Dena Simmons

Great Customer Service Manager

Oakdale, IL 62268

ad2oiq@r.postjobfree.com

+1-618-***-****

Proficient in Microsoft Word, Microsoft Excel and PowerPoint. Excellent written and oral communication skills. Extensive experience in customer service and data entry. Accomplished and energetic manager with a solid history of achievement in

restaurant and retail field. Motivated leader with strong organizational and prioritization abilities. Areas

of expertise include problem solving, great with people and multi tasking quickly. Knowledgeable in profit and losses. Business degree which helps in many fields. Authorized to work in the US for any employer

Work Experience

Store Manager

Ruler Food Store - Belleville, IL

June 2020 to Present

1. Customer Service, Helping customers with questions concerns and finding product. Handel large amounts of money. Stocking shelves. Weighing meat and tagging. Helping with inventory. Conditioning the store. Cleaning. Interviewing employee candidates. Hiring and Firing. Scheduling. Product ordering. Controlling cost and losses. Using windows and excel. Front of House Manager

Opa Grill - Cottage Hills, IL

April 2018 to April 2020

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.

Examine trays to ensure that they contain required items. Place food servings on plates or trays according to orders or instructions. Load trays with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchens or serving counters so they can be filled.

Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Manager

Slingers - House Springs, MO

May 2014 to February 2018

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.

Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Prepare food items, such as sandwiches, salads, soups, or beverages. Determine where patients or patrons would like to eat their meals and help them get situated.

Take food orders and relay orders to kitchens or serving counters so they can be filled.

Load trays with accessories such as eating utensils, napkins, or condiments. Place food servings on plates or trays according to orders or instructions. Examine trays to ensure that they contain required items. Salary Manager

Denny's - Collinsville, IL

September 2002 to April 2014

Prepared weekly schedules.

Handel any production or customer problems.

Helped hire and fire

Helped with food preparation and ordering.

Trained new employees

Worked on promotions

Manager

Cracker Barrel Old Country Store - Caseyville, IL

June 1995 to January 2002

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.

Examine trays to ensure that they contain required items. Place food servings on plates or trays according to orders or instructions. Load trays with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchens or serving counters so they can be filled.

Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Prepare food items, such as sandwiches, salads, soups, or beverages. Carry food, silverware, or linen on trays or use carts to carry trays. Determine where patients or patrons would like to eat their meals and help them get situated.

Total checks, present them to customers, and accept payment for services. Education

Master's degree in Business

Southern Illinois University-Edwardsville - Edwardsville, IL 1995 to 2002

Bachelor in History

Southern Illinois University Edwardsville - Edwardsville, IL 1995 to May 1998

High School Diploma

Collinsville High School - Collinsville, IL

May 1994

Skills

• PROBLEM SOLVING (5 years)

• TIME MANAGEMENT (10+ years)

• Restaurant Server (10+ years)

• Interviewing

• Restaurant Management

• Retail Management

• Store Management Experience

• Management

• Profit & Loss (10+ years)

• Payroll

• Merchandising

• Data entry (6 years)

• Sales

• Human Resources

• Sales Management

• Cash Handling

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Powerpoint (10+ years)

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