BRITTANY PHILLIPS

**** ******** ***** ******, ***** 77373

Email: ad2ohg@r.postjobfree.com - Mobile: 832-***-****-

SUMMARY

Director of Human Resources offering versatile office management skills. Strong planner and problem solver who readily adapts to change and works well independently and collectively to exceed expectations and complete assignments. Strong ability to juggle multiple priorities and meet tight deadlines without compromising quality. Responsible for planning and leading the human resources department and its hiring protocols. Well versed in planning personnel requirements, recruiting new employees, and assigning appropriate payment and benefit options to each member of personnel while overseeing the entire human resources department.

EDUCATION

LSUS, Shreveport, LA Fall 2018 – Fall 2019

Master of Business Administration – Human Resource Concentration

GPA: 3.25

Texas A&M University, College Station, TX Fall 2005-Summer 2009

Bachelor of Science Degree

Major: Political Science, GPA: 3.0

Minor: Business Administration

Official Graduation Date: August 14, 2009

Liberal Arts Student Council

NAACP Member of Texas A&M Branch

MEDALS - Peer Advisor to High School Students

Brazos County HOSTS - Tutor/Mentor to Elementary Students

NOTABLE ACCOMPLISHMENTS

• Certificate of Achievement for successful completion of the SHRM Learning System- May 2023

• Top performer in 2012 with 112% Production quantity and 99.5% quality

• Achieved three promotions within a 3-year time span

• Awarded the Bravo Award for quality service and longevity

Brazos Presbyterian Homes Superstar Award

Certificate of Completion Human Resources Management Certificate Program -May 2023

SHRM-CP

PROFESSIONAL EXPERIENCE

Brazos Presbyterian Homes, Inc.

Brazos Presbyterian Homes, Inc. provides lifetime service to the elderly in the form of quality living and care in a Christian environment. The management practices reflect the highest standards in providing services on a sound not for profit financial basis, while allowing each resident to maintain an independent lifestyle for as long as possible at the highest level of personal dignity. Along with Independent Living in the Houston area, Brazos Presbyterian Homes offers a continuum of care with access to on-site Assisted Living, Alzheimer, and Nursing Care.

Director of Human Resources Houston, TX January 2020 – Current

Assistant Director of Human Resources April 2019 – January 2020

Conduct regular rounds across all facility departments; observe employee and manager relations, manager interactions with staff; maintain high level of visibility among staff to promote positive relationships and open communications with human resources. Report serious complaints to the President.

Develop and conduct training for administrative staff in human resource administration including but not limited to interviewing, hiring, performance review, safety, professional behavior in the workplace, effective coaching, and disciplinary procedures, and BPHI systems and procedures.

Responsible for overseeing payroll functions including accurately and timely processing all information to produce payroll checks for employees. Ensure pay data is captured, processed, reconciled, and distributed accurately and timely.

Track and maintain Occupational Injury Plan claims; complete OSHA 300 Log; Oversee BPHI’s responses to unemployment claims and other regulatory claims filed by current or former employees.

Participate in annual strategic business plan development, including wage survey and salary reports, comparison of competition benefits, development of goals and objectives for the human resources administration, and input of data into the FTE and labor budgets.

Effectively conduct employee orientation to foster positive culture aligned with company goals and work with department managers to ensure smooth transition into the work culture.

Conduct pre-employment screening for various open positions and submit preferred candidates to the department director or hiring manager for review.

Accurately and timely manage system for tracking all time away from work; Verify eligibility for FMLA to ensure compliance with federal laws and BPHI policies and procedures.

Complete employment verifications in accordance with established policies and procedures.

Executive Assistant to CEO Houston, TX April 2016 – April 2019

Coordinates heavy, complex meeting schedule which often include multiple senior leadership participants. Includes the management of calendars, related correspondence, meeting details, and logistics coordination.

Coordinates events and executive meetings, from recurring staff meetings to company-wide meetings. Provides project management, budget management, space requirements, IT coordination, and all other support required for these various events and meetings.

Prepares and manages communication, materials, and meeting preparation for Board of Directors with highly detailed execution.

Prepares electronic files with validated ability to proofread for spelling and grammar.

Schedules and organizes complex activities such as meetings, travel, conferences and department activities for CEO and Administration.

Creates reports as required by utilizing Microsoft Office programs such as Excel, PowerPoint, and Word.

Updates filing system for the CEO and Administration.

Retrieves information from files when needed.

Organizes and prioritizes information and calls.

Act as a liaison with other departments, vendors, employees, clients, etc.

Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc.

Administrative Assistant/Receptionist Houston, TX March 2015-April 2016

Perform all secretarial duties for the Administrator as required, including attending meetings and taking minutes of meetings.

Prepares forms and maintains files as needed for licensure of the facility.

Works as liaison between residents and administrator; performs typing and other services for the residents as directed.

Enter monthly payments in company checkbook.

Creates spreadsheet of monthly invoices for over 7 different departments.

AON Hewitt

Licensed Benefits Advisor The Woodlands, TX June 2014- February 2015

Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals across six continents serving more than 20,000 clients worldwide. Aon Hewitt advise, design and execute a wide range of consulting & outsourcing solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness.

Licensed in Health and Life Insurance

Enrolled 100’s of participates in Insurance Plan

Inform, educate and enroll customers to successfully transition into the individual insurance market.

Identify customer needs using a need based selling approach then recommend plans and accurately answer customer questions.

Handle inbound calls to enroll customers compliantly and efficiently into selected Medicare Health Insurance

Provide solutions that make it easy for the customer to decide on the plan while overcoming customer objections.

Make outbound calls to customers, completing needs assessment and correctly qualifying participants' needs related to Medicare Health Insurance

Equifax (Formerly CSC Credit Services)

Credit Industry Assistant III Houston, TX April 1, 2010- December 2013

Equifax is the largest credit reporting agency with proprietary databases containing information on more than 300 million consumers and 100 million commercial entities worldwide. Businesses rely on Equifax for consumer and business credit intelligence, portfolio management, and fraud detection.

• Contributed to the integrity and market value of a database that includes over 57 million consumer files

• Maintained profit margin of 40% and demonstrated an individual quality of 99% and production of 110%

• Handled sensitive information and easily adapted to changes in policies and procedures

• Working knowledge of FCRA as it relates to Credit and Financial industry

• Easily adapt to systematic changes and exceeding 120 hours of industry training

• Specialized in helping identity theft victims resolve issues within the credit files

• Serviced over 100 consumers via phone daily

• Provided quick and efficient data processing

Spherion

Benefits Enrollment Specialist The Woodlands, TX September 2009- March 2010

• Worked with over 5 different clients during Annual Enrollment

• Assisted large clients with guidance and instructions on electing benefits

• Answered complex questions in regard to benefits and 401k

• Received and completed over 80 phone calls daily

• Provided thorough explanation of benefit choices to clients

• Completed Temporary Assignment

SKILLS

• Enthusiastic self-starter, with a quick ability to grasp complex concepts.

• Expert in operating and juggling multiple projects and insuring completion in a timely manner.

• A clean and logical communicator able to establish and maintain rapport with clients and colleagues.

• Flexible worker who always maintains a strong positive attitude and positive work ethics.

• Type 75+ WPM, using 10-key, while maintaining a high accuracy rate

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