Revenue Management Experience

ANGELA B STEWART

*** ***** *****

BEDFORD, TX ***21

ad2oem@r.postjobfree.com

A results driven work professional with a wealth of administrative and revenue management experience, and the ability to quickly adapt to a high structured, fast-paced work environment. A thorough and detail-oriented individual, possessing the aptitude to meet deadlines without compromising quality, and the expertise to identify effective alternatives and more efficient ways to perform duties.

6/2023-RETIRED 10/2023

UVERSE/WIRELINE COLLECTIONS

Processed payments and negotiated payment arrangements on consumer wireline and Uverse accounts. I reviewed each account to determine the approval of the customer’s request when making the final decision.

01/2009-6/2023

BANKRUPTCY AT&T

Process business and consumer filings. I provided training to Bankruptcy managers and representatives. Assisted in the writing of the job aids that are currently used by every representative in the department.

Backfill that assists with floor support for assistance with calls, IT issues, procedural concerns. Extensive knowledge with the handling of bankruptcy filings to ensure AT&T is protected against legal action. Handling of all international bankruptcy filings on domestic and international cases.

01/2005 - 01/2009

CUSTOMER RELATIONS/EXECUTIVE APPEALS A&T

Handled escalated issues with customers, concerning complaints filed with the public utility commissions on behalf of the office of the president.

01/2000 – 01/2005

REVENUE MANAGEMENT REPRESENTATIVE, AT&T

Handled incoming calls for Business Credit and Collections. Establishing payment arrangements for customer’s based on credit risk and internal credit history.

09/1997 – 01/2000

REVENUE MANAGEMENT REPRESENTATIVE, AT&T

Handled incoming calls for consumer accounts. Establishing payment arrangements for customer’s based on credit risk and internal credit history.

JUNE 1991

Wichita Falls high school

SEPTEMBER 1991 – SEPTEMBER 1992

MIDWESTERN STATE UNIVERSITY

•20+ years of finance and management experience.

•Quick learner with a passion for excellence

•Proficient in all Southwest, Midwest, West, Legacy T billers and international billers.

•Ability to work independently or within a group setting to successfully accomplish goals

•Outstanding people skills

•Ability to maintain a high level of honesty, integrity, and confidentiality at all times

•Excellent communication skills in both verbal and written

•Exercises integrity in all business aspects

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Held position of Co-chair of the FISH committee for eight years. Planned events for the office to increase morale and work performance.

Held position of Co-chair for the United Way and March Of Dimes fundraisers in my office for several years. Planned lunches and coordinated with other committee members for silent auctions, breakfast items and personal donations.

RECENT AWARDS

2021 CUMBRE RECEIPIENT

2021 SEA RECEIPIENT

2023 GO FOR THE GOLD RECEIPIENT

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