Lucretia Y. Covington

Cell 727-***-**** ad2ofv@r.postjobfree.com

Gain experience, strengthen professional relationships, and expand professional knowledge and training. To build a long-term career in the health industry with opportunities for career growth.

Core Competencies

Staff Scheduling Compensation Negotiations Project Management

Client Services Financial Analysis Conceptual Thinking

Strategic Business Analytical Thinking Decision Making

Professional Experience

NorthBay Home Health 2023- Present Office Manager/Scheduling/HR/Payroll

Schedule for Home Health Pediatric Patients

Facilitate Training and Onboarding for new employees.

Create spreadsheets for all Administrative work

Payroll for all staff

Set up and complete HR Chart

All Administrative Duties

Supervise all Administrative Assistants

OBHG

Clinician Coverage Coordinator 2021- 2022

Create/Process Schedules for OB and CNM for various locations.

Make sure all approved incentives are entered into Shift Admin.

Attend Meetings to strategize Traveling and Diplomat Providers

Engage with all staff internal and external to provide the best practices for each hospital.

Work with the Teams of Recruiters, Credentialing and DOO to ensure that all opens are filled with credentialed staff.

Team Health, Palm Gardens Beach, Florida 2020- 2021

Scheduling Coordinator

Prepare the Daily Face Sheet to send out to the Leadership Team/CEO’s/COO’s of the WFL of HCA Hospitals.

Schedule for the Anesthesia Division of Team Health.

Ensure the count if correct and make sure the staffing needs meet number of sites.

Engage with all staff PRN/Locums/FTE to get them signed up for any staffing need for the hospitals.

Daily check of the Time Keeping in Qgenda for any missed punches and/or extended time punch.

United Health Care, Oldsmar, Florida 2019-2019

Senior Customer Service Representative

Received incoming call from providers of United Health Care.

Provided information on benefits, claims, authorization to in network and out of network providers.

Envision Physician Services, Clearwater,

Florida 2012 - 2018

Site Coordinator/Lead Scheduler/Trainer/

Lead a team of Scheduling Associates to process all provider clinical expenses in Concur. Process all clinical travel for travel providers via Concur and with TSI, while maintaining the Company's standard of operations. Review and Research with Associates on all clinical bonuses.

Evaluate/Create Schedules that are fair and equitable to all clinicians that worked in the EM and/or HM hospital sites. Maintain the usage of all PRN staff as well as full-time staff vs Locums staffing.

Assigned to work on new-starts, all new start up accounts (sites) would be maintained for 3 months and then passed to the Scheduling Team Division.

Created schedules for Anesthesia sites, working with the Site Coordinators at the facilities.

Evaluate all schedules to ensure that 80% of the schedule is filled before publishing and/or releasing.

Assisted with the creation of the SOP for the Scheduling Department

Process all Payroll for all clinical providers and ensure all bonuses are processed correctly.

Evaluate and process all billing for EM/HM and final bill all charts for billing.

Brookdale Retirement Community, Sun City Center,

Florida 2009-20012

Senior Business Office Associate

Supervise the Business Office Associates for Therapy Billing and Home Health Associates.

Process and Supervise the Payroll for the Therapy and Nursing for the Sun City Center Division for ISC.

Entered the CPT information for State Submission for the SNF, after all billing was entered make sure that the SNF entries are balanced.

Processed invoices for Therapy and Nursing for ISC Division for Sun City Center, once entries entered on the Spend Down all paperwork sent to the campus Accounts Receivable for their recording.

Chart Audit for Nursing/Therapy notes for each patient. Ensuring all notes are signed/billable for CMS. Also provide Insurance Verification for all patients.

Kelly Services @Ceridan, St. Petersburg,

Florida 2007-2009

Client Customer Service Representative

Processed claims via email and/or by mail for FSA and DFSA.

Received incoming calls from Clients wanting more information and/or adding another service line to offer their employees.

Worked on Cobra accounts, that needed more in-depth research for processing.

Assisted all Temporary employees with system issues or email complaints regarding FSA accounts.

Blue Cross and Blue Shield of Florida, Tampa,

Florida 2007-2007

Provider Care II

Received incoming calls from Providers and/or Clinics regarding benefits or pricing concerns. Network vs Out of Network. Researched written inquiries from Providers regarding if a claim was denied and or pricing.

Brookdale Retirement Community, Seminole,

Florida 2006- 2007

Scheduling Coordinator

Provided staffing for private pay for the ISC, Home Health Division in Freedom Square.

Scheduled LPN, RN and Companion Services for clients that lived on campus. Arranged for Companion and/or CNA to accompany the resident to their MD appointments.

Processed all Payroll for Freedom Square and Lake Seminole Square facilities.

Reconciled AP reports against Home Health Reports - hours vs payroll.

Worked On-Call every other week to cover any call out and/or received any new cases that needed immediate coverage.

EDUCATION

Southeastern University, Lakeland Florida (Student)

SKILLS

Communication Skills, Six Sigma Training, and Negotiation Training (Train the Trainer); Expert user of Microsoft Office suite, including Word, Excel, Access, and PowerPoint.

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