02/2024

No Degree: Dental Assisting

EDUCATION

provide team support and functioned as liaison between team members and supervisor.

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monitored team activities using an employee production tracking system called red prairie.

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• Enforced team adherence to safety regulations and protocols. Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

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Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

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