Customer Service Administrative Assistant

Courtney Simata

**** ********* ***** ********, ** 28054 704-***-**** **********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by patient care, management, supervisory, retail, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

Regarded as a natural people person with strong interpersonal communication skills.

Effectively prioritize work to ensure efficiency.

Attention to detail needed to maintain high levels of accuracy.

Academic Honors Recognition / Honor Roll

Video Communication Platforms – Zoom and MS Teams

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 40 WPM

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Medicare Medicaid HMO PPO

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics Third Party Billing

Patient Processing Patient Registration Medical Records Management Anatomy & Physiology Insurance Verification

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Basic Coding Skills for ICD-10 & CPT

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Right At Home – Belmont, NC 03/2019 – Present

Personal Care Assistant

Provide high-quality patient care, assist with personal hygiene, meal prep, and ensure patients take medications.

Notify supervisor of any changes, assist patients with mobility needs, and turn and adjust patients as needed.

Use WellSky Software and document patient condition and activities in a complete and thorough manner.

Adhere to HIPAA guidelines to safeguard private and confidential information.

Kohls – Gastonia, NC 09/2021 – 06/2023

Retail Sales / Customer Service

Trained new hires, answered inbound telephone calls, provided information, and responded to inquiries.

Resolved customers complaints, enrolled customer into programs, and took inventory.

Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

Operated cash register, scanned items, accepted payments, and made accurate change.

Worked as part of a team and interacted with diverse customers and staff members.

Royal Farms – Baltimore, MD 06/2018 – 01/2019

Shift Leader / Keyholder / Customer Service

Promoted from Cashier to Shift Leader and Customer Service Associate in 08/2018.

Opened and closed store, trained new hires, supervised up to 15 employees, and answered inbound telephone calls.

Resolved customer complaints, provided employees guidance, and ensured adherence to quality, standards, and procedures.

Operated cash register, scanned items, accepted payments, and prepared and made bank deposits.

Enrolled customers into programs, took inventory, and ordered supplies.

Prior employment includes work at Ashley's Cleaning Service as a Cleaner and Pizza Bolis as an Order Taker

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