Work History

Joanna

Ramirez

Contact

Address

Fresno, CA 93727

Phone

559-***-****

E-mail

joannaramirez1111@gmail.c

om

Skills

Office administration

Professional demeanor

Customer and client

relations

Documentation and

reporting

Customer/Client relations

Office management

Multi-line Telephone Systems

Time management

Telephone skills

Scheduling

Staff Management

Organization skills

Mail handling

Performance improvement

Dedicated Sales Representative, Manager with excellent experience in sales industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Receptionist/Insurance Biller

Sunnyside Wellness & Chiropractic Center, Fresno, CA Kept reception area clean and neat to give visitors positive first impression.

Corresponded with clients through email, telephone, or postal mail.

Resolved customer problems and complaints.

Managed multiple tasks and met time-sensitive

deadlines.

Greeted incoming visitors and customers

professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with

clients, and updated client records.

Provided clerical support to company employees by

copying, faxing, and filing documents.

Answered phone promptly and directed incoming

calls to correct offices.

Answered central telephone system and directed

calls accordingly.

Responded to inquiries from callers seeking

information.

Maintained visitor log for entering and leaving

facility for security purposes.

Handled cash transactions and maintained sales

and payments records accurately.

Operated multi-line telephone system to answer and direct high volume of calls.

Collected Type payments, processed transactions

and updated relevant records.

Handled assignments independently with good

judgement and critical thinking skills.

Collected and distributed messages to team

2022-04 -

2022-04

Verbal and written

communication

Bilingual

Customer Service

Sales

Detail oriented

Cashier

Answer multiple phone line

Instructing/monitoring

Languages

English

Native or Bilingual

Spanish

Full Professional

members and managers to support open

communication and high customer service.

Organized, maintained and updated information in

computer databases.

Verified insurance to bill for services.

Receptionist

Oro Financial

Maintained confidentiality of information regarding clients and company.

Greeted incoming visitors and customers

professionally and provided friendly, knowledgeable assistance.

Managed multiple tasks and met time-sensitive

deadlines.

Corresponded with clients through email, telephone, or postal mail.

Restocked supplies and submitted purchase orders

to maintain stock levels.

Kept reception area clean and neat to give visitors positive first impression.

Answered central telephone system and directed

calls accordingly.

Provided clerical support to company employees by

copying, faxing, and filing documents.

Responded to inquiries from callers seeking

information.

Handled cash transactions and maintained sales

and payments records accurately.

Answered questions and addressed, resolved, or

escalated issues to management personnel to satisfy customers.

Tracked important information in Software

spreadsheets and ran reports or generated graphs

using data.

Sorted, received, and distributed mail

correspondence between departments and

personnel.

Organized, maintained and updated information in

computer databases.

Compiled information from files and research to

satisfy information requests.

2021-07 -

2021-10

Handled assignments independently with good

judgement and critical thinking skills.

Collected and distributed messages to team

members and managers to support open

communication and high customer service.

Handled incoming and outgoing package

deliveries, working with vendors to complete special requests and track missing packages.

Collected Type payments, processed transactions

and updated relevant records.

Operated multi-line telephone system to answer and direct high volume of calls.

Collections for personal loans, business loans,

mortgages and rent.

Internet Sales Manager

OWN A CAR, Fresno, CA

Exceeded targets by building, directing, and

motivating high-performing sales team.

Updated company website with deals and product

packages.

Increased sales and customer satisfaction through

personalized servicing.

Manage Department

Manage employee Schedule

Manage online inquiries

Close appointments

Review Credit Reports

Call customers who inquired online.

2017-07 -

2017-11

Internet Sales Manager

KIA Of Clovis, Clovis, CA

Exceeded targets by building, directing, and

motivating high-performing sales team.

Updated company website with deals and product

packages.

Increased sales and customer satisfaction through

personalized servicing.

Worked with loss prevention in monitoring shopper

behavior.

Provided superior and individualized customer

service.

