Program Management Manager
Resume:
Martin R. Koenig, PMP
Rembert, SC ad2oiw@r.postjobfree.com https://linkedin.com/in/martykoenig 303-***-****
WHY I’M A GOOD FIT
Proven, curious, self-starter business and technology leader with 25+ years in project & program management and outsourcing initiatives
Delivered services and project excellence to external and internal clients including Federal Reserve Bank, First Data, Fiserv, JC Penney, Dish Network, Kaiser Permanente, Oracle, AT&T, Spectrum K12, Cisco, Ball Corporation
Built and managed program managing P&Ls from $1M to $200M and 1,000 resources
Led high risk, high visibility, cross-organization projects and programs
Executive presence and polished communication style, able to manage a diverse set of stakeholders, C-Level, CXO’s, SVPs and others
Significant RFP work and vendor selection
Visionary and entrepreneurial thought leader
A true management advisor and voted “Best Coach” by my teams, as a mentor and counselor
Both strategic big picture and tactical “get it done” attitude, detail oriented, and very technical
Strong financial operations experience including planning, budgeting, forecasting, CAPEX and OPEX
Strong leader of development and usage of metrics, dashboards, analysis and reporting
TECHNOLOGY
Experienced in all aspects of: ITIL, ITSM, Service Desk outsourcing and insourcing, NOC and SOC migration to MSPs, consulting, trusted advisor, InfoSec, Identify Access Management including PAM Privileged Access Management (Okta, Azure AD, Centrify, RSA & TACACS), Network and server infrastructure, applications and software enhancements, strategic tool upgrades (ITSM, APM, BPM, ERP), portfolio and program management, cloud technologies and cloud migrations public and private, Azure, AWS, EMC, IBM, VMWare, OpenShift/Kubernetes, microservices development, Jenkins, CI/CD, DevOps, SecOps, Sumo Logic, AppDynamics, Couchbase, mobile application development and deployment, product management, product marketing programs, network architecture, storage, data strategy, data integration, analytics tools, Google Suite/G-Suite, MS Visio, LucidChart business process management, PowerPoint expert, server virtualization, cyber security, fiber, telecom hardware & deployments, cable video and satellite, enterprise architecture, systems monitoring & reporting, wireless, metropolitan area networks, global telecommunications. PPM tools expertise include Planview, MS Project, Smartsheet, CA Clarity PPM, ServiceNow Agile, Jira, Agile Coaching, Scrum, waterfall and hybrid methodologies working with software development teams and vendors.
EDUCATION
Master of Arts Degree in Management, Antioch University Midwest, Yellow Springs, OH
Bachelor of Arts Degree in Management, Antioch University Midwest, Yellow Springs, OH
Associate of Science Degree in Electronic Engineering Technology, Bryant & Stratton College, Cleveland, OH
CERTIFICATIONS & CREDENTIALS
PMP - Project Management Professional Certified with PMBOK experience
PMAC - Program Manager Accredited Certification
APRA – Accredited Project Requirements Analyst & Business Analyst Certification
SPOAC - Scrum Product Owner Accredited Certification
SMAC - Scrum Master Accredited Certification
CSSC - Certified Six Sigma Champion
PROFESSIONAL EXPERIENCE
Federal Reserve System, National IT (via Apex Systems, LLC)
Apex Systems
4400 Cox Road
Suite 200
Glen Allen, VA 23060
Senior Program Manager (Remote) Jun 2022 – Present
Successfully deployed ServiceNow for Federal Reserve Bank’s Enterprise Service Management Transformation.
Implemented ITSM (Change, Problem, Incident), 42 integrations, ITOM, CMDB and Data/reporting.
Most recent project: Plan, design and implement an integrated too system for Application Portfolio Management, Business Process management, and Enterprise Architecture using the MEGA Hopex platform.
Assisted in the migration of Jira from a local version to Enterprise version. Setup dashboards, advanced roadmaps, performed resource management reporting and forecasting.
Deployed major improvements and 75 additional services in Service Catalog, added configuration capabilities, Live Agent/Virtual Agent, and Discovery.
By the numbers: 143K hardware assets migrated, 3K software purchases documented, 9.8M software installation records, 7.1M CIs created, 250 team members, 19K attendance to 50 informational meetings, 370 change windows created, 8.6K CI approvals added, 1.4K change attestations, 6K incidents opened first week, 75 new catalog items.
Currently program managing and overseeing the build and release of an integrated MEGA Hopex Application Portfolio Management (APM), Business Process Management (BPM), and Enterprise Architecture (EA) system.
