Suleiman

Cheema

614-***-****

salman.ahmed****@

gmail.com

Spring Hill, TN 37174

SUMMARY

Highly adaptable and seasoned Agile coach with a focus on Agile methodologies, Change management and Process improvement. My dedication to Agile principles, leadership skills, and technical proficiency make me an asset in driving organizational success. ICA Certified Coach with 15 years of experience managing ICT projects. SKILLS

Methodologies: "Shu" "Ha" "Ri" principles,

LEAN SDLC, Agile (Scrum, Kanban, SaFe, Less,

Nexus, XP, Crystal, Spotify), Dev-Ops,

Waterfall.

Change Management: Agile change

management, Agile Dojo, ADKAR,

McKinsey 7-S Model

Testing Tools & Techniques: QTP, ALM,

Bugzilla, AEM, Postman, Service Now, QC,

CICD, ATDD, TDD, BDD, pair programing.

PM Tools: MS Project, JIRA, Rally (Agile

Central), MS Teams, Zoom.

Office Tools: MS Office, MS Visio, Confluence,

SharePoint.

Database: MS SQL Server, MS Access, AWS,

Oracle.

Development Languages: Java, JavaScript,

JSON, J2SE/JSE, JDK Java PL/SQL, JCL, COBOL,

ASP.NET, XML, HTML 5.0, CSS, VB Script,

Web Services (SOAP and REST).

Requirement Gathering Tools: TFS, RRC,

SharePoint, Confluence, Rational Rose.

EXPERIENCE

Agile Coach

Crum & Forster Insurance Company/ Jun 2021 to Current

• Analyzing the current frameworks, processes, and infrastructure in the Property and Casualty domain, as well as Homeowners and Auto products, to identify improvement areas and create efficiencies.

• Implementing new tools, techniques, and other aspects of new methodologies in Property and Casualty, as well as Homeowners and Auto, and developing new standards, strategies, and requirements.

• Training over 8 teams on each project lifecycle stage in the domains of Property and Casualty, Homeowners, and Auto products to ensure complete awareness and accountability.

• Providing guidance on the use of tools like JIRA to track progress, manage tasks, and identify areas of improvement in the context of Property and Casualty, Homeowners, and Auto projects.

• Analyzing process data in Property and Casualty, Homeowners, and Auto domains to identify trends and opportunities for improvement.

• Played a key role in shaping the strategy for Agile Data Warehouse Design, leading Joint Application Development (JAD) sessions. These sessions captured Data Warehousing/Business Intelligence (DW/BI) requirements and translated them into high-performance dimensional models through modelstorming—data modeling combined with brainstorming with BI stakeholders.

• Facilitating Agile ceremonies, such as Sprint Planning, Daily Standups, Retrospectives, and Reviews, in the realms of Property and Casualty, Homeowners, and Auto projects.

• Assisting teams in identifying blockers or impediments in Property and Casualty, Homeowners, and Auto projects that were preventing them from achieving their goals.

Senior Agile Scrum Master

Farmers Mutual Insurance Company/ Jun 2018 to Mar 2021

• Identified and coached champions within each functional area, including Property and Casualty, Homeowners, Auto, and Health plan projects, to continue the maturity journey.

• Provided Scrum/Less/SAFe/Nexus/Kanban/DevOps and agile leadership coaching and training to leaders, managers, scrum masters, and teams in the domains of Property and Casualty, Homeowners, Auto, and Health plans.

• Collaborated with stakeholders to drive improvements in agile maturity across diverse projects, including Property and Casualty, Homeowners, Auto, and Health plans, aiming for higher-performing teams.

• Established a community of practice for communication of business needs, urgency, and vision for changes within Property and Casualty, Homeowners, Auto, and Health plan domains.

• Collaborated with teams to identify bottlenecks in the delivery pipeline and implemented solutions through Agile Dojo methodologies, resulting in a 20% improvement in deployment frequency.

• Advised teams, encompassing Property and Casualty, Homeowners, Auto, and Health plan projects, on how to improve their efficiency through better utilization of Agile Scrum tools and techniques.

• Trained and mentored team members across various projects, including Property and Casualty, Homeowners, Auto, and Health plans, on the best and most effective ways to use Scrum processes to improve efficiency and reduce production times.

• In close collaboration with Data Management teams, I facilitated impactful Joint Application Development (JAD) sessions which were crucial for capturing Data Warehousing/Business Intelligence (DW/BI) requirements.

• Adopting a proactive stance, guided the teams through the transformation of these requirements into high-performance dimensional models.

