Administrative Assistant Customer Service

Gail Lynn Lyons

St. Paul, MN *****

Summary:

●Gail is detail oriented and hard-working individual with 5+ experience in operation environment.

●Excellent verbal and interpersonal communication skills.

●Highly organized, efficient, and skilled in a variety of tasks.

●Proficient with MS Office Suite.

Education:

GED - Roseville, MN

Fairview Community Center

Skills:

Customer Service, Customer Support, warehouse, Account Management, Accounts, Time Management, Microsoft Office, Tax Experience, Microsoft Excel, Microsoft Word, Troubleshooting, Microsoft Outlook, Data Entry.

Professional Experience:

Autozone Auto Parts - St. Paul, MN May 2022 – Aug 2022

Warehouse associate

●Receiving, processing, labeling, and storing incoming stock.

●Maintaining clear records on all inventory and stock.

●Inspecting all stock for damages and keeping records of damages.

●Organizing the warehouse space.

●Preparing orders for shipment.

Employment gap: Taking care of family.

McDonalds - Crookston, MN Dec 2017 – Jul 2018

Customer service/Cashier

●Balancing the cash register and generating reports for credit and debit sales.

●Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

●Processing refunds and exchanges, resolving complaints.

●Bagging or wrapping purchases to ensure safe transport.

●Maintaining a clean workspace

Employment gap: Taking care of family and working on small projects.

D.P. Transportation - Hugo, MN 2003 – 2005

Office Manager

●Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling

●Improve employee and client retention rates through active communication and problem-solving efforts

●Continue education in management, organization and team-building skills

●Manage employee schedules and troubleshoot scheduling conflicts as they arise

●Order supplies and equipment as needed

●Establish team atmosphere through leadership and employee development

State of Minnesota Department of Revenue - Saint Paul, MN 1996 – 1997

Tax Coordinator

●Meeting quarterly deadlines for timely workflow

●Coordinates quarter close process for FLT clients to ensure timely close

●Responds to Client Service/Conversion/Sales helpdesk inquires on FLT

●Escalates client urgent inquires as appropriate

●Receives and maintains FLT folders.

New Lifestyles, Inc – St. Paul, MN 1994 – 1996

Office Assistant

●Design and maintain filing and storage systems in the office

●Schedule travel arrangements for senior executives as well as clients, when applicable

●Greet clients and vendors upon arrival and direct them to appropriate offices

●Maintain office supply inventory

●Retrieve documents and files when requested

●Assist HR with sorting and collating resumes

●Read and route incoming mail and process outgoing mail

●Light accounting duties

●Create, edit, and update spreadsheets.

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