Correlation Point
3010 LBJ Freeway - Suite 1200
Dallas, Texas 75234
ad2oiw@r.postjobfree.com
Phone: 214-***-****
Program Manager Mar 2022 – Apr 2022
Negotiated and wrote a statement of work for a data center migration for a Mount Sinai hospital.
Lenovo (Client Walmart), Remote (via CyberSearch, LTD.) Sep 2021 – Nov 2021
200 N. Martingale Road Suite 400
Schaumburg, IL 60173
Enterprise Program Manager (Remote)
Enterprise Program Manager for Lenovo, implemented multi-petabyte NetApp flash storage system at two data centers at Walmart.
Projects included SAP HANA Data enhancement, fully documented professional services to uplift Lenovo’s deliverables capabilities.
Charter Communications, Greenwood Village, CO (via Hays, Inc.) Jan 2021 – Sep 2021
Hays Inc.
Suite 800, 7900 East Union Avenue, CO 80237
Program Manager
Led product programs from idea through launch for the buy flow omni marketing team to increase sales and customer user experience.
Worked across the organization with multiple teams from product, marketing, engineering, software development groups from middleware, API, back-end, front end, QA, architecture, data analysis/BI, tagging, design, test, release management.
Projects in my program include video upgrades, storefront, internet upgrades, cloud DVR, equipment add-ons and leveraged a DevOps approach.
Advised on PMO-led enterprise project delivery framework, coaching on agile and methodology improvements, led the development of enterprise training and reinforcement to maximize adoption.
Deliverables include Jira status updates and reports, executive statusing, schedules, milestones, retrospectives, meeting minutes, release analysis of dates slippage, Jira chalk updates and associated collaboration.
WOW Internet & Cable, Englewood, CO (via Vericour) short-term contract: Nov 2019 – Jan 2020
Vericour, LLC
ad2oiw@r.postjobfree.com
8547 E Arapahoe Road, Suite J167
Greenwood Village, CO 80112
Senior Program Manager
Led improvements to enterprise project delivery capability and business transformation.
Advised on PMO-led enterprise project delivery framework, coaching on agile and methodology improvements, led the development of enterprise training and reinforcement to maximize adoption.
Led the assessment, prepared a data-driven gap analysis, prioritized changes, created the action plan for deployment and sustainability for the newly restructured Enterprise PMO.
Regularly collaborated with C-Levels, SVPs and VPs, as well as project and program managers, engineers, telecom and vendors, data centers, administrators, network and security teams, across the IT organizations, application and business leaders.
Ball Corp., Broomfield, CO (via Insight Global) May 2019 – Aug 2019
Insight Global
4170 Ashford Dunwoody
Brookhaven, GA 30319
Senior Program Manager
Ball Corp manufacturer of aluminum cans - 43 plant locations in 15 countries: Portfolio of projects managed were Merger-based application, data mapping, and telecom transformation, Unified Communication & Collaboration Infrastructure, integration, disaster recovery, networking, storage, high availability, virtualization, data integration, video conferencing, data center migrations, NOC and SOC migration to MSP WWT, major vendor replacement.
Led engineering and programs for telephony, fax, e-mail, Internet access, Web services, Voice over IP (VoIP), instant messaging (IM), videoconference sessions and video on demand (VoD).
Portfolio of projects managed were Mobile Unified Collaboration, Wi-Fi upgrades, Security, end-of-life network and video conferencing upgrade projects.
Led the development of e911 standards approval, engineered the location-based data structure, solutioning and compliance organization.
Oversaw the organizational change management process using methodologies from Tucker, Prosci ADKAR, Lewin, Drexler-Sibbet, and Kotter.
Overall program manager for the high visibility, all-impacting Global Collaboration digital transformation program migrating from Lync/Skype for Business to Cisco Jabber including mobile, IM, Presence and Voice solutions at the corporate offices and 43 plant locations in 15 countries.
Performed complex vendor management with service and hardware providers.
Directed the complex procurement process for equipment and services.
Collaborated with business plant managers, site support engineers, enterprise architecture, network and security engineering, service delivery, purchasing, service desks, global support center, and leaders of other simultaneous programs.
Tri-State Generation and Transmission, an Energy Co-op (via Randstad) Apr 2018 – May 2019
Randstad Technologies
6501 E. Belleview Ave. Suite 220
Englewood, CO 80111
T: 720-***-****
ad2oiw@r.postjobfree.com
IT Program Manager - contract
Responsible for the Disaster Recovery Program in IT, network infrastructure, telecom and fiber.