• Achieved through a streamlined and effective methodology known as modelstorming, seamlessly blending data modeling with brainstorming sessions involving BI stakeholders.

• Approach not only enhanced communication efficiency but also ensured the smooth transition of ideas into tangible, well-structured models.

• Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects, spanning Property and Casualty, Homeowners, Auto, and Health plans.

Project Manager V - Agile Scrum Master - Consultant Chicago, IL

Bank of America/ Jun 2017 to Feb 2018

• Spearheaded teams in developing Volcker, a reporting tool for Dodd-Frank compliance.

• Ensured compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project.

• Developed and maintained project plans, timelines, and budgets.

• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

• Developed and implemented project management plans and strategies for successful project delivery.

• Provided guidance on project planning and execution to the project team.

• Created an accurate timeline of project completion to ensure tasks are finished within the confines of the assignment.

Senior Business Analyst - Consultant

Columbus, OH

Nationwide Insurance/ Sep 2016 to Dec 2016

• Determined project scope and deliverables in line with user-supplied requirements.

• Prepared Business Requirement Documents (BRD's) for new projects.

• Developed business process models to identify and document customer requirements.

• Analyzed existing systems and processes, identified gaps and recommended improvements.

• Identified and recommended process improvements for enhanced business operations.

• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.

• Documented test cases for validating system functionality against user requirements.

Scrum Master - Consultant

New York City, NY

Credit Suisse Group/ Mar 2014 to Aug 2016

• Enforced scrum values such as transparency, respect, commitment, courage, focus, openness, and inspection.

• Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.

• Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.

• Acted as a servant leader to the development team by removing impediments and resolving conflicts.

• Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.

• Assisted with release planning and coordinated efforts between multiple teams working on related projects.

• Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.

Scrum Master - Consultant

Washington, DC

World Bank/ Apr 2012 to Jan 2014

• Kept up to date with industry trends in agile software development methods.

• Enforced scrum values such as transparency, respect, commitment, courage, focus, openness, and inspection.

• Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.

• Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.

• Acted as a servant leader to the development team by removing impediments and resolving conflicts.

• Supported the development team in understanding user stories, acceptance criteria and definition of done.

• Encouraged continuous process improvement initiatives through retrospectives. Business Analyst - Consultant

GE Energy/ Jan 2011 to Mar 2012

• Achieved a significant milestone by realizing a 20% reduction in save/load time and a 15% decrease in operating time, elevating overall system efficiency, and enhancing the user experience for a workforce of over 300 employees.

• Played a pivotal role in the strategic design and optimization of the inventory and tracking system, resulting in an impressive 20% increase in return on investment

(ROI).

• Collaborated seamlessly with cross-functional teams, ensuring the smooth integration of enhancements, fostering a culture of innovation, and driving continuous improvement within the organization.

• Demonstrated exceptional analytical and problem-solving skills, effectively addressing intricate business challenges, and providing strategic insights that propelled project success and fueled organizational growth.

• Analyzed and documented customer requirements, process flows, and business rules.

• Conducted user acceptance testing with clients to ensure proper functioning of systems and successfully delivering more than 20 innovative features.

• Provided functional expertise in the areas of system analysis, design, development, and implementation of software applications. Business Analyst - Consultant

AT&T/ Dec 2009 to Dec 2010

• Led the development and implementation of the user engagement analytics strategy at AT&T, providing pivotal insights into user interactions with our applications on both computer systems and handheld devices leveraging Real- time communications.

• Conducted in-depth analysis of the company's 24-month sales results, leveraging the findings to formulate comprehensive five-year monthly projections categorized by revenue streams and customer types.

• Initiated process improvements by creating an Excel macro and standardizing reporting templates, resulting in streamlined data collection and a remarkable 35% reduction in turnaround time for reporting cycles.

• Demonstrated expertise in leveraging analytical tools and methodologies to extract actionable insights, contributing to informed decision-making and strategic planning within the organization.

• Effectively communicated complex data-driven insights to diverse stakeholders, fostering a data-driven decision-making culture and enhancing the overall business intelligence capabilities of the team and organization.

• Developed test plans to ensure quality assurance for projects.

• Lead meetings with stakeholders to define scope of work for new projects or initiatives.

Business Analyst - Consultant

Mutual of America Life Insurance Co/ Jan 2009 to Oct 2009

• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.

• Assisted in guiding the entire process, from facilitating requirement elicitation sessions, conducting solution assessments and validations, to creating use cases and developing interface/functionality mock-ups.

• Conducted in-depth interviews with business clients to discern specific needs, providing valuable insights, and assisting in the design of technological enhancements aimed at optimizing business processes and operational procedures.

