Carol Downing Gorham

**** ******* ****** * Beltsville, MD 20705

Cell Phone: 240-***-**** * Work Phone: 301-***-****

E-mail: ad2oeu@r.postjobfree.com

Experience:

Manager – NIH Project Research Grant (P01) – Neuroplasticity in Auditory Aging

November 2017-Present

Manage post award grant implementation for an $8.2 million multidisciplinary grant researching training methods to improve hearing of senior citizens.

Ensure compliance with all federal statutes and NIH rules and regulations.

Provided budget information to NIH on an annual basis. Reviewed and edited progress report for three projects. Ensured that all necessary data was available to complete progress report.

Write and provide supporting documentation and analytics for all Institutional Review Board Amendments. Ensure compliance to Institutional Review Board assurances.

Recruited over 700 participants. Presented our research to seniors groups, retirement communities, NARFE, etc. Educated seniors individually about the grant at Expos, countywide senior citizen events and Maryland Day.

Developed, enhanced and oversaw scheduling process through intake, training and follow-up.

Managed participant payment and reconciliation process.

Managed renovation of new lab space, procured all necessary equipment. Maintained a COVID safe lab during COVID crisis.

Recruited senior citizens with Mild Cognitive Impairment (MCI) to participate in a pilot study on hearing and early dementia. Provided an environment where MCI participants could feel secure. Personally handled all of the scheduling and addressed all of their concerns.

Located sources to refer MCI participants to our program.

Manager – Center for Addictions, Personality and Emotion Research Lab (CAPER)

June 2013-October 2017

Manage pre-award functions of over 50 grant proposals, including creating budgets, writing portions and editing the final document.

Manage post-award grant implementation -- including monitoring budgets and managing participant payment accounts for both federal grants and pilot projects.

Ensure compliance with all statutes and regulations for federally awarded grants.

Ensure compliance with all Terms and Conditions for all privately awarded grants.

Prepare periodic analytics as required by investigators, administrators, funding agencies and/or regulatory bodies.

Broadly support pre-award grants management -- including detailed budget preparation and negotiating subawards. Coordinate with other departments and colleges as needed to ensure on time and error free grants submissions.

Procure all materials and services required for completion of grant related activities.

Assistant Director of Graduate Studies, University of Maryland, Department of Psychology

October 2004-June 2013

Managed student-funding needs for graduate students.

Maintained smooth day-to-day operations of the graduate program -- including scheduling graduate course changes; assisting faculty in developing course approval requests and solving problems consistent with University policies.

Developed and maintained applicant, student and alumni databases. Analyzed historical data to determine trends within the program.

Oversaw spring graduation ceremony for approximately 300 psychology graduate and undergraduate students. Coordinated the reception held for family members after the ceremony. Directed three student award ceremonies annually.

Created and ran a weeklong orientation and a teaching assistant training for incoming graduate students. Coordinated with multiple departments on campus and within the Psychology Department.

Proposed policy changes to the Director of Graduate Studies and the Graduate Committee regarding graduate requirements.

Business Operations Manager, Avaya - Government Solutions and Lucent Technologies

January 1995-July, 2001

Forecasted monthly, quarterly and annual revenue for Government Solutions. Compiled and verified data from 10 account teams. Maintained a 2% or below error rate on a multimillion dollar sales projection.

Re-engineered forecast process to incorporate three additional product lines. Trained account teams nationwide on the forecasting process and system.

Identified obstacles to project completion while negotiating solutions with installation crews throughout the country.

Analyzed sales data for use in developing marketing strategies and determining headcount realignment.

Prepared financial reports, using functions in Excel, for the President of Government Solutions.

On-Line Sales Representative, AT&T and Lucent Technologies

January 1991 – December 1994

Sold telecommunication products and other technology solutions over the phone to the Federal government.

Created over 40 outbound sales campaigns, resulting in a 200 plus percent sales increase. Researched technological needs and budgets of government locations in order to target customers for successful outbound calling programs.

Established five remote call centers needed to handle inbound calls resulting from increased sales. Trained employees on sales techniques and products.

Oversaw introduction of AT&T Catalog to the Federal government and to the sales teams. Developed catalog sales and operations process for inbound sales team.

Managed an inter-disciplinary team (Contracts, Pricing, Product Management and Sales) focusing on renewal of GSA Schedule.

Education:

1979, B.A., University of Maryland, College Park, MD, Criminology

Office of Research Administration Certificate Program, Beginner and Advance Track

Proficient in Microsoft Office.

Awards:

-BSOS Staff Award, 2010

-Achiever’s Club, 1999 (Top Sales Support)

-High Performance Bonus, 1992-2001

-Super Achiever’s Club, 1994 (160% of objective)

-Achiever’s Club, 1991 (120% of objective)

-Scobee Award for Increasing Maintenance Revenues, 1988

-Multiple Customer Service and Sales Support Awards

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