Led the Identity Access Management project migrating from in-house to Azure.
Developed charters, overall program schedule, coordinated designs, unit and functional testing, and the Summer 2018 DR Exercise.
Interfaced and statused executive management in Transmission and IT departments leveraging the PMO SDLC, ITIL and vendor management.
Led a team of infrastructure engineers to build requirements, design high availability (HA), and implement into lower environments and production with minimal disruption.
Provided thought leadership to 17 application owners to pull together the plans for this regulator required business continuity plan.
Oversaw the organizational change management process using methodologies from Tucker, Prosci ADKAR, Lewin, Drexler-Sibbet, and Kotter.
Developed with the teams updated disaster recovery processes, procedures, run book, and detailed test plans.
Worked with EMS, GIS, NERC, FERC, CIP, SCADA, SOX, ISO, compliance.
Marriott/Starwood Hotels, Bethesda, MD (via Novus Professional Services) Apr 2017 – Nov 2017
Novus PS
7215 BIG VALLEY CT
Colorado Springs, CO 80919
Senior Program Manager M&A, Security and Infrastructure - contract
Service Delivery leader and Product Owner on the $13B Marriott/Starwood M&A acquisition program with 1,300 hotels added to Marriott’s 4,300 hotels. Starwood brands include Sheraton, Westin, W, St. Regis, and Le Méridien, to form the largest hotel group on the planet.
Led the overall Service Delivery governance committee and participate in other supplier and cross-functional governance meetings.
Coached on the strategies and tactics of their new DevOps and SecOps teams along with Site Reliability Engineering teams.
Led technologies in DevOps containerization data conversion to/from Starwood Hotels and Marriott ecosystems, CI/CD improvements, microservices development in Java, using OpenShift, Docker, holistic service monitoring, Sumo Logic, APM, AppDynamics, Git, Couchbase, Jenkins, REST APIs, IBM MQ, and AWS.
Drove Agile software development teams and vendors
Agile coach who taught principles, delivery improvement and conflict resolution.
$250M program management portfolio of 86 projects and 20 senior project managers across a dozen business units driving the Starwood Technology Integration.
Leveraged analytics using tools such as Apptio, Microsoft BI, cloud solutions, Azure.
Performed continuous focus on process improvement through all aspects of projects including, planning, scope, issue and risk management, communications, change management and budget in all project lifecycle phases.
Ensured my 20 portfolio PMs worked on the right things at the right times, achieving their goals, adding value.
Improved operational workflows resulting in immediate benefits using process design and deployment expertise.
Oversaw organizational change management using Tucker, Prosci ADKAR, Lewin, Drexler-Sibbet, and Kotter.
Led strategic changes in the SDLC, Stage Gates, consistent status reporting, MS PPM reporting.
Leveraged expertise in using, administering, and continuous improvement of the PPM tool, including reports and dashboards.
Worked across all infrastructure, network and security consolidation, DevOps, SEIM, system and data center migrations, applications and database bridging, cloud connectivity, and security operations, Firewalls, IDPS, TCP/IP, SSL Certifications, DNS.
Regularly interfaced with SVPs and VPs, as well as project and program managers, engineers, data center, network and security teams, across the Plan, Build and Run IT organizations and application/business leaders.
Managed Software Development Projects using Agile/Scrum projects.
Quickly implemented new communication channels with IT executives to streamline blocked business processes including tools and methods for agile and waterfall and Jira, Confluence, MS Project Server, Office 365.
Technologies include mainframe, Linux, Internal Cloud, VMWare private cloud, AWS, IBM outsourcing, ATOS vendor relations.
Oversaw service delivery of key technologies and services such as Enterprise Mainframe, Unix, Windows and Storage Processing as well as critical applications.
Cisco Systems, Inc., for client Catholic Health Initiatives, Centennial, CO (via TSG) Oct 2016 – Feb 2017
The Select Group, LLC
5520 Capital Center Drive
Raleigh, NC 27606
Service Delivery Executive and Sr. Program Manager PMO - contract
Led service delivery transition plan development for a $100M, SOW-based four-year Advanced Services program with Catholic Health Initiatives – 20 PMs and hundreds of resources.
Led the IAM project migration from in-house to Cisco.
Leveraged expertise in using, administering, and continuous improvement of the PPM tool, including reports and dashboards.
Projects included Unified Communication, Security Operations Center, Network Operations Center, Network Refresh, Region/Site transition planning.