• Played a pivotal role as a key Business Analyst in the development of a fully automated, real-time claims processing system, ensuring the seamless mediation of medical, dental, vision, and disability claims and encounters in strict adherence to HIPAA guidelines.

• Implemented robust requirements practices, actively contributing to the meticulous gathering of User Requirements, analyzing User Requirement Documents (URD), and crafting functional specification documents (FSD).

• Engaged in continuous improvement initiatives for requirement gathering processes. Designed and documented Use Cases, Use Case diagrams, Activity diagrams, and Sequence diagrams using UML methodology and Microsoft Visio, playing a crucial role in fostering a clear understanding of system functionalities.

• Participated actively in Joint Application Development (JAD) sessions with the IT Group, contributing to collaborative efforts and ensuring alignment between business needs and technical solutions.

Jr. Business Analyst - Consultant

Physicians United Plan, PUP/ May 2008 to Nov 2008

• Collaborated closely with a diverse range of professionals, including doctors, assistants, pharmacists, technicians, and process analysts, to gain a profound understanding of their unique business processes.

• Contributed significantly to the requirement gathering process, identified crucial process specifications, and played a key role in the development of the Business Requirement Document (BRD).

• Produced meticulously crafted Technical Design Documents and Functional Requirement Specifications, ensuring strict adherence to the guidelines outlined in the BRD.

• Collaborated with the Lead Business Analyst to articulate and define program and project goals, objectives, products, services, constraints, assumptions, and risks.

• Assisted the Lead Business Analyst in streamlining processes by actively engaging with the project team, sponsor, and stakeholders to establish a robust baseline for the project's scope.

• Conducted highly effective Joint Application Development (JAD) sessions with development teams, fostering a collaborative atmosphere to ensure seamless alignment between business requirements and development efforts. EDUCATION:

• Cresseet College Lahore - 2008

• Bachelor’s in business administration.

• Distinction in Marketing

• GPA: 3.8

WEBSITES, PORTFOLIOS, PROFILES:

• www.linkedin.com/in/suleiman-cheema-743658204

CERTIFICATIONS:

• International Consortium of Agile Certified Professional - Agile Coaching (ICP-ACC), ICAgile

• Advanced Certified Scrum Master, Scrum Alliance

• Certified Scrum Master, Scrum Alliance

• Six Sigma Green Belt, GE Energy

OTHER TRAINING CONDUCTED:

• 2005 - 2008

• A project to influence environmental factors on the development of youth. Associate Master Trainer for Social Welfare Organization, Kot Addu (Pakistan) 2008. In collaboration with Dr. Sultan Mehmood (Master Trainer).

• Worked with Prof. Dr. Sultan Mehmood to investigate and analyze the comprehensive impacts of environmental and educational interventions on the well-being of youth in developing nations, with a focus on a targeted urban block initiative.

• 2009:

• Government College University Faisalabad: Workshop on Project Monitoring & Control in association with President Final Year Projects (Telecommunications Department).

• Conducted a one-day Training workshop for the Faculty of Telecommunications in association with Dr. Kashif Aziz (PhD in Electrical Engineering) about Project Monitoring & Control during Micro Tech Week 2009 at GCUF.

• 2014:

• Coaching of Project Managers on Agile Project Management of Technical R&D Projects (IGNITE- National Technology Fund), a wing of Federal Ministry of IT & Telecom, Pakistan.

• A 2-day workshop was conducted to coach the Technical Project Managers of National Technology Fund to implement Agile practices in their project management of technical R&D projects funded by the Ministry of IT & Telecom to promote Industry Academia linkage.

• 2019:

• Training of Trainers, Department of Energy, Government of Punjab, Pakistan

(2019): A 3-day Training session was conducted in association with 8.2 Renewable Energy Experts GmbH (Project Management Consultants) for the Ujala project (Solarization of Schools of South Punjab funded by ADB-Asian Development Bank) to train the trainers of how to conduct surveys of 15,000 schools selected for solarization project.

• 2020:

• Agile Project Management Training 2020: A Focused Group Discussion followed by one day Crash Course on Agile Project Management was conducted for a startup Agrimart (funded by Bill & Melinda Gates Foundation) for financial inclusion of low-income farmers of Pakistan.

ACCOMPLISHMENTS

• Recognized as an experienced Agile Delivery Lead Transformation Manager with a proven track record.

• Recognized for achievements, including earning the Challenge medal for leading Agile transformation efforts and delivering projects on time and budget.

• Recognized for contributions to the success of Agile initiatives within the organization.

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