Customer Service Sales Floor
Resume:
Jori Lin Toepper
Pontiac, IL ***** 815-***-**** *************@*****.***
References
Alec Marciniak
Brian Bernard
June 2017-Current
Merchandiser, Mondelez
Chicago, IL
Merchandise shelf’s
Rotate products by date
Pull expired and damaged products from sales floor
Break down palettes with merchandise
Customer service- helps with customer deciding on products, runs to back stock if needed
Promotes new product to customers
Build display’s example- new products or sales (weekly)
Very loyal and dedicated employee, travel where need be and fill in whenever help is needed
Picks up extra stores and stays until the job is done
November 2017-August 2019
Merchandiser, Best Buy
Joliet, IL
Customer service
Unloaded warehouse trucks
Stocked products to shelf
Ran back stock
Set up all movie displays
April 2013-October 2015
Deli, Walmart Supercenter
Pontiac, IL
I worked in the deli, in charge or stocking items, ordering inventory, waiting on customers, cooking and making all the food which is required in both the cold case and hot.
February 2013-April 2013
Sirius XM Customer Service, the Results Company
Streator, IL
I spoke with customers in reference to signing up for service with XM after their trials have ended.
June 2008-March 2012
SSC(AR), Springfield Service Corporation
Tinley Park, IL
I called insurance companies. I worked with old accounts that need to be followed up with. I worked weekly with rejection reports. I posted rejection and deductibles to an account.
I appeal changes that insurance companies deny.
Worked weekly production logs.
April 2006-May 2008
Claims Processor, Payment Poster, AR & refunds, Med 3000
Tinley Park, IL
Sent out over 2,000 paper and electronic claims daily.
Was in charge in correct IDX edits and ecommerce errors on a daily basis.
Very accurate and fast with payment posting able to post over 1,000 transactions per day.
Called insurance companies and did AR follow up to get accounts resolved.
Able to investigate and pull AI corresponding eob’s to process a refund correctly.
Handles challenging situations, ability to balance multiple priorities, follow up on all outstanding payments, correct insurance and patient information in order to get the claim paid correctly.
March 2003-April 2006
Receptionist, AR (collections & payment posting), Orthopedic Associates of Kankakee
Bradley, IL
Very accurate and fast in payment posting. Worked charge entry and claims. Called insurance companies, called patients, and also worked with collections. Worked a lot with insurance denials. Got authorizations and approvals for surgeries.
Received and made calls regarding appointments.
Trained numerous employees for billing. Was in charge of all billing questions for the office.
Scheduled appointments and checked in patients.
August 2000-March 2003
August 1992-May 1994
Mail room, Claims Processor, Med 3000
Kankakee, IL
Able to identify and correct any errors that were sent electronically. Print secondary claims and match them up with their corresponding eob’s.
Download claims into nebos.
Sent statements electronically.
Made deposits to the bank.
Verified that all lock box batches balance and that there were no eob’s missing.
Trained all incoming mail room representatives.
Very consistent, dependable and accurate in carrying out responsibilities to a successful conclusion.
EDUCATION
High School diploma in 1992, Christian Living Academy
Studied medical terminology, computer information Systems, and Anatomy/physiology, Joliet Junior College
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