Built the program PMO including methodologies, tools, and artifacts, leveraging Cisco’s SDLC.
Engaged on the sales process for additional business for telecommunications and networking.
Performed financial forecasting and financial analysis for program.
Projects included managed services provider (MSP) transition for cloud-based network monitoring and management, security management, and network compliance management.
Developed increased program management rigor including the overall program plan, transition plan, pilot plan.
Performed executive status updates, slide decks, and in-person collaboration.
Acted as key client point of contact and escalation point.
Kaiser Permanente, Greenwood Village, CO (via The Select Group (via Rose International) Aug 2014 – Aug 2016
Rose International
16401 Swingley Ridge Rd
Chesterfield Mo 63017
Program Manager - contract
Led integration and reporting of millions of data points from dozens of sources to generate real and accurate data sets, modeled what-if scenarios, implemented into a data warehouse – projects included enterprise capacity management and a data center migration.
Drove improvements to the Kaiser PMO SDLC.
Directed the end-to-end process of requirements definition, development, test and deployment of infrastructure and software that requires coordination across multiple teams.
Demonstrated deep understanding and continuous improvement of PMO methods and project management.
Developed and presented executive statuses to VPs in stakeholder organizations, with rave reviews hitting the bullseye on content, quality and level of information.
Developed an attack plan and 122 artifacts to drive the transition of KP Capacity Management capability to IBM.
Performed financial forecasting and financial analysis for program.
Drove cost savings and avoidance of $16.5M in two programs.
Provided program level leadership across BU teams, product teams, development teams, test teams, deployment and operations teams.
Increased program management rigor for seven complex projects across lines of business and a diverse set people, vendors, organizations, information, processes and technologies.
Influenced others and built strong partnership with other across KP.
First Data / Fiserv, Business Transformation Office, Greenwood Village, CO Jun 2012 – Mar 2014
5565 Glenridge Connector, NE, STE 2000 Atlanta GA 30342
Phone: 888-***-****
Senior Project Manager
PMO leadership, effectively managed a portfolio of projects and programs with joint accountability to scope and schedule.
Drove Agile software development teams and vendors.
Product Owner for the challenged CA Service Desk Manager and ITIL/ITSM process and tools upgrade
Leadership of project management-as-a-service, developed an improved PPM Service Catalog and intake process, taking our shared project management service offers to levels even the CEB had not seen before.
Led a global financial industry EPMO Forum that enhanced project management capability towards a global PM methodology, worked with 30 disparate, cross-functional First Data PMO groups around the globe.
Managed Software Development Projects using Agile/Kanban/Scrum projects, scrum master, Kanban, Agile coach.
Learned Design Thinking and applied to new solutions.
Transformed project management methodology and tools from a multiple theater engagement to a global standard of excellence.
Leadership role in the Entrepreneurial Project Manager 2013 Strategic Objective. Bravo Award.
Weekly and quarterly reporting and statuses to executive leadership and sponsor teams.
Drove agile development for the change management custom code development
Leveraged increased use of issues, risk, and actions management, SharePoint document management, status reporting, and PMO project governance artifacts and processes.
CxO To Go, Denver, CO (my own company) Feb 2009 – Jun 2012
14587 E 134th PL, Brighton, CO 80601
Service Delivery Director and Program Manager
Led the merger of a client company to a Blackstone Group portfolio company “Don Joy”.
Managed 5 direct reports/consultants providing technical, financial and operational management services for small/mid-sized companies, leveraged large company experience.
Client work included 4G LTE Core and IMS.
Successfully implemented Change Management leadership in turnaround situations.
Client work included mobile application development, WIFI upgrades for hospitals.
Executive coach and advisor produced ROI helping CEOs and executives do more, faster and better. One result was a small biz had flat sales growth, and, grow 40% per month with process improvement.
Led successful PCI DSS Audit planning and remediation for a merger/acquisition of a client company.
Performed financial forecasting and financial analysis for company and other companies.
Developed and managed Sales & Enablement processes and sales database systems/CRMs.
Wrote, delivered, and managed multiple, simultaneous client Statements of Work Sows
Performed in senior executive roles for small businesses working on improved operations, project/program/portfolio management, marketing, strategy, sales, and finance.
Performed operational consolidation and optimization for various clients.
Successfully negotiated with vendors, suppliers, contractors and executives.
Project management, financial help and reporting. Projects included financial systems upgrades, accounting issues and flows from credit card purchases and payment gateways to vendor/supplier issues and reconciliation.
