PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

PEDRO ANTONIO FERIA VELAZQUEZ

+1-813-***-**** ad2ofn@r.postjobfree.com Midland, Michigan 48640 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Results-oriented professional with proven knowledge of energy efficiency, cost reduction, and energy audits. Aiming to leverage my abilities to successfully fill a role on your team. Snow Blowers Materials Packing

Power Saws Operational Safety

Solar Module Assembly Performing Finishing Work

Basic Tools Cleaning Up Sites

Checking Measurements Equipment Inspection

Profit and Revenue-Generating Strategies Verbal and Written Communication Sales Expertise Market Intelligence

Team Oversight Market Research

Sales Process Coaching and Mentoring

Business Development and Planning Product Knowledge Market and Competitive Analysis Product and Service Management Sales Presentation Direct Sales

Active Listening Critical Thinking

Digital Sales Reading Comprehension

Learning Strategies Promotional Sales Events

WHC

Marshall, MICHIGAN November 2023 - January 2024

SOLAR PANEL INSTALLER

Helped mount solar panels with drills and various

types of wrenches.

Prepared detailed reports outlining project

progress and documenting any issues that arose

during the installation process.

Provided customer service support by responding

promptly to inquiries about product features or

installation processes.

Conducted tests on existing electrical systems to

determine compatibility with new solar systems.

Assembled solar modules, panels, and support

structures, as specified.

Installed active solar collectors, concentrators,

pumps, and fans.

Determined materials, equipment, and installation

sequences to maximize installation efficiency.

Gaviota Tours Cuba

Holguin, HOLGUIN CUBA December 2020 - November 2023 SALES REPRESENTATIVE MANAGER

Developed and implemented sales strategies to

increase customer base and market share.

Conducted weekly training sessions on product

knowledge, customer service, and negotiation

techniques.

Established relationships with key customers to

maximize sales opportunities.

Collaborated with marketing team to develop

promotional materials that increased brand

visibility.

Implemented incentive programs to motivate staff

towards achieving sales targets.

Managed sales team activities by evaluating needs

of each territory and participating in sales calls. Analyzed sales data to identify trends and make

recommendations for improvement.

Established and adjusted selling prices by

monitoring costs, competition and supply and

demand.

Gaviota Tours Cuba

Holguin, HOLGUIN CUBA September 2022 - December 2022 CUSTOMER SERVICE SUPERVISOR

Resolved escalated customer issues with patience

and understanding.

Maintained up-to-date knowledge of changes in

products or services offered by the company.

Monitored customer service team performance

metrics, identifying areas for improvement and

providing feedback.

Implemented best practices for handling difficult

conversations with customers while maintaining

professionalism.

Provided accurate information to customers on

merchandise return policies, refunds and warranty

repairs.

Prepared and presented monthly customer service

performance reports to management.

Developed strategies to improve customer service

processes, increasing efficiency and productivity

of the team.

Languages School

Holguin, HOLGUIN CUBA January 2020 - September 2020 PROFESSOR OF ENGLISH

Worked with coworkers to complete tasks. Focused on learning new skills and staying updated with industry changes.

Participated in ongoing training to enhance own

job skills and knowledge.

Skilled in using various software applications and programs including Microsoft Office and Adobe

Creative Suite.

Collaborated with departmental leaders to

establish organizational goals, strategic plans and objectives.

Experienced with social media and

communications platforms.

Developed departmental objectives, budgets,

policies, procedures and strategies.

EDUCATION

LANGUAGES

SSN

CERTIFICATIONS

GPA 4.0

University of Holguin, Cuba November 2022

BACHELOR OF ARTS (B.A.) IN ENGLISH AS A FOREIGN LANGUAGE Spanish

Native

English

Advanced

French

Beginner

9803

Apprentice Electrician EF SET 64/100 C1 Advanced

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