2016-10 -

2017-01

Kept detailed records of sales and contracts.

Responded to internet inquiries and phone calls in timely matter.

Achieved sales goals and service targets by

cultivating and securing new customer relationships. Collaborated with advertising group to create

uniformity between advertising messages and retail incentives.

Check credit reports

Close appointments

Test drive

Cross-trained existing employees to maximize team

agility and performance.

Managed and motivated employees to be

productive and engaged in work.

Manage department

Internet Sales Manager/Client Care Service

Manager

Razzari Auto Center, Merced, CA

Exceeded targets by building, directing, and

motivating high-performing sales team.

Trained sales staff on company procedures and

salesmanship.

Kept detailed records of sales and contracts.

Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies. Provided superior and individualized customer

service.

Responded to internet inquiries and phone calls in timely matter.

Engaged in product training, demonstrations,

consumer awareness, branding, and acquisition

initiatives to raise awareness and revenues.

Achieved sales goals and service targets by

cultivating and securing new customer relationships. Resolved problems with high-profile customers to

maintain relationships and increase return customer base.

Exceeded sales quotas and increased profitability

through effective sales strategy and business

planning.

2017-01 -

2017-06

Implemented systems and procedures to increase

sales.

Held one-on-one meetings with sales team members

to identify selling hurdles and offered insight into best remedy.

Directed sales support staff in administrative tasks to help sales reps close deals.

Recruited, interviewed and hired employees and

implemented mentoring program to promote

positive feedback and engagement.

Collaborated with upper management to

implement continuous improvements and exceed

team goals.

Collaborated with advertising group to create

uniformity between advertising messages and retail incentives.

Reviewed credit reports

Closed appointments and sales.

Manage Service Department

Make service appointments

Increase sales in the service department

Trained new employees

Attended management seminars for Sales

Internet Sales Representative

Selma Auto Mall, Fresno, Ca

Corresponded with online customers to address

questions or complaints about products, policies.

Responded to customer issues and resolved

complaints by leveraging expert knowledge.

Managed customer service inquiries and complaints

for customer satisfaction.

Tested website features and functionality for optimal performance.

Analyzed customer feedback to identify areas of

improvement in online shopping experience.

Monitored trends in online retail to identify new

opportunities for growth.

Improved monthly sales with successful marketing,

sales and customer relations approaches.

Managed financial tracking, inventory coordination and social media marketing.

2014-12 -

2016-10

Education

Additional Information

Promoted products in online communities through

weblog or discussion-forum postings, e-mail

marketing programs or online advertising.

Reviewed credit reports

Closed appointments

Assist customers with online inquiries

Bachelor Of Arts : Social And Criminal

Justice

University of Arizona Global Campus - Arizona

2023-02 -

Current

G.E.D: General Education

Kings Canyon Adult School - Reedley

2004-03 -

2004-09

Certificate : CMT

Golden State Business College - Visalia, CA

2005-05 -

2006-01

/ Monitoring Office Equipment Provider Answer

phone calls collect: rent, loan and mortgage

payments assisted with personal errands In Charge

of getting building permits for the company's

properties In Charge of paying or applying for

property taxes housekeeping Greeted customers.

Made appointments over the phone for customers.

And verified customer's information. Answered

telephones, transferred calls, and took messages.

Run credit checks, and kept track of payroll.

Managed sales, made sure clients test drove the

cars they wanted to test drive. Worked on computer software, and kept track of sales. Translated to

Spanish speaking clients. Reviewed files, records, and other documents to obtain information to

respond to requests. Maintained and updated filing and billing. Processed and prepared documents.

Maintained files. Cleaned and sanitized work area. Program Certificate and Nutrition Certificate.

Completion of 175 hours of Public Speaking, Team

Building and People Skills. Learned to Diffuse Difficult Situations by Attending 4 Anger Management

Sessions. Completed Interviewing skills and Job

Readiness Workshops.

Contact this candidate