Business-to-Business CIO Services, Denver, CO Dec 2005 – Jan 2009
Service Delivery Executive Program Management PMO Consultant Partner
Managed governance initiatives for client customers in IT, training, and PMO Development.
Performed training to clients on project management, finance, marketing, strategy, operations.
Provided interim CIO, COO and CFO services to small companies.
Created financial models, budgets, cash flow scenarios for companies and projects.
Performed contract and vendor negotiation and management, technology selection.
Developed and executed productized service offerings, sales and marketing collateral and go-to-market strategies.
Dish Networks, Centennial, CO Mar 2007 – Oct 2007
Sr. Project Manager
Led the google joint venture for network infrastructure, remote connectivity, security, middleware, Oracle and Peoplesoft data warehouses, set top box coding and testing, satellite code pushes, Java microservices, XML integration.
Program Manager the engineering, design, test and deployment of enhancements the complete IVR system for the largest boxing program ever launched at Dish, using the Dish SDLC.
Interfaced and managed resources and projects from 15 departments and several with our partner, cross-organizational management success.
Used Waterfall and Agile development processes, and Scrum Master skills.
Reported directly to the CFO.
Engaged in continuous improvement of the Enterprise EPMO, SDLC and on the EPMO Steering Committee.
Performed in a role using full project lifecycle, including functional and technical specifications, implementation, QA processes, deployment and maintenance.
Successfully launched a paid TV new show using the website with an agile user experience process, design and implementation.
Manage highly complex new technical service engineering programs to meet broad service/product objectives in video and on-demand programming
Travelport, Centennial, CO Jun 2006 – Oct 2006
Sr. Project Manager
6 Business Units, $5M budgets, offshore developers, vendor management, EPMO improvement committee.
Managed a high profile, online API and Web Services full lifecycle development project. The application used enterprise-wide and by 34,000 end user clients over a private IP network. Technologies included XML, LDAP, SOA.
Successfully used Niku/Clarity to manage resources, scheduling, using Galileo’s PMI-based, SOX – compliant, PDLC/SDLC methodology and tools.
Oversaw the QA/Test functions, tools and schedules.
Managed project staffing and resourcing, offshore and internal.
Developed Statements of Work managed the purchase order, vendor invoice payment tracking and managed Indian offshore developers.
AT&T Inc. San Ramon, CA Feb 2004 – Dec 2005
Sr. Project Manager - contractor
Managed a $200M officer-mandated network-based call center program from the Cingular merger with AT&T.
Led initiative to increase division and the PMO to CMMi Level 2.
As overall program manager built and operated the PMO (Network-Based Call Center Solution) using SBC’s full lifecycle SDLC.
Technologies included Call Center Unified Communication and Unified Communication as a Service.
Led cross functional change management initiative for conversion of internal document management system for the global EPMO.
Managed legal issues with the highly regulated telecom industry.
Leveraged skills in services management, change management, risk management, best practices, communications, quality, budgeting and forecasting, resource management, executive reporting, change control governance and integration.
Business Advisor, for two startup firms, Dallas, TX Feb 2003 – Jan 2004
HandStar, Inc. – CFO and member, board of directors. As one of five business advisors, advised this health care IT software development company on new web-based and hand-held product strategies, product and services development, and marketing strategies for the practitioner and provider target markets.
Grooming Palace – In a business advisor/CFO role, wrote the business plan, marketing plan, startup and operating budget for this dog grooming startup business.
Spectrum K12, Dallas, TX Mar 2002 – Feb 2003
Program Director, PMO Lead
Managed a $16M P&L. Performed budget forecasting with the CFO and CEO.
Performed customer sales, closed contracts, services offer development and marketing, recruiting, hiring and terminating contractors and employees.
Successfully managed software implementations consisting of internal and external clients.
Attracted, hired and retained 50 high performers (and fired some, too), including program managers, engineers, trainers, business analysts, consultants. Mentored, coached, inspired developed them.
Built program PMOs for multi-year, multi-million-dollar, multi-location software design and implementation projects. Customers included major public-school districts: Dallas ISD, Ft. Worth ISD, San Diego City Schools and Oklahoma City Schools.
Delivered business process analysis and reengineering services, change management leadership, standard project management methodologies (CMMi, PMI, AT&T, NCR), services operations management, alpha and beta testing, user acceptance testing in district-wide rollouts.
Previous roles include VP of Project Management at a telecom company, product and program management leadership at AT&T and a small company, application engineer at a communications company, sales rep, and IT director.
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