Daisha Henry

**** *** ***** **.

Dallas, TX

214-***-****

Dayhen2007@gmail

Objective

To provide leadership and positive energy in the growth of any company that wish to not only obtain, but maintain customer focus and satisfy.

Employment History

Willis Tower Watson, Richardson, TX

-2016-Current Customer Care Advocate

Senior Customer Service Rep who administrates escalated clients who experience massive internal issues with transitioning.

One-on-One advocacy for pre/post enrollment questions for carriers

Qualification appeals and funding discrepancies

Inquiries about the setup of the accounts and profiles

-Internal Funding Specialist

Providing transaction inquiries about reimbursement pay-outs, claims filed and contribution deposits

Troubleshooting incorrect funding amounts, start dates/end dates

Inquiries for claims being approved/denied,

Balance inquires tickets

Processing timeframes for claims/payment arrangements

-2014-2016 VIP Customer Service Specialist

Solving work orders for internal issues concerning the guidelines for special segment customers.

Creating work orders for missing data for customer profile

Issuing tickets for status updates on plan coverage

Filing appeals for enrollment exceptions

Mastec Inc, Coppell, TX

-2013-2014 Lead Area Monitor

Handle escalated delays effecting specific areas with weather, traffic and staffing shortage

Routing technicians base on their skills/qualifications

Providing real time updates to fields managers

Running reports for an same day appointments/ massive reschedules

-2012-2013 Customer Service Dispatcher

Manages and dispatch activities to ensure customer appointment success.

Outbound and Inbound calls for appointment scheduling

Inquiries for malfunctions with cable service

Updating systems with delays and blaster updates

Baylor of Garland, Garland, TX

2011-2012 Patient Transportation Team Lead

Planned, developed and control the transport of patients safely to their procedures within the facility

Reporting problem areas with procedures and patient handling

Scheduled and conducted orientation session, training, and in services

Education

2003-2007 F.D. Roosevelt H.S Denton, TX

High School Diploma

2007-2009 UNT, Denton, TX

Studied Sociology

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