Manuel Montenegro

***** **** ********* *****, ** Paso TX, 79938

951-***-****

ad2oea@r.postjobfree.com

Objective: To partner my customer service skills and Supervisor experience in a creative environment, with the potential for long term stability and growth. Qualifications Summary:

15yrs experience in warehouse work, shipping lead, order fulfillment, order control, scheduling and releasing, tracking of workflow, Data entry, Able to drive all forklift equipment, excellent leadership and communication skills. Very Proactive and work well with other employees. Proficient in Microsoft Word, Excel and outlook.

Professional Experience

CoreCivic El Paso, Texas August 2022 – Present

Facility: El Paso Multi Use Facility / Transitional Center Job Category: Correctional Security

Job Title: Monitor I

Hours per week: 40

The Monitor I, Community Corrections is responsible for the supervision of the facility population including but not limited to safety, security and facility sanitation. This role provides for the care, custody and control of residents and establishes a safe environment for the facility, staff, visitors and residents.

● Monitor resident population and reports any suspicious activities or violations of policy, procedures, or regulations by residents or other individuals.

● Conduct resident counts, searches, room inspections, and vehicle searches as required. Conduct drug and alcohol testing as needed or as directed by facility administration.

● Process residents for intake/discharge in accordance with policies and procedures.

● Monitor resident worker activities, provides necessary instruction, and applies standards and procedures for the completion and quality of work performed by residents, where applicable.

● Perform rescue functions at accidents, emergencies and disasters to include administering basic emergency medical aid and CPR, physically removing people away from dangerous situations, and securing and evacuating people from confined areas. Technica LLC, AY1, Fort Bliss, TX Government Contract March 2022 – August 2022 Job Title: Logistics analyst / Stock Clerk

Department: Stock Control / Storage

Hours per week: 40

Position Responsibilities:

The Stock Clerk (AY1) receives, stores, and issues equipment, materials, supplies, merchandise, or tools, and compiles stock records of items in stockroom, warehouse or storage yard. This includes duties such as…

● Counts, sorts, or weights incoming articles to verify receipt of items on requisition or invoice.

● Identifying information, such as style, size or type of material and fills orders or issues supplies from stock.

● Prepares periodic, special or perpetual inventory of stock and requisitions articles to fill incoming orders.

● Compiles reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes, and refusal of shipments.

● Distribute stock among production workers, keeping records of material issued.

● Demonstrated knowledge to operate and perform required duties utilizing Logistics information systems (LIS) such as Global Combat Support Systems – Army (GCSS-A) and cargo movement operations System (CMOS).

Texas Health and Human Services Comm. El Paso, TX June 2021 - August 2021 Job Title: Texas Work Advisor/ Eligibility Specialist Category: Community and Social Services

Hours per week: 40

Interview applicants and recipients by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.

• Evaluate data from various electronic and other sources to enter information into a computer based eligibility system.

• Compute and authorize benefits based on eligibility determination.

• Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.

• Perform other duties, as assigned.

• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.

• Read, understand, apply and explain detailed regulations and policies.

• Perform basic arithmetic functions.

• Manage time efficiently by establishing priorities in accordance to importance of deadlines.

• Ability to communicate effectively both verbally and in writing.

• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.

Avanquest Distribution Services, Riverside, CA October 2013 – December 2020 Job Title: 3PL Account Representative

Department: Order Control / Shipping

Hours per week: 40

I. SUMMARY: The dedicated account representative acts as the primary point of contact for their assigned customers and is responsible for all account management and handling of customer transactions. The dedicated account representative is responsible for all functions of accounts management in processing customer orders using computer-based software, knowledge of internet and internet based programs, communicating verbally, via telephone, and email with customers and with accuracy in a fast-paced environment. In addition, aid other team members in order to provide most accurate and helpful customer service. And finally, create and submit accurate financial reports to the company as well as to the customers. MAIN JOB TASKS AND RESPONSIBILITIES

● Answer calls, emails, and faxes in a professional, timely and appropriate manner.

● Respond to customer inquiries and resolve customer complaints in a favorable manner.

● Research

required information using available resources. Use of multiple internet-based websites.

● Effectively

investigate / escalate and resolve customer complaints and issues. EDUCATION AND EXPERIENCE:

● Proficient in relevant computer applications, data entry and keyboard skills.

● Microsoft office – MS Word, MS Excel.

● Knowledge of administration and clerical process. KEY COMPETENCIES:

● Verbal skills in both English and Spanish, written communication skills.

● Problem analyses and problem solving.

● Organizational and attention to detail skills.

● Initiative and adaptability oriented.

● Resilience and stress tolerant.

● Excellent team Player

TMI –Products Incorporated Corona, CA February 2011 - August 2013 Hours per week: 40

Responsible for high level support by supervising and directing all staff in shipping and distribution. Highly focused and diligent problem solver. Successfully manage efforts associated with multiple supply and delivery locations, numerous SKU’s and supplier quality issues. I was recognized for contributing to bottom and top-line growth. Oversee budgets, streamline operations. ModusLink Global Solution Center Riverside, CA March 2004 – January 2011 Hours per week: 40

Provide high-level support by supervising and directing all management interactions with shipping, order fulfillment and order control.

Handled all accounts payable and receivable, outstanding invoices, budgeting, budget adherence and keeping accurate records, working knowledge of legal issues affecting company rules and regulations, performed day to day administrative tasks; maintaining information files, processing paperwork, answering phones, analyzed and directed correspondence, filing, metrics, and trained personnel in all aspects of inputting procedures in computer systems.

Trinity Property Consultants Newport Beach, CA October 2000 - January 2004 Hours per week: 40

Handled resident inquiries, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. Created and updated reports for manager.

. Input and prepared rental applications, prepared credit reports and submitted request for approval and renewals.

. Assisted and supported manager with all managerial duties and requests.

. Prepared and delivered 3-day notices, tracked rent collections and bank deposits.

. Provide potential residents with all initial support and property presentation at 3 communities.

. Responsible for maintaining 96% to 98% occupancy rate always. Increased occupancy in all 3 communities by 10% within 2 months.

EDUCATION:

General Education

NorthView High School - Diploma received for completion of required academic courses. References

Neal Peterson 801-***-**** ad2oea@r.postjobfree.com ModusLink Ops. Manager Jimmy Fredenburg 562-***-**** ad2oea@r.postjobfree.com Avanquest Ops. Supervisor Maria Zuber 951-***-**** ad2oea@r.postjobfree.com Trinity Property Senior Manager Marcy Chavez 915-***-**** Material Coordinator Supervisor Technica Norma Enrives 915-***-**** ad2oea@r.postjobfree.com HHSC Supervisor Mr. Andrews 915-***-**** ext.52 Client Monitor Supervisor CoreCivic

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